MCI

• Serve as the primary on-camera talent and brand anchor, delivering professional, confident, and engaging presentations in short-to-medium form videos (15 seconds to 5 minutes). • Host explainer videos, industry commentary, executive interviews, product/service demos, thought leadership pieces, and promotional content. • Maintain a consistent, trustworthy on-screen presence that reflects the company’s professional image. • Research and brainstorm compelling content ideas aligned with company goals, marketing campaigns, product launches, and industry trends in tech and business services. • Develop content calendars and series concepts tailored for social media and paid advertising performance. • Collaborate with marketing, sales, product, and leadership teams to identify key messages and storytelling opportunities. • Write clear, concise, and engaging scripts optimized for video delivery and audience retention. • Conduct background research, gather facts, prepare talking points, and develop interview questions when featuring internal experts or clients. • Plan shoots, including shot lists, locations, props, and visual elements. • Produce high-quality short-to-medium form videos from concept to final delivery. • Shoot, direct, and self-host video content (solo or with crew support). • Oversee or perform lighting, audio, framing, and on-location filming as needed. • Edit videos using tools like Adobe Premiere, Final Cut, CapCut, or similar — including cuts, graphics, text overlays, music, sound design, and basic motion graphics. • Optimize videos for different platforms (aspect ratios, captions, hooks, CTAs, etc.). • Create digital, post, and video assets specifically designed for paid social campaigns (Meta, LinkedIn Ads, YouTube, etc.), ensuring strong hooks, clear messaging, and high conversion potential. • Adapt and repurpose longer content into platform-specific short-form versions. • Incorporate SEO best practices, trending audio, captions, and hashtags for organic reach. • Monitor content performance metrics (views, engagement, click-through rates, conversions) across platforms. • Analyze audience feedback and data to refine future content and improve results. • Act as a professional spokesperson and ambassador for the company and/or Founder/CEO in all content. • Ensure all videos maintain brand voice, tone, visual standards, and messaging guidelines.

• Serve as the primary on-camera talent and brand anchor, delivering professional, confident, and engaging presentations in short-to-medium form videos (15 seconds to 5 minutes). • Host explainer videos, industry commentary, executive interviews, product/service demos, thought leadership pieces, and promotional content. • Maintain a consistent, trustworthy on-screen presence that reflects the company’s professional image. • Research and brainstorm compelling content ideas aligned with company goals, marketing campaigns, product launches, and industry trends in tech and business services. • Develop content calendars and series concepts tailored for social media and paid advertising performance. • Collaborate with marketing, sales, product, and leadership teams to identify key messages and storytelling opportunities. • Write clear, concise, and engaging scripts optimized for video delivery and audience retention. • Conduct background research, gather facts, prepare talking points, and develop interview questions when featuring internal experts or clients. • Produce high-quality short-to-medium form videos from concept to final delivery. • Shoot, direct, and self-host video content (solo or with crew support). • Edit videos using tools like Adobe Premiere, Final Cut, CapCut, or similar — including cuts, graphics, text overlays, music, sound design, and basic motion graphics. • Create digital, post, and video assets specifically designed for paid social campaigns (Meta, LinkedIn Ads, YouTube, etc.), ensuring strong hooks, clear messaging, and high conversion potential. • Monitor content performance metrics (views, engagement, click-through rates, conversions) across platforms.

• Make outbound calls to prospective customers and follow up on leads. • Present and sell company products and services to new and existing customers. • Achieve daily, weekly, and monthly sales targets. • Maintain a high level of product knowledge to effectively address customer needs. • Record all sales activities and customer interactions in the CRM system. • Provide feedback to management on customer trends and market conditions.

• Answer inbound calls and respond to customer inquiries in a professional manner. • Resolve customer issues efficiently while maintaining a positive attitude. • Document all interactions accurately in the CRM system. • Follow communication scripts and standard operating procedures. • Escalate complex issues to the appropriate department when necessary. • Meet or exceed performance metrics including call quality, response time, and customer satisfaction.

• Handle inbound and outbound contacts in a courteous, timely, and professional manner • Ensure first call resolution through problem solving and effective call handling • Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed • Accurately document and process customer claims in appropriate systems • Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures • Comply with requirements surrounding confidential information and personal information • Escalate customer issues to the appropriate staff and managerial for resolution as needed • Attend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes • Adhere to all attendance and work schedule requirements

• Provide exceptional customer support to French-speaking customers via phone, email, and chat. • Handle customer inquiries, complaints, and requests in a professional and timely manner. • Accurately capture and update customer information in internal systems and CRM platforms. • Troubleshoot and resolve customer issues while maintaining high service standards.