Remote Booking Specialist We are seeking a detail-oriented and organized Work from home Booking Specialist to support clients by coordinating reservations, managing scheduling details, and ensuring every booking is accurate and confirmed. This fully remote role is ideal for someone who enjoys working behind the scenes, staying organized, and providing reliable support throughout the booking process. In this role, you will communicate with clients to gather important details, assist with coordinating reservations, and ensure all scheduling and booking information is handled efficiently. You will review confirmations for accuracy, track any changes or updates, and maintain organized records within internal systems. Your ability to stay on top of details and follow through will help create a smooth and stress-free experience for clients. The ideal candidate is proactive, dependable, and comfortable working independently while managing multiple requests. Strong communication skills and attention to detail are essential for success in this role. Key Responsibilities - Coordinate bookings, reservations, and scheduling requests - Communicate with clients to gather necessary information and provide updates - Review booking details to ensure accuracy and completeness - Track changes, confirmations, and follow up on outstanding items - Maintain organized records within internal systems and digital platforms - Ensure a smooth and professional experience from start to finish What We're Looking For - Strong communication and organizational skills - High attention to detail and strong follow-through - Ability to manage multiple tasks and deadlines - Comfortable using online systems, booking platforms, and digital tools - Self-motivated and able to work independently in a remote environment - Customer service, administrative, or scheduling experience preferred but not required Additional Details - 100% remote work environment - Structured training and ongoing support provided - Opportunity to develop booking and coordination skills - Supportive team environment with opportunities for growth Applicants must be citizens of the United States, United Kingdom, Australia, Spain, Mexico, or LATAM regions.

• Provide programmatic support by conducting analyses, owning high visibility reports, and assisting with strategic conversations. • Drive strategic analyses & develop data-driven insights • Build and analyze large-scale datasets to identify trends, connect operational action to financial impact, and surface key insights for improving patient outcomes and engagement • Communicate analytical insights clearly across various levels of the organization, from regional leadership to C-suite level executives • Own reporting to support workstreams • Co-produce reporting structures with business owners that display the highest impact metrics that are most actionable and accessible for end users • Maintain high-visibility tools and dashboard to enable field and central leaders to better understand programmatic KPI performance • Collaborate with IT to lead troubleshooting for major technology systems, including CRM (Salesforce) and telephony system (CXOne and Five9) • Support leadership with implementing new technologies to support agents and supervisors that will improve performance • Manage key sales enablement initiatives • Administer monthly sales incentive program in collaboration with sales leadership, Finance and HR • Administer quarterly team restructuring to optimize performance against major KPIs • Identify ongoing process improvement opportunities to streamline workload and automate standard processes

Job Summary: The Inbound Call Representative supports the Accounts Receivable (AR) team by serving as a primary point of contact for customers with billing-related inquiries. This role is responsible for responding to inbound calls, assisting customers with billing and order hold questions, providing account documentation upon request, processing payments, and ensuring accurate account notation. The Inbound Call Representative works closely with the Cash and Collections teams to support timely issue resolution while delivering a high level of customer service. Responsibilities: - Answer 50-60 inbound customer calls daily related to billing inquiries, invoices, account statements, and order hold questions - Provide clear and accurate explanations regarding customer account balances, invoice details, and payment status - Send invoices and account statements to customers upon request in a timely and professional manner - Process customer payments over the phone in accordance with company policies and compliance standards - Accurately document all customer interactions, payment activity, and account updates in the appropriate systems - Work cross-functionally with Cash Application, Collections, Credit, and other internal teams to resolve customer issues - Assist in identifying and escalating billing discrepancies or account concerns as appropriate - Maintain professionalism and a customer-focused approach in all interactions - Adhere to call handling, documentation, and service level expectations Qualifications: - HS diploma or GED required - Must be able to work Monday - Friday from 10am - 7pm EST - Experience in call center, customer service, billing, accounts receivable, or collections, highly preferred - Experience processing payments over the phone preferred - Prior experience in a healthcare, pharmacy, specialty distribution, or B2B environment is a plus - Strong verbal and written communication skills - Customer-focused mindset with a commitment to delivering high-quality service - Ability to clearly explain billing and account information to customers - Strong attention to detail and accurate documentation skills - Ability to manage multiple tasks in a fast-paced, inbound call environment - Comfortable working cross-functionally with internal teams - Basic proficiency with computer systems and Microsoft office suite If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an hourly rate of 17.75 - 26 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

It takes great medical minds to create powerful solutions that solve some of healthcare’s most complex challenges. Join us and put your expertise to work in ways you never imagined possible. We know you’ve honed your career in a fast-moving medical environment. While Gainwell operates with a sense of urgency, you’ll have the opportunity to work more flexible hours. And working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work-life balance, continuous learning, and career development. Summary As a Call Center Representative – Healthcare at Gainwell, you will support members by delivering high-quality customer service in a fast-paced, high-volume environment. You will handle inbound calls, resolve inquiries, and ensure accurate documentation while helping improve access to critical healthcare services. This role is ideal for individuals who thrive in structured environments, enjoy helping others, and can manage multiple tasks efficiently. Your role in our mission - Handle high-volume inbound calls from members, providers, and stakeholders - Resolve inquiries related to healthcare services, eligibility, and claims, escalating complex cases as needed - Accurately document interactions in systems while maintaining quality and compliance standards - Meet or exceed performance metrics, including call quality, productivity, and attendance - Collaborate with team members and leadership to improve processes and enhance the customer experience What we're looking for - 2+ years of call center or customer service experience, preferably in a high-volume environment - Experience supporting Medicaid, healthcare, or claims-related inquiries - Strong verbal and written communication skills with a focus on professionalism and empathy - Ability to multitask, navigate multiple systems, and document while on live calls - Basic proficiency with Microsoft Office and computer systems What you should expect in this role - 100% work from home (remote) position (must reside in Idaho) - Scheduled 8-hour shifts between 7:00 AM – 7:00 PM MST, Monday–Friday - High-volume call environment requiring extended periods on the phone - Full-time (40 hours/week) with structured training and onboarding - Video camera required during interviews and initial training - Minimum internet requirement: 24 Mbps download / 8 Mbps upload #LI-REMOTE #LI-JT1 The pay range for this position is $28,500.00 - $40,700.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.