Job Description Summary ‎ We’re reimagining how we deliver and pay for health care. Castlight Health has created the first combined, tech-enabled navigation platform and primary care model delivering value-based care. We’re uniting the richest data with powerful technology and the most advanced primary care model available today to provide people with an exceptional experience, better access to information and services, and a lower total cost of care We are seeking a Customer Success Consultant to join our Customer Success team focused on our most important clients. These accounts leverage both our digital and advanced primary care (APC) capabilities. This role leads the strategy for Customer Success Plan renewals and growth identification aligning closely with sales, data & analytics, and our executive team. An ideal candidate has a strong healthcare background in Customer Success strategies, trends, and outcomes at the enterprise level. The candidate is able to build trusting relationships at the C-Suite and day to day contact levels. Customer centricity, teamwork, resourcefulness, flexibility, and a get-it-done demeanor are needed in this role.‎ How will you make an impact & Requirements ‎ Your Impact - Manage and take ownership of assigned accounts by focusing on customer satisfaction and managing total cost of care outcomes. - Help build strong executive relationships and assist with resolving customer issues in partnership with internal teams. - Identify high-risk customers early and work with internal teams, including executive sponsors, to take necessary actions. - Execute renewal strategies across teams, showing how customers benefit from digital or advanced primary care services. - Collaborate with peers to spot opportunities for growth through additional services or partnerships. - Gather and relay customer feedback to help improve products across Commercial, Medicare, and Medicaid. - Track key performance indicators, like customer health and retention, using Customer Success Scores. Minimum Requirements - BS in Business or Healthcare Administration, MBA preferred - Possess a minimum of 5+ years in client-facing leadership roles with direct experience in , value based care and health plans. - Experience with benefits consultants and health benefits ecosystems. - Experience with Large/Complex Customers - Exhibit strong critical thinking and ability to use data and insights to identify trends and risks. - Demonstrate excellent presence and communication skills at all levels of the client organization - Strong leadership, strategic thinking, and problem-solving skills - Ability to thrive in a collaborative, high-growth environment. - Passion for changing healthcare. ‎ Compensation: $81,492.00to $122,238.00

Full-Time Faculty Advisor: MyLab – Business & Economics Description The Faculty Advisor for Business is a key member of the Faculty Advisory Team within the Pearson North America Higher Education Customer Success Organization. They will strategically identify and partner with key course-level administrators, acting as a pedagogical and subject-matter expert on the alignment of Pearson digital products with instructors’ learning objectives and student outcomes. This particular position requires expertise and experience in teaching Business & Economics at the college or university level.   The Faculty Advisor will have expert-level knowledge of Pearson digital implementation models within courses related to their own teaching/research field and be able to extrapolate those skills into a variety of fields within Business and further apply their mastery to related disciplines that utilize the same core learning tools. The Faculty Advisor must be able to investigate and respond to questions, offering responses tailored to specific audiences and purposes. They will develop and utilize a set of milestones to effectively track growth and success, using an established rubric and reporting template to facilitate these internal and external discussions. The Faculty Advisor will also collaborate with other teams to provide insights and feedback from the perspective of an instructor.   The Faculty Advisor will also be responsible for equipping faculty at pre-identified accounts with the necessary skills and information they will need to maximize the impact of the Pearson digital product in their course each term, which includes facilitating face-to-face and virtual trainings or workshops and/or creating implementation-specific product tutorials or videos to support proper rollout and usage.    At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.    Responsibilities - Partner with course-level administrators, providing discipline experience and digital product knowledge, to advise on the right integration of Pearson digital products and implementation that will best support teaching and learning goals - Consult on digital assessment, grading, and reporting strategies. Provide deep understanding and best practices of instructing with MyLab - Consult with customers on modifying or creating content - Create department-specific training resources such as videos, guides, and live as well as recorded webinars as needed - Consult with product teams to advise on products under development - Partner with Sales in campaigns, calls and meetings, demonstrations, and other sales enablement initiatives - Use a set of success metrics and reporting structures to provide customers as well as internal stakeholders with written documentation of the recommendations and evolution of the course design and implementation - Requires some travel to conduct face-to-face training and implementation workshops as well as attend relevant conferences and internal meetings.    Qualifications  - Master's degree in assigned discipline area is required - At least 5 years of experience at the collegiate level or comparable is required - Power-user experience with Pearson MyLab preferred - Additional business education or credentials a plus - Experience at technical colleges, trade schools, or career and technical education centers a plus - AACSB knowledge and experience a plus - Quality Matters knowledge and experience a plus - Online teaching experience preferred - LMS Experience preferred  - Experience with Copilot and other Generative AI tools a plus - Ability to engage with international customers in different time zones a plus - Experience presenting at conferences, department meetings, and events  - High Achievement: Collegiate Teaching Award(s)  Schedule: 40 hours per week; flexibility to accommodate teaching schedule may be possible Salary: $68,000-73,000 annually This position is eligible for Pearson’s annual incentive program. Information on benefits can be found here. Applications will be accepted through March 31, 2026. This window may be extended depending on business needs. Hiring Process: - Initial Interview with Human Resources Recruitment - Interview with panel of Faculty Advisory Services Manager, Product Marketing Specialist, Product Management Specialist, and/or Product Management Director - Work Sample Project: Brief video to train on an aspect of MyLab and video to promote a feature of MyLab - Second interview with Faculty Advisory Services Manager, Faculty Advisors, and/or Product Marketing Specialist if necessary

