We're hiring a Software Engineer at BlueCross BlueShield of Tennessee to help design, build, and operate the services that enable intelligent, AI‑driven contact center experiences at scale. Our ideal candidate has a deep understanding of modern software engineering and API‑driven system design, with a proven ability to build reliable, scalable integrations that support AI‑enabled contact center workflows. You are comfortable working in distributed systems, value clean and maintainable code, and take ownership of services running in production. You enjoy collaborating across technical and business partners to turn requirements into durable, well‑engineered solutions. To be successful in this role, you’ll bring: - Strong software engineering fundamentals, with hands‑on experience designing and building RESTful APIs - Proficiency in JavaScript and SQL, with experience developing and supporting application services - Experience integrating AI platforms with enterprise systems using secure, API‑driven architectures - Familiarity with CI/CD pipelines and automated deployment practices that enable frequent, low‑risk releases - The ability to troubleshoot and debug complex, distributed systems and respond to production issues - Experience monitoring, tuning, and improving application performance and availability - Strong collaboration skills and the ability to translate functional and non‑functional requirements into production‑ready solutions - A commitment to code quality, documentation, and knowledge sharing, with the ability to lead small to mid‑sized technical efforts Bonus points if you have: - Experience with cloud platforms, containerization, and modern DevOps tooling - Prior exposure to contact center technologies or AI‑enabled customer engagement platforms - Experience operating in highly regulated or high‑availability production environments Note: - This is a fully remote role; however, onsite interviews at our Chattanooga, TN headquarters are required. - Sponsorship is not available for this role. Job Responsibilities - Formulates and defines system scope and objectives through research and fact-finding to design, develop, modify, or integrate complex information systems. - Devises or modifies application systems and procedures to optimize functional requirements including capacity, operating time, response time, and form of desired results. - Designs, codes, tests, debugs, and documents programs, subroutines, and scripts. - May serve one or more project team roles, such as project lead, business systems analyst, or technical lead, for small to medium efforts or manage phases of medium to large efforts. - Maintains technical skill set for software languages, databases, platforms, operating systems, utilities and networks needed to support work assignments. - Responds to system failures and performance events by taking appropriate measures to reduce system downtime and eliminate recurrence of problems. - Regularly provides guidance and training to less-experienced analysts/programmers. Job Qualifications Education - Bachelors Degree in Computer Science or equivalent work experience required. Equivalent years of experience are determined as one year of technical experience for every year of college requested. Experience - 1 year - Experience with information technology concepts, application development methodology, terminology, and standards required - 3 years - Systems and programming experience required - 1 year - Expert working knowledge of at least one programming language in use at BCBST. Skills\Certifications - Proven skill with information technology in use at BCBST is required - Proven analysis, design, and coding skills, and demonstrated success in leading large and complex projects - Demonstrated ability to interpret and translate technical and/or or complex concepts into information meaningful to project team members and/or business personnel. - Be organized, reliable, and able to manage multiple tasks with exceptional work ethic. - Leadership skills - Must be able to communicate effectively with both technical and non-technical co-workers Number of Openings Available 1 Worker Type: Employee Company: BCBST BlueCross BlueShield of Tennessee, Inc. Applying for this job indicates your acknowledgement and understanding of the following statements: BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law. Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page: BCBST's EEO Policies/Notices BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.

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• Test software and apply quality assurance techniques to ensure that the developed solutions meet client requirements • Participate in coding, programming tasks, and software development activities • Assist in data analysis efforts by working with data provided by clients • Contribute to insights and recommendations generation with the mentorship of the team • Learn how data analysis drives decision-making in consulting projects • Contribute to the preparation of data-driven recommendations

Role Description As the Principal Software Architect, you will define and drive the technical vision behind CloudBlue’s next-generation revenue automation platform, ensuring it can scale to support significant growth in transaction volume while maintaining high performance and reliability. You will work across teams to solve complex distributed systems challenges, design scalable architectures, and guide critical technical decisions. This role requires a hands-on leader with a strong AI mindset who can balance strategic thinking with practical implementation in a microservices-based, cloud-native SaaS environment. - Design and evolve hyper-scale systems capable of handling millions of transactions per second using advanced sharding, event-driven architectures, and high-performance caching strategies. - Lead architectural decision-making through RFC processes, ensuring scalability, reliability, and long-term maintainability. - Collaborate cross-functionally with engineering, SRE, and DevOps teams to align infrastructure with application needs. - Contribute hands-on by building proofs of concept (PoCs) for new technologies such as messaging systems or storage solutions. - Define system architecture for a microservices-based, cloud-native SaaS platform integrating APIs, relational and non-relational databases, and AI-driven workflows. - Mentor and guide senior engineers, fostering strong systems thinking, design excellence, and technical leadership across teams. - Drive innovation in AI-enabled architectures and support the evolution of intelligent, scalable platform capabilities. - Support other tasks or projects as assigned to meet team and business needs. Qualifications - Proven experience scaling platforms from thousands to millions of transactions in high-growth environments. - Deep expertise in distributed systems, including eventual consistency, idempotency, and distributed tracing. - Strong architectural design experience (5-10+ years) building large-scale, high-performance systems. - Strong English communication skills, with the ability to engage effectively across all levels, from executive stakeholders to junior engineers. - Hands-on mindset with the ability to move between strategy and implementation. - Experience working in cloud-native environments with microservices architectures. - Exposure to designing billing and rating systems, particularly in consumption-based or usage-driven models would be considered a plus. - Practical experience integrating AI capabilities into production systems (e.g., APIs, intelligent workflows, or RAG-based architectures) would be a strong advantage. - Familiarity with Kubernetes, cloud infrastructure, and performance optimization at scale would be good to have. Benefits - Work from anywhere - this is a remote opportunity. - A competitive salary that values you and your unique skill sets. - Career advancement & professional development opportunities to help you reach your full potential. - Flexible work arrangements to support work/life balance.