PT Solutions Physical Therapy

Role Description The Director, Talent Acquisition will be part of the Talent Leadership team that is driving a talent organization transformation with a focus on talent strategy, operational improvements, delivering results to hiring stakeholders, stakeholder management and developing a world class TA team for a rapidly growing organization in which hiring is a key driver of our growth. This role will be the strategic partner for hiring executives and will lead and execute on hiring efforts for roles in dedicated regions across 450+ locations and 3,500+ team members. The ideal candidate will be a highly motivated strategic thinker with a history of developing talent, delivering hiring results, and improving operations. This position requires a high level of organization, including the ability to manage multiple projects at the same time. The leader must be able to create, interpret and communicate hiring strategies, workflows, expectations, and the value of working at PT Solutions. The Director, Talent Acquisition must be able to ensure compliance with hiring standards as well as foster a culture rich in positive employee satisfaction and engagement within the organization. SUCCESS LOOKS LIKE - Leadership and Consulting - Develop, implement and create talent acquisition strategies that supports the growth of the practice - Leads and supports a team of Talent Acquisition Partners who provide recruiting support across multiple regions - Coaches and mentors team members and implements best practices - Work closely with leadership to create, build, and develop strategic sourcing and hiring strategies that integrate PT Solutions core values as well as expand opportunities for a more diverse, equitable and inclusive community - Communicate effectively with all layers of the practice regarding growth, talent needs, hiring expectations and workflow changes - Utilize out of the box thinking and creativity to resolve hiring challenges - Create engaging team environment for remote TA Partners - Set and manage team performance goals, KPI’s and metrics - Clearly define, communicate, and implement key objectives that engage and hold Talent Team accountable for deliverables - Create a culture rooted in problem solving, teamwork and collaboration on projects as well as in filling roles in challenging markets - Analysis, Reporting and Technology - Strong analytical skills to include providing talent acquisition updates including reporting analytics, trends, and competitive market intelligence - Responsible for data integrity with Applicant Tracking System (ATS), Candidate Relationship Management (CRM) and other systems - Delivers accurate and timely weekly, monthly, and annual reports with specific talent metrics (i.e., hiring results, pipeline requisitions, time to fill, ad hoc projects as needed) Qualifications - 10+ years of Talent experience - 5+ years of Talent Acquisition leadership experience - 2+ years experience in healthcare organizations is preferred - ATS experience, with Business Intelligence and reporting experience required - Excellent communication, team building and relationship management skills - Exceptional ability to create and implement recruitment strategies - Must be able to work successfully in a fast-paced, growth driven environment - Proficiency in Microsoft Teams, Word, Excel, PPT - Bachelor’s degree in related field is highly preferred - Up to 10% travel as appropriate Benefits - $150,000-160,000 annually - (Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position) Company Description At PT Solutions, we’re more than colleagues; we’re a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accredited Orthopaedic Residency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training. As we aim to be the go-to rehabilitation provider, we seek committed professionals eager to join us in that mission. A career with PT Solutions is an opportunity to shape the industry and make a lasting impact. Let’s go further together and transform care. Join the #PTSLife today! To see what #PTSLife is like, visit Instagram, Facebook, and LinkedIn.

