We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Job Profile Summary CVS Health is seeking a Manager, Compute Engineering to lead Virtual Workspace Services Operations, responsible for day-to-day production operations, escalations, monitoring, and service delivery across our enterprise virtual workspace platforms. This leader will oversee a blended operating model with 25+ offshore resources and several internal FTEs, and will be accountable for staff augmentation partner performance, operational rigor, and reliable outcomes in a high-volume environment. The role focuses on execution, stability, operational excellence, and continuous improvement (runbooks, metrics, automation), partnering closely with engineering and cross-functional teams to restore service quickly and prevent recurrence. Key Responsibilities: Operational Leadership - Lead daily operations for virtual workspace services, ensuring stable execution of monitoring, alert response, and ticket queues. - Own operational execution for high-volume requests and support work, including provisioning workflows and manual remediation when automation fails. Incident / Escalation Management - Serve as the operational leader for escalations, coordinating triage and restoration across internal teams and vendor resources; drive disciplined updates and stakeholder communications through incident lifecycle. - Partner with engineering on root cause follow-ups and operational prevention actions (runbook improvements, monitoring gaps, repeat-incident reduction). Staff Augmentation Partner Management - Manage the staff augmentation partner relationship delivering offshore operations support: staffing/coverage, quality, adherence to process, service review cadence, KPIs, and corrective actions. - Ensure staff augmentation partner resources operate using CVS tools/processes and maintain consistent documentation and runbook-driven execution. Change / Release / Maintenance Execution - Coordinate operational readiness and execution for platform changes and maintenance activities; ensure schedule adherence and operational follow-through. Reporting, Metrics, and Continuous Improvement - Deliver daily/weekly operational reporting with trends, escalations, backlog, and improvement actions; run regular service reviews with stakeholders and vendor leadership. - Drive operational efficiency through automation and reduction of manual toil in provisioning, remediation, and common support tasks. AI / AIOps Enablement - Leverage AI-powered operational capabilities within ServiceNow operations tooling (including AIOps-focused dashboards/features) to improve alert triage efficiency, correlation, and operational decision-making. - Drive implementation of an AIOps operating model that ingests and correlates telemetry across the virtual workspace ecosystem to detect anomalies earlier, prioritize by impact, and route the right response path (automate vs. escalate with context). - Expand proactive operations through predictive experience degradation / intelligent alerting to identify instability before users are impacted. - Implement automated post-change “shakeout” checks and continuous synthetic user workflows to validate end-to-end experience after changes and detect regressions early. Collaboration & Customer Enablement - Coordinate across infrastructure, networking, security, identity, and partner teams to resolve issues impacting workspace access and experience. - Maintain strong customer partnership for request intake, prioritization, expectations, and transparent communications. Required Qualifications - 5+ years of experience leading technology operations teams in a 24x7 high-availability environment with strong incident, problem, and change discipline. - 3+ years of experience with Virtual Workspace platforms and technologies in either an engineering or operational context - 3+ years of experience in ITSM-based queue execution and operational reporting for incidents/requests/changes. Preferred Qualifications - Proven ability to manage a distributed/offshore delivery model and drive consistent outcomes through operational governance. - Strong written and verbal communication skills for operational updates, escalation leadership, vendor service reviews, and stakeholder reporting. Education - Bachelor’s degree or equivalent experience (High School Diploma and 4 years relevant experience) Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $83,430.00 - $166,860.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 03/26/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

