Job Closed
This listing is no longer active.
Be the best and make each person's life better.
Remote Pharmacy Customer Service Representative
Location
United States
Posted
78 days ago
Salary
$14 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Remote Pharmacy Customer Service Representative
Qualfon
Role Description Qualfon company is hiring immediately for customer service professionals to work from home (100% remote) fielding inbound calls from our customers, pharmacies, and doctor offices regarding patient pharmacy benefits. Our Customer Service Representatives will have virtual paid training from their home in Kentucky. - Must live in the State of Kentucky - Hourly pay rate - $14/hr - Answer incoming calls and assist customers, pharmacies, and doctor offices. - Research information in databases to resolve customer service issues. - Maintain composure in escalated situations. - Operate accurately and efficiently in a fast-paced environment. - Handle multiple responsibilities at one time. - 100% attendance during training. Qualifications - At least 1 year of Call Center experience preferred. - At least 1 year of work at home experience required. - Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance. - Excellent verbal, written, and listening skills. - Professional and articulate voice. - Ability to multi-task in several computer applications at once while holding a conversation with a customer. - Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude. - Computer savvy and can resolve minor technical issues with minimal assistance. - Basic math skills required. - Ability to problem solve. - At least 18 years of age or older. - High School Diploma or GED. Requirements - Desktop or laptop (Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook, and Android systems are NOT permitted). - Operating system – Windows 11. - Webcam-Video available. - The computer must have at least a minimum of 8GB of RAM, 16GB RAM preferred. - CPU must be a 9th generation or later Intel processor or AMD Zen3 or later processor. - Minimum of 128GB storage available. - High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Hot Spot. - Wired provider- No mobile broadband connections allowed. - Upload speed of 25 Mbps; Download speed of 50 Mbps. - The Internet service provider (ISP) must be highly stable with 1% or less packet loss. - Latency under 100ms. - USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech are recommended); 3.5 mm headsets and gaming style headsets are not approved. - Must have available cell phone or tablet with minimum system requirements of Android 8.0 and later or iOS14 or later and must install the Microsoft Authenticator (MFA) Application required by Qualfon IT. Benefits - Further your education and earn a college degree through our Qualfon University program. - Free access to personal and professional support through the Qualfon care coaches program. - Medical, dental benefits, vision and life & accident insurance for full-time employees. - Competitive wages. - Opportunities to earn additional income through incentives. - Paid time off. - Paid Training. - Employee discounts.
Job Requirements
- At least 1 year of Call Center experience preferred.
- At least 1 year of work at home experience required.
- Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance.
- Excellent verbal, written, and listening skills.
- Professional and articulate voice.
- Ability to multi-task in several computer applications at once while holding a conversation with a customer.
- Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude.
- Computer savvy and can resolve minor technical issues with minimal assistance.
- Basic math skills required.
- Ability to problem solve.
- At least 18 years of age or older.
- High School Diploma or GED.
- Desktop or laptop (Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook, and Android systems are NOT permitted).
- Operating system – Windows 11.
- Webcam-Video available.
- The computer must have at least a minimum of 8GB of RAM, 16GB RAM preferred.
- CPU must be a 9th generation or later Intel processor or AMD Zen3 or later processor.
- Minimum of 128GB storage available.
- High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Hot Spot.
- Wired provider- No mobile broadband connections allowed.
- Upload speed of 25 Mbps; Download speed of 50 Mbps.
- The Internet service provider (ISP) must be highly stable with 1% or less packet loss.
- Latency under 100ms.
- USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech are recommended); 3.5 mm headsets and gaming style headsets are not approved.
- Must have available cell phone or tablet with minimum system requirements of Android 8.0 and later or iOS14 or later and must install the Microsoft Authenticator (MFA) Application required by Qualfon IT.
Benefits
- Further your education and earn a college degree through our Qualfon University program.
- Free access to personal and professional support through the Qualfon care coaches program.
- Medical, dental benefits, vision and life & accident insurance for full-time employees.
- Competitive wages.
- Opportunities to earn additional income through incentives.
- Paid time off.
- Paid Training.
- Employee discounts.
Related Guides
Related Categories
Related Job Pages
More Customer Support Jobs
• Handling inbound calls from donors • Sharing nonprofit program information in a friendly, confident way • Accurately entering donor and call details • Representing meaningful missions with professionalism • Meeting achievable performance goals that support each organization’s success
Dog Academy Trainer, Support Agent
US Service AnimalsOur mission is to educate and assist people with disabilities through the use of animals.
• Work directly with clients and trainers • Handle diverse responsibilities across multiple platforms • Communicate effectively across phone, chat, and video platforms • Manage professional client and trainer interactions • Maintain strong relationships while supporting our training programs
Customer Service Agent, German, English
SIXTSIXT is a leading international provider of high-quality mobility services.
• Act as the first point of contact for German customers, providing support for all inquiries before, during, and after the booking. • Support customers via phone and e-mail communication. • Engage customers with expert knowledge of products and services. • Increase customer satisfaction and loyalty through friendly and professional service. • Collaborate as a team player and handle administrative tasks within the team.
Customer Service Representative
Avery DennisonWe are a global materials science and digital identification solutions company.
• Compile an order in-take report and submit to the CSR Manager on a daily basis • Promote and sell the slow moving and warehouse 32 stock to customers while contributing to team effort by accomplishing related results as required. • Liaise with the operations and dispatch staff to ensure that customer requirements are met • Resolve product/service queries by clarifying customer complaints and logging on salesforce.com on a daily basis • Update customer price lists when price changes occur • Ensure that internal staff have all the relevant information so that invoicing can be done timeously • Manage incoming calls and ensure that all customer demands are met • Direct customer queries to the relevant party • Check the inventory on hand on a daily basis based on customer forecast • Conduct an MDI (Managing Daily Initiative) on a weekly basis with the dispatch, production, receiving and sales staff to address problem areas within each department • Recommend potential products and services to customers • Maintaining a positive, empathetic and professional attitude toward customers at all times • Responding promptly to customer inquiries • Load customer orders on the MFGpro system to create a sales order • Create a job card based on the sales order • Ensure that all orders are accurately created and timeously distributed to the production department • Request a time frame from the Production Supervisor regarding urgent orders • Communicate the time frame to the Dispatch Supervisor to ensure that delivery occurs within the allocated deadlines • Liaise with the Finance department regarding customers that are on hold • Send correspondence to the Finance Department regarding customers accounts that are suspended • Provide customers feedback in terms of urgent orders as well as materials that are out of stock • Participate and assist with stock take as required