Role Description The Supervisor, Patient Access – Regionalized Scheduling oversees scheduling operations across a defined geographic area. This leader ensures consistent execution of scheduling workflows, template management, and a best-in-class patient experience. Supporting the Regional Manager, this role drives operational performance, coaching, and standardization across all clinics within the assigned district. Essential Functions - Leadership & Team Management: - Manage the hiring, staffing, training, scheduling, and performance of scheduling staff within the district. - Conduct regular check-ins, performance evaluations, and skill development plans to lead, coach, and develop district scheduling teams. - Cascade regional-level goals and ensure alignment with organizational KPIs. - Foster a culture of accountability, collaboration, and patient-first service. - Operational Oversight: - Oversee day-to-day scheduling operations, including appointment booking, template management, and adherence to standardized workflows across all clinics in the district. - Ensure consistent execution of scripts, scheduling protocols, and documentation requirements. - Monitor district compliance with scheduling accuracy, service level agreements, and productivity standards. - Partner with regional leaders to support the resolution of operational gaps. - Conduct regular call and scheduling audits to ensure performance standards are met. - Operational Contributions: - Provide exception-based support during call surges or staffing issues. - Patient Experience & Satisfaction: - Ensure all scheduling interactions reflect a patient-centered philosophy and deliver a warm, accurate, and proactive experience. - Review patient complaints, delays, and feedback to drive improvements and close service gaps. - Partner with clinic operations to remove obstacles impacting timely scheduling and patient readiness. - Serve as an escalation point between patient and leaders to address complaints or concerns brought to the team's attention. - Process Improvement & Compliance: - Track and report district KPIs including call volumes, wait times, scheduling completion rates, and template utilization. - Utilize data to identify trends, workflow issues, and opportunities to increase efficiency and minimize delays. - Support implementation of best practices originating from enterprise, division, or regional pilots. - Ensure compliance with privacy regulations, payer requirements, and internal quality standards. - Collaboration & Reporting: - Partner with clinic managers, regional access manager, regional clinical operations, and centralized access teams to ensure seamless coordination of scheduling activities. - Serve as the primary operational link between scheduling staff and regional operations and access managers. - Training and Development: - Deliver training, onboarding, and ongoing competency development for scheduling staff. - Reinforce workflow standardization, documentation accuracy, and patient communication excellence. - Identify skill gaps and collaborate with enterprise training teams when needed. - Maintain updated documents for team reference and tools to support productivity and performance. - Strategic and Administrative Duties: - Support district workforce planning, staffing models, and coverage for scheduling roles. - Provide regular status updates, performance summaries, and improvement plans to the Regional Manager. - Support local change management as new tools, processes, and technologies are deployed. Qualifications - Strong working knowledge of scheduling protocols, template management, and call center workflows. - Excellent interpersonal communication, analytical, and problem-solving skills. - Experience with Epic or similar EMR platforms is strongly preferred. - Medical office or call center supervisory experience preferred. Requirements - Bachelor's degree in healthcare administration, Business, Finance, or related field (or equivalent experience). - 2+ years of experience in patient access, scheduling operations, or outpatient healthcare operations. Remote Requirements - Remote role requiring consistent attendance and schedule adherence. - Constant use of computer systems, telephony platforms, and EMR software. - Ability to sit for extended periods and perform repetitive tasks. Competencies - Patient Focus: Creates a welcoming and supportive experience for every patient. - Operational Accuracy: Ensures correct scheduling and documentation. - Communication: Interacts clearly and professionally with patients and internal teams. - Adaptability: Adjusts quickly to changes in schedules and workflow demands. - Reliability: Maintains consistent attendance and task follow-through. Compensation $50,000-55,000/year (Any posted pay range considers multiple compensation factors including background, experience, and work location while also allowing for salary growth within the position). Schedule Full Time, Monday through Friday 8AM-7PM. 8 hour work shift expectation.

Remote Opportunity Why Join PT Solutions?At PT Solutions Physical Therapy, we’re more than just a private practice—we’re a clinician-founded, mission-driven community dedicated to expanding access to life-changing care. As a Patient Access Representative, you’ll play a vital role in delivering an exceptional patient experience by coordinating referrals and scheduling across a group of clinics within a regional support model. In this fast-paced, high-impact role, you’ll ensure seamless appointment booking, accurate referral processing, and consistent execution of best-practice workflows. At PT Solutions, we invest in our team with ongoing training, mentorship, and clear paths for advancement. If you're passionate about helping others and ready to grow in a supportive, forward-thinking organization—this is your opportunity. Plus, we have been recognized as a USA Today Top Workplace four years in a row, including 2025!  What You Will Get In addition to the standard benefit offering, you can expect to receive: - Competitive compensation with ability to earn performance-based incentives - Professional development through strategic internal platforms - Opportunity for career progression with a nationwide physical therapy practice - Paid Time Off (PTO) and either Sick Leave or Extended Illness Bank (EIB) accrual (dependent on state laws) - Reimbursement for endurance race entry fees  Your Responsibilities as a Patient Access Representative - Schedule patient appointments across clinics based on provider availability, patient needs, and location. - Manage referrals end-to-end, ensuring accurate patient, insurance, and documentation details. - Communicate proactively with patients and teams about scheduling updates, cancellations, and missing information. - Deliver a high-quality, patient-first experience while assisting with questions and providing support. - Accurately document scheduling activity and coordinate with internal teams to resolve issues. - Ensure compliance with HIPAA, insurance workflows, and documentation standards. - Collaborate with clinic and regional teams while contributing ideas to improve processes and patient access. Required Skills & Abilities - Strong communication, collaboration, and customer service skills. - Ability to multitask and prioritize effectively in a fast-paced environment. - High level of accuracy and attention to detail. - Strong problem solving and adaptability skills. - Proficiency in Microsoft Office and comfort using EMR and scheduling platforms. - Professional, empathetic, and patient-centered approach. Qualifications - At minimum, a High School or GED diploma (Submission of diploma for the highest level of education obtained will be required). - 1–2 years of experience in healthcare scheduling, patient access, or customer service preferred. - Experience using EMR systems and scheduling platforms strongly preferred. Schedule - Full Time, Monday-Friday 8 hour shifts between 8am-7pm CST Compensation Pay Range: $21-23/hr (Any posted pay range considers multiple compensations factors including background, experience, and work location while also allowing for salary growth within the position) Expanding Access to Quality Care At PT Solutions, we’re more than colleagues; we’re a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accredited Orthopaedic Residency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training. As we aim to be the go-to rehabilitation provider, we seek committed professionals eager to join us in that mission. A career with PT Solutions is an opportunity to shape the industry and make a lasting impact.  Let’s go further together and transform care. Join the #PTSLife today!  To see what #PTSLife is like, visit Instagram, Facebook, and LinkedIn.