• Conduct ongoing research to analyze state child care and early learning policies across the country. • Translate complex policy issues into clear, concise insights for advocates, partners, and internal stakeholders. • Track state policy developments and advocacy activities and contribute to reporting on progress, impact, and key metrics. • Develop high-quality resources, including blogs, white papers, talking points, presentations, fact sheets, FAQs, regulatory comments, and state planning tools, that support effective state policy advocacy. • Ensure materials reflect CCAoA’s mission, vision, and commitment to igniting opportunity for every child, family, and community. • Support and help lead state policy initiatives through writing, analysis, project management, and other core activities. • Identify policy opportunities in states and help shape CCAoA’s strategies. • Assess the needs of state and local advocates, both within and outside the CCAoA Network. • Develop and deliver responsive technical assistance and trainings tailored to partner needs. • Troubleshoot issues and support partners as they navigate advocacy opportunities. • Represent CCAoA in partner coalitions, national/state workgroups, and advocacy spaces through presentations, webinars, speeches, and resource development. • Support press and media responses as needed. • Assist with project development and fundraising efforts in partnership with colleagues. • Contribute to the strategy and planning work of the Policy & Advocacy Team. • Collaborate with colleagues across CCAoA to execute projects and events—including Symposium, Leadership Institute, and other organizational initiatives. • Supervise, coach, and support the Policy Analyst, including setting clear goals, providing regular feedback, and supporting professional growth. • Oversee the Analyst’s workflow, ensuring high-quality research, analysis, and project support aligned with team priorities. • Provide guidance on policy research, writing, and stakeholder engagement to strengthen the Analyst’s skills and contributions. • Delegate tasks and manage timelines to ensure efficient and effective execution of policy and advocacy projects. • Foster a collaborative, inclusive, and learning-focused team environment that reflects CCAoA’s values.

• Train, mentor, and inspire a team of RCMs to meet and exceed client expectations in merchandising, shelving, and sales execution. • Provide daily strategic direction to maximize sales opportunities and guide your team in identifying best practices and in-store selling opportunities. • Conduct regular audits and deliver actionable feedback to ensure high-quality execution. Build strong relationships with retail partners through consistent communication. • Partner with Retail Directors and internal stakeholders to align on key initiatives and communicate effectively across teams. • Serve as a subject matter expert on Acosta’s retail systems. Train associates using Acosta University and other tools to enhance in-store performance. • Develop impactful selling materials for retail meetings and conduct bi-quarterly evaluations to support team development. • Perform other responsibilities as assigned, including meeting physical requirements and maintaining a valid driver’s license for travel.

Role Description We’re excited to be recruiting a Team Performance Lead to support the successful delivery of the Health Assessment Advisory Service (HAAS) contract within Ingeus. This is an excellent opportunity for a confident people manager to step into a pivotal operational leadership role. You’ll oversee and motivate a team of Clinical Performance Leads, Healthcare Professionals (HCPs), and/or AC Administrators, ensuring consistent performance and a high-quality experience for customers using our assessment services. Although not a clinical role, your leadership will underpin the smooth running of our Assessment Centre and the quality of our HAAS service delivery. Our hybrid model offers the ideal blend of office connection and home‑working flexibility, with no more than three days required on site each week. What You’ll Be Doing - Leading and supporting a team of HCPs and/or AC Administrators to achieve daily output and quality targets - Coaching, mentoring, and performance managing staff to drive continuous improvement - Monitoring, analysing, and reporting productivity and quality data to the AC Manager - Allocating and overseeing workloads to maintain a seamless operational flow - Managing operational concerns, resolving issues, and escalating where required - Partnering with Clinical Performance Leads to escalate and close clinical queries - Supporting employee development and contributing to a positive team culture - Proactively managing absence to ensure strong service continuity - Embedding best practice across the team in alignment with HAAS contract expectations - Taking on ad hoc responsibilities to support the centre as needed Qualifications - Demonstrable supervisory or team leadership experience - Strong communication and collaboration skills - Ability to balance people leadership with performance targets - Professional, adaptable, and solutions-focused approach - Highly organised, with the ability to maintain high-quality standards - Experience in an assessment centre or operational environment is desirable but not essential Benefits - Joining a supportive, collaborative leadership team within Ingeus - Opportunity to make a tangible impact and grow your leadership capability - Support a team committed to helping others