• Support 4-6 large, global customers post-implementation with Veeva Clinical Operations applications (e.g. eTMF, CTMS, Study Startup, etc.) • Act as a trusted advisor and own the relationship with your customers’ application owners to understand their objectives and challenges • Liaise with Veeva strategy, sales, product and/or services’ stakeholders to address customer needs • Lead meetings with customers to demonstrate success and identify additional opportunities to add value • Provide strategic guidance to optimize use of Veeva applications and help create a customer roadmap based on their business goals and needs • Facilitate customer to customer or customer to Veeva connections for collaboration opportunities and industry learning

• Support 4-6 large, global customers post-implementation with Veeva Clinical Operations applications (e.g. eTMF, CTMS, Study Startup, etc.) • Act as a trusted advisor and own the relationship with your customers’ application owners to understand their objectives and challenges • Liaise with Veeva strategy, sales, product and/or services’ stakeholders to address customer needs • Lead meetings with customers to demonstrate success and identify additional opportunities to add value • Provide strategic guidance to optimize use of Veeva applications and help create a customer roadmap based on their business goals and needs • Facilitate customer to customer or customer to Veeva connections for collaboration opportunities and industry learning

The Telephonic Critical Support Nurse supports a busy 24/7 clinical call center, responding to a wide variety of incoming calls from patients, clinicians, referral sources, and hospitals. The team provides support for chronic therapies, including Home Infusion Therapy, and handles after-hour calls for all divisions of Accredo Health Group Specialty Pharmacies. Key Responsibilities: - Triage incoming calls from patients, clinicians, hospitals, and other sources. Intervene to address life-threatening medication interruptions. - Guide patients, caregivers, and clinicians through assessment of potential disruptions in medication administration, including pump malfunction, central line problems, and patient error. - Troubleshoot issues with infusion devices, answer infusion access questions, and provide therapy support. - Coordinate communication between patients, caregivers, pharmacists, nurses, hospital staff, and physicians. - Ensure timely provision of products and supplies. - Contact appropriate personnel as needed and document transactions in patients’ electronic charts. - Maintain up-to-date knowledge of all services, products, and resources provided by Accredo, incorporating new product and service information. - Identify trends and needs within the scope of customer/client contact. Qualifications: - Registered Nurse (RN) with multistate license in good standing, with ability to obtain licensure in all 50 states. - Valid RN license in state of primary residence. Compact license required. - Bachelor of Nursing degree (BSN) preferred. - Minimum of 5 years of relevant RN experience in critical care or home infusion. - Ability to work the shifts listed above. - Proficiency with Microsoft Office software (Outlook, Word, Excel, PowerPoint, OneNote). - Understanding of legal and regulatory issues. - Ability to compile data and statistics. - Strong customer service focus and ability to counsel patients. - Ability to develop and maintain a cross-section of networks. - Strong oral and written communication and organizational skills. Schedule Information: - Shift will be four 10 hour days. Schedule will vary. - Days off will vary week-to-week - Must be flexible to work adjusted hours for team PTO coverage - Evening, overnight, and weekend shifts include a shift differential - All shifts include every third weekend and some holidays About Accredo: Accredo, Evernorth Health Services' specialty pharmacy, serves patients with complex and chronic health conditions, including PAH, Immune Deficiencies, Hereditary Angioedema, Lysosomal Storage Disorders, Blood Disorders, Parkinson's, and many others. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an hourly rate of 33 - 56 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Case Manager RN WFH Flexible This role will be 25-50%% travel within Wayne or Macomb Counties. This is a work from home position with field based responsibilities. Position Summary Help us elevate our patient care to a whole new level! Schedule: Standard business hours - 8:00AM-5:00PM, no night, weekend or holiday shifts! **Opportunities to work a 4 day 10 hour work week after completion of training.** Join our Aetna team as an industry leader in serving dual eligible populations by utilizing best-in-class operating and clinical models. You can have life-changing impact on our members who are enrolled in Medicare and Medicaid and present with a wide range of complex health and social challenges. With compassionate attention and excellent communication, we collaborate with members, providers, and community organizations to address the full continuum of our members’ health care and social determinant needs. Join us in this exciting opportunity as we grow and expand dually eligible members to change lives in new markets across the country. Our Care Managers are frontline advocates for members who cannot advocate for themselves. They are responsible for assessing, planning, implementing, and coordinating all case management activities with members to evaluate the medical needs of the member to facilitate the member’s overall wellness. Responsibilities - Develops a proactive plan of care to address identified issues to enhance the short and long-term outcomes as well as opportunities to enhance a member’s overall wellness. - Uses clinical tools and information/data review to conduct an evaluation of member's needs and benefits. - Applies clinical judgment to incorporate strategies designed to reduce risk factors and barriers and address complex health and social indicators which impact care planning. - Conducts assessments that consider information from various sources, such as claims, to address all conditions including co-morbid and multiple diagnoses that impact functionality. - Uses a holistic approach to assess the need for a referral to clinical resources and other interdisciplinary team members. - Collaborates with supervisor and other key stakeholders in the member's healthcare in overcoming barriers in meeting goals and objectives, presents cases at interdisciplinary case conferences - Utilizes case management processes in compliance with regulatory and company policies and procedures. - Utilizes motivational interviewing skills to ensure maximum member engagement and discern their health status and health needs based on key questions and conversation. Required Qualifications - Minimum 3+ years clinical practical experience as a Registered Nurse - Must have active and unrestricted Michigan Registered Nurse licensure - Must be willing and able to travel up to 25%- 50% of the time in Wayne and Macomb Counties. Mileage is reimbursed per our company expense reimbursement policy - Demonstrates proficiency with standard corporate software applications, including MS Word, Excel, Outlook, and PowerPoint - Effective computer skills including navigating multiple systems and keyboarding - Confidence working at home/independent thinker, using tools to collaborate and connect with teams virtually - Excellent analytical and problem-solving skills - Effective communications, organizational, and interpersonal skills - Ability to work independently Preferred Qualifications - 2+ years of experience in case management, discharge planning and/or home health care coordination experience - Behavioral health experience - Bilingual in Spanish or Arabic - Certified Case Manager Education - Associate's Degree required - Bachelor's degree preferred Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $60,522.00 - $129,615.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 04/04/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.