Remote Opportunity Why Join PT Solutions?At PT Solutions Physical Therapy, we’re more than just a private practice—we’re a clinician-founded, mission-driven community dedicated to expanding access to life-changing care. As a Patient Access Representative, you’ll play a vital role in delivering an exceptional patient experience by coordinating referrals and scheduling across a group of clinics within a regional support model. In this fast-paced, high-impact role, you’ll ensure seamless appointment booking, accurate referral processing, and consistent execution of best-practice workflows. At PT Solutions, we invest in our team with ongoing training, mentorship, and clear paths for advancement. If you're passionate about helping others and ready to grow in a supportive, forward-thinking organization—this is your opportunity. Plus, we have been recognized as a USA Today Top Workplace four years in a row, including 2025!  What You Will Get In addition to the standard benefit offering, you can expect to receive: - Competitive compensation with ability to earn performance-based incentives - Professional development through strategic internal platforms - Opportunity for career progression with a nationwide physical therapy practice - Paid Time Off (PTO) and either Sick Leave or Extended Illness Bank (EIB) accrual (dependent on state laws) - Reimbursement for endurance race entry fees  Your Responsibilities as a Patient Access Representative - Schedule patient appointments across clinics based on provider availability, patient needs, and location. - Manage referrals end-to-end, ensuring accurate patient, insurance, and documentation details. - Communicate proactively with patients and teams about scheduling updates, cancellations, and missing information. - Deliver a high-quality, patient-first experience while assisting with questions and providing support. - Accurately document scheduling activity and coordinate with internal teams to resolve issues. - Ensure compliance with HIPAA, insurance workflows, and documentation standards. - Collaborate with clinic and regional teams while contributing ideas to improve processes and patient access. Required Skills & Abilities - Strong communication, collaboration, and customer service skills. - Ability to multitask and prioritize effectively in a fast-paced environment. - High level of accuracy and attention to detail. - Strong problem solving and adaptability skills. - Proficiency in Microsoft Office and comfort using EMR and scheduling platforms. - Professional, empathetic, and patient-centered approach. Qualifications - At minimum, a High School or GED diploma (Submission of diploma for the highest level of education obtained will be required). - 1–2 years of experience in healthcare scheduling, patient access, or customer service preferred. - Experience using EMR systems and scheduling platforms strongly preferred. Schedule - Full Time, Monday-Friday 8 hour shifts between 8am-7pm CST Compensation Pay Range: $21-23/hr (Any posted pay range considers multiple compensations factors including background, experience, and work location while also allowing for salary growth within the position) Expanding Access to Quality Care At PT Solutions, we’re more than colleagues; we’re a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accredited Orthopaedic Residency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training. As we aim to be the go-to rehabilitation provider, we seek committed professionals eager to join us in that mission. A career with PT Solutions is an opportunity to shape the industry and make a lasting impact.  Let’s go further together and transform care. Join the #PTSLife today!  To see what #PTSLife is like, visit Instagram, Facebook, and LinkedIn.

