Role Description We are seeking a highly organized and customer-oriented Virtual Receptionist to join our team at Remote Care Space. The ideal candidate will have excellent communication skills, strong attention to detail, and the ability to multitask in a fast-paced environment. As a Virtual Receptionist, you will be responsible for providing exceptional customer service to our patients and assisting with administrative tasks. - Answer and direct incoming calls to the appropriate department or individual - Greet and assist patients in a professional and friendly manner - Schedule appointments and manage the virtual calendar for healthcare providers - Verify patient insurance information and collect necessary co-pays or payments - Maintain patient records and update information as needed - Respond to patient inquiries and provide accurate information about our services - Collaborate with the healthcare team to ensure a seamless patient experience - Assist with administrative tasks such as data entry, filing, and organizing documents - Maintain confidentiality of patient information and adhere to HIPAA regulations Qualifications - High school diploma or equivalent; additional education or certification in healthcare administration is a plus - Proven experience as a receptionist or in a customer service role - Excellent communication and interpersonal skills - Strong organizational and time-management skills - Proficient in using virtual communication tools and software - Knowledge of medical terminology and insurance procedures is preferred - Ability to work independently and as part of a team - Flexibility to work occasional evenings or weekends as needed Benefits - Competitive salary - Comprehensive benefits package including medical, dental, and vision coverage - Paid time off and holidays - Professional development opportunities - Remote work option

Role Description The Patient Access Representative (PAR) is responsible for managing referrals and scheduling for a group of assigned clinics within a regionalized scheduling model. This role ensures accurate and timely appointment booking, referral processing, and adherence to standardized workflows to deliver a best-in-class patient experience. The PAR serves as a key communication link between patients, clinics, and internal teams, requiring strong organizational skills, attention to detail, and a patient-centered approach. Essential Functions - Scheduling & Referral Management - Schedule patient appointments across multiple clinics following standardized protocols and templates. - Schedule patients appropriately based on clinics and providers who can provide care needed, availability, and desired location. - Manage incoming referrals to completeness including verification of demographics, insurance details, and provider notes. - Communicate proactively regarding schedule changes, cancellations, and documentation gaps. - Manage and process referrals across all required EHRs accurately and promptly to ensure timely patient communication and status updates. - Patient Communication & Experience - Provide exceptional service to patients, families, and caregivers during scheduling interactions. - Assist patients with questions related to appointments, insurance, and therapy processes. - Ensure all interactions reflect a professional, empathetic, and patient-first philosophy. - Document necessary information needed to communicate effectively amongst clinic teams. - Utilize approved scheduling strategies. - Administrative & Operational Support - Document all scheduling activities accurately in the EMR and other required systems. - Coordinate with Authorization and Verification teams to resolve access issues. - Monitor scheduling compliance and escalate concerns to the District Supervisor when needed. - Compliance & Documentation - Adhere to HIPAA, privacy, and confidentiality standards. - Follow workflows related to insurance verification, authorization communication, and referral documentation. - Team Collaboration - Partner with Patient Access Coordinators, Clinic Managers, and regional teams to support operational needs. - Participate in staff meetings, training, and scheduling initiatives. - Offer insight on any specific barriers encountered to help improve workflows and patient access. Qualifications - Strong communication, collaboration, and customer service skills. - Ability to multitask and prioritize effectively in a fast-paced environment. - High level of accuracy and attention to detail. - Strong problem solving and adaptability skills. - Proficiency in Microsoft Office and comfort using EMR and scheduling platforms. - Professional, empathetic, and patient-centered approach. Requirements - High school diploma or equivalent required. - 1–2 years of experience in healthcare scheduling, patient access, or customer service preferred. - Experience using EMR systems and scheduling platforms strongly preferred. Schedule - Full-time (schedule varies and could include 7-4, 8-5, 9-6 or 10-7). - This is a remote role, but we ask that the candidate reside in Georgia. Compensation - Pay Range: $16-$18/hr (Any posted pay range considers multiple compensation factors including background, experience, and work location while also allowing for salary growth within the position). Company Description At PT Solutions, we are a team united by a shared purpose: expanding access to transformative care. No matter where you are in your career, we’re committed to your professional growth and empowering you to shape the future of rehabilitation therapy. Join us and transform care. Let’s go further together. We are an equal opportunity employer and welcome all qualified candidates to apply.

• Make outbound calls to prospective customers and follow up on leads. • Present and sell company products and services to new and existing customers. • Achieve daily, weekly, and monthly sales targets. • Maintain a high level of product knowledge to effectively address customer needs. • Record all sales activities and customer interactions in the CRM system. • Provide feedback to management on customer trends and market conditions.

• Answer inbound calls and respond to customer inquiries in a professional manner. • Resolve customer issues efficiently while maintaining a positive attitude. • Document all interactions accurately in the CRM system. • Follow communication scripts and standard operating procedures. • Escalate complex issues to the appropriate department when necessary. • Meet or exceed performance metrics including call quality, response time, and customer satisfaction.