• Compile an order in-take report and submit to the CSR Manager on a daily basis • Promote and sell the slow moving and warehouse 32 stock to customers while contributing to team effort by accomplishing related results as required. • Liaise with the operations and dispatch staff to ensure that customer requirements are met • Resolve product/service queries by clarifying customer complaints and logging on salesforce.com on a daily basis • Update customer price lists when price changes occur • Ensure that internal staff have all the relevant information so that invoicing can be done timeously • Manage incoming calls and ensure that all customer demands are met • Direct customer queries to the relevant party • Check the inventory on hand on a daily basis based on customer forecast • Conduct an MDI (Managing Daily Initiative) on a weekly basis with the dispatch, production, receiving and sales staff to address problem areas within each department • Recommend potential products and services to customers • Maintaining a positive, empathetic and professional attitude toward customers at all times • Responding promptly to customer inquiries • Load customer orders on the MFGpro system to create a sales order • Create a job card based on the sales order • Ensure that all orders are accurately created and timeously distributed to the production department • Request a time frame from the Production Supervisor regarding urgent orders • Communicate the time frame to the Dispatch Supervisor to ensure that delivery occurs within the allocated deadlines • Liaise with the Finance department regarding customers that are on hold • Send correspondence to the Finance Department regarding customers accounts that are suspended • Provide customers feedback in terms of urgent orders as well as materials that are out of stock • Participate and assist with stock take as required