• Provide overall leadership and direction to the Authorization team, including Supervisors, Leads, and Specialists. • Establish departmental goals, KPIs, and performance expectations to ensure operational excellence. • Conduct coaching, performance evaluations, and corrective action as needed. • Oversee daily operations to ensure timely and accurate processing of authorizations. • Develop, maintain, and optimize workflows, SOPs, and training materials. • Manage departmental KPIs, including turnaround time, accuracy, productivity, rollover rate, and denial impact. • Partner with Scheduling, Verification, Billing, Clinic Operations, Compliance, and Payer Relations to align workflows and resolve issues.

The Regional Manager, Patient Access – Regionalized Scheduling will oversee region-level scheduling operations across a defined geographic area. This leader ensures consistent execution of centralized scheduling workflows, service standards, and operational KPIs to deliver a best-in-class patient experience. Supporting the Director, this role drives performance, coaching, and adoption of regionalized scheduling processes across all clinics within the assigned region. Essential Functions: - Leadership & Team Management: - Lead, coach, and develop district-level scheduling supervisors and staff across the assigned region. - Conduct regular check-ins, performance evaluations, and skill development plans. - Cascade enterprise and division-level goals, ensuring alignment with organizational KPIs. - Foster a culture of accountability, collaboration, and patient-first service. - Operational Oversight: - Oversee day-to-day scheduling operations, including appointment booking, template management, and adherence to standardized workflows. - Ensure consistent execution of scripts, scheduling protocols, and documentation requirements across all clinics. - Monitor regional compliance with scheduling accuracy, service level agreements, and productivity standards. - Identify operational gaps and partner with district and clinic leaders to resolve them. - Patient Experience & Satisfaction: - Ensure all scheduling interactions reflect a patient-centered philosophy and deliver a warm, accurate, and proactive experience. - Review patient complaints, delays, and feedback to drive improvements and close service gaps. - Partner with scheduling supervisors and clinical operations leaders to remove obstacles impacting timely scheduling and patient readiness. - Process Improvement & Compliance: - Track and report regional KPIs, including call volumes, wait times, scheduling completion rates, and template utilization. - Use data to identify trends, workflow issues, and opportunities to increase efficiency and minimize delays. - Recommend and implement best practices originating from enterprise, division, or regional pilots. - Ensure compliance with privacy regulations, payer requirements, and internal quality standards. - Collaboration & Reporting: - Partner with clinic managers, district managers, regional clinical operations, and centralized access teams to ensure seamless coordination of scheduling activities. - Serve as the primary operational link between regional operations and the Director. - Participate in workgroups, pilots, and change initiatives to scale improvements across the practice. - Training and Development: - Deliver training, onboarding, and ongoing competency development for scheduling staff. - Reinforce workflow standardization, documentation accuracy, and patient communication excellence. - Identify skill gaps and collaborate with enterprise training teams when needed. - Strategic and Administrative Duties: - Support regional workforce planning, staffing models, and scheduling coverage for scheduling roles. - Provide regular status updates, performance summaries, and improvement plans to the Director. - Lead local change management as new tools, processes, and technologies are deployed. Required Skills & Abilities - Strong working knowledge of scheduling protocols, template management, and call center workflows. - Proven ability to coach teams, manage performance, and implement standardized processes. - Excellent interpersonal communication, analytical, and problem-solving skills. - Experience with Epic or similar HER platforms strongly preferred. Required Credentials - Bachelor’s degree in Healthcare Administration, Business, Finance, or related field (or equivalent experience) - 5+ years of progressive experience in patient access, call center operations, or healthcare scheduling. - 2+ years of supervisory experience preferred, ideally in multi-site or geographically distributed settings. Remote Requirements - Remote role requiring consistent attendance and schedule adherence. - Constant use of computer systems, telephony platforms, and EMR software. - Ability to sit for extended periods and perform repetitive tasks. Expanding Access to Quality Care At PT Solutions, we’re more than colleagues; we’re a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accredited Orthopaedic Residency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training. As we aim to be the go-to rehabilitation provider, we seek committed professionals eager to join us in that mission. A career with PT Solutions is an opportunity to shape the industry and make a lasting impact.  Let’s go further together and transform care. Join the #PTSLife today!  To see what #PTSLife is like, visit Instagram, Facebook, and LinkedIn.

