• Participate in meetings with the external and internal stakeholders • Communicate and manage the relationship between the project team and other teams such as Delivery, Training, and Customer Support • Creating and maintaining projects from the early stages, through development, entering production, testing, to maintenance and further development and support • Managing physical and financial resources to meet project milestones • Managing project documentation and status reports • Managing project performance • Risk management to minimize project risks.

• Lead and manage the execution of cross-functional technical projects, ensuring alignment with business objectives, timelines, and stakeholder expectations. • Develop and maintain detailed project plans, including timelines, milestones, resource allocation, forecasts, and status reports. • Manage multiple parallel workstreams and ensure alignment across cross-functional teams. • Act as the main point of contact for clients and internal stakeholders, including senior leaders and executives. • Manage risks, assumptions, dependencies, and issues, ensuring clear documentation of decisions, trade-offs, and rationale. • Communicate project status regularly, manage expectations, and hold stakeholders accountable for agreed deadlines and deliverables. • Proactively identify, anticipate, and resolve issues to keep projects on track. • Ensure high quality of delivery and maintain strong client satisfaction throughout the project lifecycle. • Facilitate meetings, workshops, planning sessions, and stakeholder readouts as needed. • Identify opportunities for process improvements and implement best practices to enhance delivery efficiency. • Collaborate with, mentor, and coach other project managers, contributing to continuous improvement of delivery and agile practices.

• Overseeing the successful execution and delivery of project objectives across the Client engagement • Developing required project plans including detailed timelines, resource allocations, milestones, forecasts, and status reports • Interpret guidelines from Client and internal stakeholders and make decisions in nonstandard situations • Managing and communicating risks, decisions, assumptions, issues and dependencies • Managing the communications and expectations of both clients and internal stakeholders and keep them up to date with frequent status update reports and hold them accountable for the due dates • Proactively solving problems and initiating necessary collaboration (anticipate, identify and actively resolve issues). • Overseeing the overall quality of project delivery, ongoing performance and ensuring client satisfaction is fully met • Proactively assisting with meeting coordination and facilitation for cross-functional teams as required for each project • Identifying opportunities for process improvements and implementing best practices to enhance project delivery and client satisfaction • Collaborating, leading and coaching other project managers

Vertical Relevance is looking for a Senior Project Manager with ServiceNow with Financial Services experience, ITSM / CSM, GRC to join our team Full-time and work remotely. This person is responsible for the end-to-end planning, building, and deploying software systems. As a Senior Project Manager with ServiceNow Financial Services experience, ITSM / CSM, GRC, you will implement technical solutions as part of a team for customer engagements. This role requires strong teamwork, communication, patience, and organizational skills needed to drive customer success. Senior Project Manager with a strong background in engagement management to lead and oversee ServiceNow implementation projects within the financial services sector. The successful candidate will bring a combination of in-depth project management skills, hands-on experience with the ServiceNow platform, and the ability to effective lineage with stakeholders to drive project success. ServiceNow experience is essential, and ServiceNow certifications are highly valued. At Vertical Relevance we deliver with excellence through teamwork, automating everything, constantly learning, and taking ownership of our customers’ experience. Are you ready to join the team? Responsibilities: - Proven experience in Project Management, engagement management, client communication, and Project Leadership: Lead ServiceNow implementation projects from initiation through delivery, ensuring alignment with business goals and timelines. · - Engagement Management: Build and maintain strong relationships with key stakeholders, including client executives and project sponsors, within the financial -ServiceNow - Strong understanding of ServiceNow modules such as ITSM, ITOM, ITBM, HRSD, CSM, GRC, or SecOps. - Understanding of ServiceNow Creator Workflow, Employee Workflow, HR, Legal, Talent and stakeholder management. · - Strong ServiceNow platform expertise; ServiceNow certifications (e.g., Certified Implementation Specialist, Project Portfolio Management) are highly advantageous. · - Familiarity with financial services industry compliance and regulatory standards. - PMP or Agile certification is a plus. · - Demonstrated ability to lead cross-functional teams, manage multiple projects simultaneously, and navigate complex client environments. - Excellent communication, problem-solving, and organizational skills Qualifications: - Experience: 8+ years of project management experience, with at least 5 years focused on ServiceNow platform in a pre-sales or delivery capacity, implementations in a financial services environment. - Proven experience in delivering successful ServiceNow implementations across Financial Services, Telecom, and HCLS industries. - Strong understanding of ServiceNow modules such as ITSM, ITOM, ITBM, HRSD, CSM, GRC, or SecOps. - Understanding of ServiceNow Industry and Custom Workflows. - Demonstrated experience leading pre-sales activities, including solution design, architecture, and proposal development. · - Strong client management skills with the ability to communicate complex technical concepts to non-technical stakeholders. · - Proven ability to lead and manage large, cross-functional project teams. - ServiceNow Certified System services industry to ensure clear communication and alignment of project objectives. - Strategic Planning: Define project scope, goals, and deliverables in collaboration with internal teams and clients, including the creation and management of detailed project plans, schedules, and budgets. - Risk and Issue Management: Identify, assess, and mitigate risks throughout the project lifecycle; proactively manage and resolve issues as they arise. - Resource Allocation: Manage project resources, including cross-functional team members and third-party vendors, to ensure project milestones are met. - ServiceNow Expertise: Provide technical guidance and strategic insights on ServiceNow capabilities, aligning ServiceNow solutions with industry best practices and regulatory requirements in the financial services domain. - Performance Tracking: Monitor project performance, report on progress to stakeholders, and adjust plans as needed to meet deadlines and quality standards. - Compliance and Quality Assurance: Ensure all project activities adhere to compliance standards specific to financial Industry and Custom Workflows. - Administrator (CSA) and ServiceNow Certified Implementation Specialist (CIS) certifications. (CSA certified or CSA trained, and voucher obtained). - Completed the PM development journey. - Obtained ServiceNow Professional Technical Manager Badge Preferred Qualifications: - Experience with Agile or Scrum methodologies. - Experience with cloud technologies and IT transformation programs. - Deep industry expertise in financial services, telecom, or healthcare & life sciences. - Soft Skills: Strong leadership, communication, and interpersonal skills. - Ability to manage competing priorities and work in a fast-paced environment. - A strategic thinker with the ability to foster long-term client relationships. Vertical Relevance was founded to help business leaders drive value through the design and delivery of effective transformation programs across people, processes, and systems. Our mission is to help firms at any stage of their journey develop custom solutions for success and growth. We provide a full range of services from strategy and design through to implementation and training. Our collective industry expertise is our greatest asset - our professionals have an average of 20+ years' experience within Financial Services, across Wealth Management, Asset Management, Insurance, and Banking.