Ingeus Careers

Role Description We’re seeking an experienced New Entrant Retention Lead to play a pivotal role in improving retention, confidence and early‑career success for newly appointed healthcare practitioners within Health Assessment and Advisory Services (HAAS). - Take ownership of the end‑to‑end new entrant retention framework—spanning pre‑start, onboarding, training and early independent practice. - Use insight, data and evidence‑based interventions to identify attrition risk points and design targeted solutions that reduce early leaver rates while enhancing practitioner experience and wellbeing. - Work in close partnership with operational, clinical and people leaders, acting as a trusted advisor. - Coach and influence managers to spot disengagement risks early, hold meaningful retention‑focused conversations, and balance performance, wellbeing and governance requirements. - Develop practical toolkits, guidance and training to build management capability. - Coordinate tailored support for high‑risk individuals and cohorts. - Own early‑career retention insight and reporting, tracking trends, evaluating intervention impact and highlighting emerging risks to senior leaders. - Ensure all activity aligns with clinical governance, contractual obligations and regulatory standards, embedding continuous improvement across the new entrant journey. This is a remote role, offering flexibility and autonomy, with occasional travel to office locations as required to meet business needs. Qualifications - Significant experience in healthcare or another highly regulated environment. - Deep understanding of early‑career challenges. - Proven ability to influence without formal authority. - Calm, credible and outcomes‑focused. - Motivated by making a meaningful difference to practitioner experience and long‑term workforce sustainability. Requirements - Passionate about early‑career support. - Desire to shape retention strategy at scale. Benefits - Remote role with flexibility and autonomy. - Occasional travel to office locations as required.

Role Description We’re excited to be recruiting a Team Performance Lead to support the successful delivery of the Health Assessment Advisory Service (HAAS) contract within Ingeus. This is an excellent opportunity for a confident people manager to step into a pivotal operational leadership role. You’ll oversee and motivate a team of Clinical Performance Leads, Healthcare Professionals (HCPs), and/or AC Administrators, ensuring consistent performance and a high-quality experience for customers using our assessment services. Although not a clinical role, your leadership will underpin the smooth running of our Assessment Centre and the quality of our HAAS service delivery. Our hybrid model offers the ideal blend of office connection and home‑working flexibility, with no more than three days required on site each week. What You’ll Be Doing - Leading and supporting a team of HCPs and/or AC Administrators to achieve daily output and quality targets - Coaching, mentoring, and performance managing staff to drive continuous improvement - Monitoring, analysing, and reporting productivity and quality data to the AC Manager - Allocating and overseeing workloads to maintain a seamless operational flow - Managing operational concerns, resolving issues, and escalating where required - Partnering with Clinical Performance Leads to escalate and close clinical queries - Supporting employee development and contributing to a positive team culture - Proactively managing absence to ensure strong service continuity - Embedding best practice across the team in alignment with HAAS contract expectations - Taking on ad hoc responsibilities to support the centre as needed Qualifications - Demonstrable supervisory or team leadership experience - Strong communication and collaboration skills - Ability to balance people leadership with performance targets - Professional, adaptable, and solutions-focused approach - Highly organised, with the ability to maintain high-quality standards - Experience in an assessment centre or operational environment is desirable but not essential Benefits - Joining a supportive, collaborative leadership team within Ingeus - Opportunity to make a tangible impact and grow your leadership capability - Support a team committed to helping others

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves managing and responding to complaints from claimants and third parties. - Act as the single point of contact for claimants and other third parties providing feedback or complaints about the service - Case manage allocated claimant complaints/feedback and ensure responses are in line with business processes and specified timescales - Liaise with relevant teams/colleagues for input into investigations and responses - Prevent complaints through early intervention and resolution where appropriate - Log complaints in the Complaints Management System and record actions taken and updates - Provide feedback and insight on trends identified through work - Provide coordination and administration support for serious complaints - Deliver high-level customer service, ensuring all calls and enquiries are handled professionally and courteously - Provide advice and guidance to claimants or direct them to relevant resources - Escalate unresolved enquiries or issues and ensure follow-up to resolution - Support the Customer Relations Team and other functions with associated administration tasks - Commit to personal and professional development, ensuring all necessary learning is completed Qualifications - Previous experience in a customer service role - Previous experience of processing complaints - Strong customer service skills - Excellent written and verbal communication skills - Good interpersonal skills - Analytical and problem-solving skills - IT literacy including the ability to type/data input accurately and at speed - Previous experience using CRM databases - Organised and able to manage time productively - Flexible and able to adapt and respond well to change Requirements - Previous experience of using contact centre technologies - Customer Service Qualification