Role Description The Patient Access Representative (PAR) is responsible for managing referrals and scheduling for a group of assigned clinics within a regionalized scheduling model. This role ensures accurate and timely appointment booking, referral processing, and adherence to standardized workflows to deliver a best-in-class patient experience. The PAR serves as a key communication link between patients, clinics, and internal teams, requiring strong organizational skills, attention to detail, and a patient-centered approach. Essential Functions - Scheduling & Referral Management - Schedule patient appointments across multiple clinics following standardized protocols and templates. - Schedule patients appropriately based on clinics and providers who can provide care needed, availability, and desired location. - Manage incoming referrals to completeness including verification of demographics, insurance details, and provider notes. - Communicate proactively regarding schedule changes, cancellations, and documentation gaps. - Manage and process referrals across all required EHRs accurately and promptly to ensure timely patient communication and status updates. - Patient Communication & Experience - Provide exceptional service to patients, families, and caregivers during scheduling interactions. - Assist patients with questions related to appointments, insurance, and therapy processes. - Ensure all interactions reflect a professional, empathetic, and patient-first philosophy. - Document necessary information needed to communicate effectively amongst clinic teams. - Utilize approved scheduling strategies. - Administrative & Operational Support - Document all scheduling activities accurately in the EMR and other required systems. - Coordinate with Authorization and Verification teams to resolve access issues. - Monitor scheduling compliance and escalate concerns to the District Supervisor when needed. - Compliance & Documentation - Adhere to HIPAA, privacy, and confidentiality standards. - Follow workflows related to insurance verification, authorization communication, and referral documentation. - Team Collaboration - Partner with Patient Access Coordinators, Clinic Managers, and regional teams to support operational needs. - Participate in staff meetings, training, and scheduling initiatives. - Offer insight on any specific barriers encountered to help improve workflows and patient access. Qualifications - Strong communication, collaboration, and customer service skills. - Ability to multitask and prioritize effectively in a fast-paced environment. - High level of accuracy and attention to detail. - Strong problem solving and adaptability skills. - Proficiency in Microsoft Office and comfort using EMR and scheduling platforms. - Professional, empathetic, and patient-centered approach. Requirements - High school diploma or equivalent required. - 1–2 years of experience in healthcare scheduling, patient access, or customer service preferred. - Experience using EMR systems and scheduling platforms strongly preferred. Schedule - Full-time (schedule varies and could include 7-4, 8-5, 9-6 or 10-7). - This is a remote role, but candidate must reside in Georgia. Compensation - Pay Range: $18-$20/hr (Any posted pay range considers multiple compensation factors including background, experience, and work location while also allowing for salary growth within the position).

The Senior Manager, Talent Acquisition – Operations and Infrastructure, will lead the strategy and execution of initiatives that improve the efficiency, scalability, and effectiveness of the Talent Acquisition function in a high-growth environment. This role is responsible for optimizing how th Finish e TA team leverages its technology stack (ATS, CRM, sourcing and engagement tools), refining processes, and driving continuous improvement across the hiring lifecycle. The role will evaluate and recommend new technologies, lead implementation efforts, and ensure our systems and workflows support strong hiring outcomes and positive experience for candidates, hiring managers, and the TA team. This role will partner closely with TA leadership, HR, IT, and business stakeholders to align technology, process, and strategy. Essential Functions - Own and execute TA technology strategy across ATS, CRM, and related tools to improve recruiter productivity, hiring outcomes, and overall operational efficiency - Drive process improvement and standardization across the recruiting lifecycle to increase speed, consistency, and quality of hiring outcomes - Evaluate, recommend, and implement new TA technologies, including leading requirements gathering, stakeholder alignment, testing, and rollout - Lead and develop TA operations team members (Systems Manager and Sr. Coordinator), setting priorities, driving accountability, and ensuring strong execution - Oversee and optimize the Employee Referral Program, including process design, system enablement, communication, and performance tracking - Partner cross-functionally with TA, HR, IT, and business leaders to align systems, integrations, and workflows with hiring needs - Collaborate with the Recruitment Marketing Manager to ensure systems (ATS, CRM, career site, and related tools) effectively support marketing campaigns, candidate engagement, and employer branding efforts - Manage TA vendors and external partners, including performance, utilization, and alignment across ATS, CRM, recruitment marketing, RPO, scheduling, and onboarding - Lead change management efforts to drive adoption of new systems and processes through communication, training, and stakeholder engagement - Partner with Data/IT to define reporting needs and support development of dashboards and insights