• Make outbound calls to prospective customers and follow up on leads. • Present and sell company products and services to new and existing customers. • Achieve daily, weekly, and monthly sales targets. • Maintain a high level of product knowledge to effectively address customer needs. • Record all sales activities and customer interactions in the CRM system. • Provide feedback to management on customer trends and market conditions.

• Answer inbound calls and respond to customer inquiries in a professional manner. • Resolve customer issues efficiently while maintaining a positive attitude. • Document all interactions accurately in the CRM system. • Follow communication scripts and standard operating procedures. • Escalate complex issues to the appropriate department when necessary. • Meet or exceed performance metrics including call quality, response time, and customer satisfaction.

Remote Booking Specialist We are seeking a detail-oriented and organized Work from home Booking Specialist to support clients by coordinating reservations, managing scheduling details, and ensuring every booking is accurate and confirmed. This fully remote role is ideal for someone who enjoys working behind the scenes, staying organized, and providing reliable support throughout the booking process. In this role, you will communicate with clients to gather important details, assist with coordinating reservations, and ensure all scheduling and booking information is handled efficiently. You will review confirmations for accuracy, track any changes or updates, and maintain organized records within internal systems. Your ability to stay on top of details and follow through will help create a smooth and stress-free experience for clients. The ideal candidate is proactive, dependable, and comfortable working independently while managing multiple requests. Strong communication skills and attention to detail are essential for success in this role. Key Responsibilities - Coordinate bookings, reservations, and scheduling requests - Communicate with clients to gather necessary information and provide updates - Review booking details to ensure accuracy and completeness - Track changes, confirmations, and follow up on outstanding items - Maintain organized records within internal systems and digital platforms - Ensure a smooth and professional experience from start to finish What We're Looking For - Strong communication and organizational skills - High attention to detail and strong follow-through - Ability to manage multiple tasks and deadlines - Comfortable using online systems, booking platforms, and digital tools - Self-motivated and able to work independently in a remote environment - Customer service, administrative, or scheduling experience preferred but not required Additional Details - 100% remote work environment - Structured training and ongoing support provided - Opportunity to develop booking and coordination skills - Supportive team environment with opportunities for growth Applicants must be citizens of the United States, United Kingdom, Australia, Spain, Mexico, or LATAM regions.

• Provide programmatic support by conducting analyses, owning high visibility reports, and assisting with strategic conversations. • Drive strategic analyses & develop data-driven insights • Build and analyze large-scale datasets to identify trends, connect operational action to financial impact, and surface key insights for improving patient outcomes and engagement • Communicate analytical insights clearly across various levels of the organization, from regional leadership to C-suite level executives • Own reporting to support workstreams • Co-produce reporting structures with business owners that display the highest impact metrics that are most actionable and accessible for end users • Maintain high-visibility tools and dashboard to enable field and central leaders to better understand programmatic KPI performance • Collaborate with IT to lead troubleshooting for major technology systems, including CRM (Salesforce) and telephony system (CXOne and Five9) • Support leadership with implementing new technologies to support agents and supervisors that will improve performance • Manage key sales enablement initiatives • Administer monthly sales incentive program in collaboration with sales leadership, Finance and HR • Administer quarterly team restructuring to optimize performance against major KPIs • Identify ongoing process improvement opportunities to streamline workload and automate standard processes