STRATEGIC ACCOUNT MANAGER (Client Success) USA (Remote) 1406 Consulting is a dynamic and rapidly growing Elite HubSpot partner agency dedicated to helping businesses achieve their full potential. Our team of experts leverages HubSpot and best-in-class technology to empower our clients and drive measurable growth. We are seeking a Strategic Account Manager to serve as a trusted advisor, ensuring client success while driving long-term engagement, alignment, and growth within key, Enterprise-level accounts. Position Overview: As a Strategic Account Manager at 1406 Consulting, you will do more than manage accounts—you will lead our Enterprise-level client projects and relationships strategically. Your role will be to set clear expectations, align stakeholders, and ensure clients realize maximum value from their investment in HubSpot and in 1406 Consulting. This is not a direct sales role. Instead, you will focus on creating mutual alignment, handling objections with confidence, and driving engagement that naturally leads to retention, expansion, and cross-sell/upsell opportunities. Client Leadership & Alignment - Serve as the strategic partner and primary point of contact for assigned accounts. - Lead expectation-setting conversations, ensuring alignment on priorities, timelines, and success measures. - Facilitate executive alignment between client leaders and 1406 delivery teams, balancing client goals with realistic outcomes. - Provide clarity, accountability, and proactive communication to ensure confidence and trust. Strategic Growth & Engagement - Develop and execute account engagement plans that deepen adoption, executive sponsorship, and measurable ROI. - Proactively identify gaps, risks, and opportunities, and present strategic recommendations that align with client objectives. - Drive cross-sell and up-sell motions by connecting client goals to additional HubSpot features, managed services, or consulting solutions. - Partner with sales and leadership to execute account expansion strategies, always with the client’s success at the center. Objection Handling & Influence - Anticipate and address client concerns with confidence, providing solutions that turn challenges into growth opportunities. - Manage difficult conversations constructively, guiding clients toward decisions that maximize their success. - Influence key decision-makers by articulating clear business cases and linking solutions to strategic outcomes. Client Relationship & HubSpot Expertise - Build strong, trusted relationships at multiple levels of the client organization. - Provide high-level guidance on HubSpot tools and best practices, in collaboration with our implementation and consulting team. - Conduct regular Strategic Business Reviews to assess performance, present insights, and align on future priorities. - Monitor account health and client satisfaction, ensuring high retention and expansion. Experience and Education Requirements: - 5+ years of experience in account management, customer success, or consulting in a B2B services/agency environment. - Prior HubSpot, digital marketing, or SaaS consulting experience preferred. HubSpot certifications a plus. - Strong background in strategic account planning and growth, not just support. - Exceptional communication and facilitation skills, with proven ability to lead executive-level conversations. - Skilled at managing objections, handling complex client dynamics, and turning challenges into opportunities. - Strong organizational and project management experience, ideally with Teamwork.com, or systems such as Asana, Monday.com, or ClickUp. - Analytical mindset with the ability to connect data and insights to business decisions. What We Offer: - Competitive salary and performance-based bonuses. - Comprehensive healthcare and benefits package, including company-paid medical insurance and 401k matching. - Ongoing professional development, including HubSpot certifications and leadership coaching. - A collaborative, growth-oriented culture where your contributions directly shape client success and company growth. - The opportunity to be the strategic voice in the client relationship, driving impact and measurable business outcomes. The target base salary range for this position is $90,000 to $110,000 annually (based on relevant experience and qualifications) plus performance based bonuses and benefits.

Now Hiring: Remote Client Representatives (U.S.) 100% Work From Home | Weekly Pay | Long-Term Growth Step into a trusted legacy of service. Since 1951, we have proudly supported working-class families by providing life, accident, and supplemental health products to members of labor unions, credit unions, associations, and their families. We are expanding our remote team and seeking motivated, relationship-driven professionals who enjoy helping others and building long-term client relationships—meeting clients where they are most comfortable through Zoom-based virtual appointments. About Us - Proud parent company: Globe Life - Recognized as an essential business, achieving over 20% growth last year, even during the pandemic - Serving clients across the United States and Canada What We’re Looking For Ideal candidates demonstrate: - Clear, professional communication in virtual environments - Basic computer proficiency for remote work and Zoom meetings - A strong work ethic and commitment to client-focused service - A positive, outgoing, and engaging attitude - Strong time management skills and the ability to work independently - Prior leadership or management experience (preferred, not required) What We Offer - 100% remote work — work from home - Weekly pay based on a structured schedule designed for success - Performance-based bonuses and structured contracts - Health insurance reimbursement - Company-provided life insurance - Flexible, personalized scheduling - Retirement plan options - Renewals, rewarding long-term performance and commitment Interview Process All interviews are conducted via Zoom video conferencing, ensuring a safe and convenient experience for all applicants. Ready to Take the Next Step? If you’re seeking a stable, meaningful, work-from-home career with long-term growth potential, we encourage you to apply. Join us in protecting families—and become part of a legacy that truly makes a difference.