that inform TA strategy and performance - Track TA-related spend, evaluate ROI on tools and vendors, and support forecasting and budget planning Required Skills & Abilities - Ability to lead TA technology strategy and optimization efforts across ATS, CRM, and related tools - Strong cross-functional partnership skills with TA, HR, IT, and business leaders - Ability to influence stakeholders and drive alignment without direct authority - Experience leading projects or initiatives that improve recruiting processes and outcomes - Strong problem-solving skills with the ability to translate business needs into practical solutions - Ability to manage multiple priorities in a fast-paced, changing environment - Experience leading change management efforts, including communication, adoption, and stakeholder alignment - Strong vendor management skills, including evaluating performance and identifying opportunities for improvement - Analytical mindset with the ability to interpret data, identify trends, and inform decisions (in partnership with data/IT where applicable) - Strong organizational skills and attention to detail - Effective communication skills, both written and verbal - Self-starter with the ability to work independently in a remote environment Required Credentials - 8–10+ years of experience in recruiting or Talent Acquisition, with exposure to TA operations, systems, or optimization - Experience working with and optimizing ATS and/or CRM platforms - Experience working with Phenom and iCIMS preferred - Experience contributing to or supporting system implementations or major enhancements - Bachelor’s degree preferred (Business, Human Resources, Technology, or related field) Competencies - Strategic Thinking & Execution: Translates business needs into scalable TA operations strategies and drives execution against them - Technology & Systems Optimization: Leverages ATS, CRM, and related tools to improve efficiency, adoption, and hiring outcomes - Process Improvement & Operational Excellence: Identifies gaps, streamlines workflows, and builds repeatable, scalable processes - Change Management: Leads and supports adoption of new systems, processes, and ways of working across TA and the business - Cross-Functional Partnership: Builds strong relationships with TA, HR, IT, and business leaders to align priorities and drive results - Stakeholder Influence: Communicates effectively and gains buy-in from senior leaders without direct authority - Vendor Management & Evaluation: Manages external partners, evaluates performance, and aligns vendor capabilities to business needs - Analytical Thinking: Uses data and insights to inform decisions, identify opportunities, and improve performance (in partnership with data/IT as needed) - Project & Program Management: Leads multiple initiatives simultaneously, ensuring timelines, ownership, and outcomes are clear - Ownership & Accountability: Takes full ownership of initiatives and outcomes, driving work forward with minimal oversight Compensation: - $150,000-170,000 annually (Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position) Expanding Access to Quality Care At PT Solutions, we’re more than colleagues; we’re a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accredited Orthopaedic Residency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training. As we aim to be the go-to rehabilitation provider, we seek committed professionals eager to join us in that mission. A career with PT Solutions is an opportunity to shape the industry and make a lasting impact.  Let’s go further together and transform care. Join the #PTSLife today!  To see what #PTSLife is like, visit Instagram, Facebook, and LinkedIn.

The Patient Access Representative (PAR) is responsible for managing referrals and scheduling for a group of assigned clinics within a regionalized scheduling model. This role ensures accurate and timely appointment booking, referral processing, and adherence to standardized workflows to deliver a best-in-class patient experience. The PAR serves as a key communication link between patients, clinics, and internal teams, requiring strong organizational skills, attention to detail, and a patient-centered approach. Essential Functions Scheduling & Referral Management - Schedule patient appointments across multiple clinics following standardized protocols and templates. - Schedule patients appropriately based on clinics and providers who can provide care needed, availability, and desired location. - Manage incoming referrals to completeness including verification of demographics, insurance details, and provider notes. - Communicate proactively regarding schedule changes, cancellations, and documentation gaps. - Manage and process referrals across all required EHRs accurately and promptly to ensure timely patient communication and status updates. Patient Communication & Experience - Provide exceptional service to patients, families, and caregivers during scheduling interactions. - Assist patients with questions related to appointments, insurance, and therapy processes. - Ensure all interactions reflect a professional, empathetic, and patient-first philosophy. - Document necessary information needed to communicate effectively amongst clinic teams. - Utilize approved scheduling strategies Administrative & Operational Support - Document all scheduling activities accurately in the EMR and other required systems. - Coordinate with Authorization and Verification teams to resolve access issues. - Monitor scheduling compliance and escalate concerns to the District Supervisor when needed. Compliance & Documentation - Adhere to HIPAA, privacy, and confidentiality standards. - Follow workflows related to insurance verification, authorization communication, and referral documentation. Team Collaboration - Partner with Patient Access Coordinators, Clinic Managers, and regional teams to support operational needs. - Participate in staff meetings, training, and scheduling initiatives. - Offer insight on any specific barriers encountered to help improve workflows and patient access. Required Skills & Abilities - Strong communication, collaboration, and customer service skills. - Ability to multitask and prioritize effectively in a fast-paced environment. - High level of accuracy and attention to detail. - Strong problem solving and adaptability skills. - Proficiency in Microsoft Office and comfort using EMR and scheduling platforms. - Professional, empathetic, and patient-centered approach. Required Credentials - High school diploma or equivalent required. - 1–2 years of experience in healthcare scheduling, patient access, or customer service preferred. - Experience using EMR systems and scheduling platforms strongly preferred. Schedule - Full-time (schedule varies and could include 7-4, 8-5, 9-6 or 10-7) - This is a REMOTE role Compensation - Pay Range: $18-$20/hr - (Any posted pay range considers multiple compensations factors including background, experience, and work location while also allowing for salary growth within the position) A Mission That Moves Us  At PT Solutions, we are a team united by a shared purpose: expanding access to transformative care. No matter where you are in your career, we’re committed to your professional growth and empowering you to shape the future of rehabilitation therapy.  Join us and transform care. Let’s go further together.  Learn more about careers with PT Solutions at Physical Therapy Careers | PT Solutions  Follow #PTSLife on Instagram, Facebook, and LinkedIn to see our community in action.  We are an equal opportunity employer and welcome all qualified candidates to apply.

Role Description The Patient Access Representative (PAR) is responsible for managing referrals and scheduling for a group of assigned clinics within a regionalized scheduling model. This role ensures accurate and timely appointment booking, referral processing, and adherence to standardized workflows to deliver a best-in-class patient experience. The PAR serves as a key communication link between patients, clinics, and internal teams, requiring strong organizational skills, attention to detail, and a patient-centered approach. Essential Functions - Scheduling & Referral Management - Schedule patient appointments across multiple clinics following standardized protocols and templates. - Schedule patients appropriately based on clinics and providers who can provide care needed, availability, and desired location. - Manage incoming referrals to completeness including verification of demographics, insurance details, and provider notes. - Communicate proactively regarding schedule changes, cancellations, and documentation gaps. - Manage and process referrals across all required EHRs accurately and promptly to ensure timely patient communication and status updates. - Patient Communication & Experience - Provide exceptional service to patients, families, and caregivers during scheduling interactions. - Assist patients with questions related to appointments, insurance, and therapy processes. - Ensure all interactions reflect a professional, empathetic, and patient-first philosophy. - Document necessary information needed to communicate effectively amongst clinic teams. - Utilize approved scheduling strategies. - Administrative & Operational Support - Document all scheduling activities accurately in the EMR and other required systems. - Coordinate with Authorization and Verification teams to resolve access issues. - Monitor scheduling compliance and escalate concerns to the District Supervisor when needed. - Compliance & Documentation - Adhere to HIPAA, privacy, and confidentiality standards. - Follow workflows related to insurance verification, authorization communication, and referral documentation. - Team Collaboration - Partner with Patient Access Coordinators, Clinic Managers, and regional teams to support operational needs. - Participate in staff meetings, training, and scheduling initiatives. - Offer insight on any specific barriers encountered to help improve workflows and patient access. Qualifications - Strong communication, collaboration, and customer service skills. - Ability to multitask and prioritize effectively in a fast-paced environment. - High level of accuracy and attention to detail. - Strong problem solving and adaptability skills. - Proficiency in Microsoft Office and comfort using EMR and scheduling platforms. - Professional, empathetic, and patient-centered approach. Requirements - High school diploma or equivalent required. - 1–2 years of experience in healthcare scheduling, patient access, or customer service preferred. - Experience using EMR systems and scheduling platforms strongly preferred. Schedule - Full-time (schedule varies and could include 7-4, 8-5, 9-6 or 10-7). - This is a remote role, but we ask that the candidate reside in Georgia. Compensation - Pay Range: $16-$18/hr (Any posted pay range considers multiple compensation factors including background, experience, and work location while also allowing for salary growth within the position). Company Description At PT Solutions, we are a team united by a shared purpose: expanding access to transformative care. No matter where you are in your career, we’re committed to your professional growth and empowering you to shape the future of rehabilitation therapy. Join us and transform care. Let’s go further together. We are an equal opportunity employer and welcome all qualified candidates to apply.