Job Description About CareScout Join us on a mission to simplify and dignify the aging experience. We are the children, siblings, neighbors, and friends of those navigating the fragmented and confusing system of long-term care. Our team is ferociously curious and relentless in our pursuit of a better system – and we are deeply committed to a sense of belonging for all, in all phases of life. We’re creating a new experience for care seekers and their families, bringing together long-term care options, non-healthcare resources, education, and human support into one place. We work hard, we have fun, we care about each other, and we share the mission. If this sounds like a place where you could thrive, join us! CareScout is a wholly owned subsidiary of Genworth Financial, Inc, a Fortune 500 provider of products, services and solutions that help families address the financial challenges of aging. POSITION TITLE CareScout Connection Representative POSITION LOCATION Remote U.S. YOUR ROLE Are you interested in a career helping people? Do you enjoy working in an environment where you’re able to manage multiple tasks and having your days fly by? What if you could have all that AND help people access high quality, affordable long-term care solutions? CareScout’ s mission is to help families navigate long term care. As an expert in the CareScout Quality Network, the CareScout Connection Representative plays a crucial role in facilitating connections between care seekers and the providers that best meet their care needs. What you will be doing The CareScout Connection Representative provides several critical functions for the business including: Through person-centric, compassionate conversations, providing support to our customers and their families through each stage of their care journey Identifying appropriate care service providers for our customers and engaging with our Provider Network on pricing, availability and services Actively engaging with customers to ignite interest in CareScout service offerings through inbound calls and outbound call campaigns The successful associate will be resourceful, resilient, energetic, and enthusiastic with a strong desire for excellence in every interaction Handle inbound and outbound calls, at times using scripts, for customers interested in CareScout’s services Through fact finding, active listening and critical thinking skills, quickly and accurately determine how best to handle each call, delivering first call resolution Review, process and route transactions including, but not limited to: web forms, emails, mailings, and chat Document all calls and transaction work clearly and concisely, in addition to handling any follow up work Participate in engagement exercises through outbound calls to share exciting product features of CareScout services Match customer’s care needs with appropriate care options based on the provider’s capability, availability and rates Actively negotiate preferred pricing with long term care providers, as needed Prepare, quality review and send information on care services, providers and other educational material Prevent escalations by tackling issues quickly through proactive conflict resolution Support pilots and implementation of new product and service offerings, including research Understand and strive to meet or exceed call center metrics while providing excellent, consistent customer service Other duties as assigned by the manager that support CareScout business needs, changes, and new initiatives What you bring High integrity with a passion for learning about the long-term care industry Reliable with the ability to work productively as a team and independently Excellent organizational and time management skill Proficient with computer applications such as MS Office, email, and other office procedures Ability to think critically and solve problems quickly, adaptable to new experiences and consistent change Employee Benefits & Well-Being Genworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives. Competitive Compensation & Total Rewards Incentives Comprehensive Healthcare Coverage Multiple 401(k) Savings Plan Options Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!) Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave Disability, Life, and Long Term Care Insurance Tuition Reimbursement,  Student Loan Repayment and Training & Certification Support Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management) Caregiver and Mental Health Support Services

Are you passionate about building relationships and delivering value to ensure customer success? Do you enjoy troubleshooting technical issues and developing solutions to meet customers’ needs? Join our Downstream Chemicals Team Our Downstream Chemicals Team utilizes technology consisting of specialty chemicals, equipment, digital tools and over 100 years of industry knowledge to deliver value to our customers. The Baker Hughes Downstream Chemicals Team leverages our expertise to provide best-in-class technology and support to optimize process, finished fuels and water treatment applications within the refineries where we operate . Partner with the best As a Refinery Account Representative, you will provide a vital service by implementing, monitoring, troubleshooting, and evaluating chemical treatment programs. You will be a crucial team member supporting a large key customer account, responsible for ensuring they have the services and products to operate safely and efficiently. Role responsibilities include, but are not limited to : Safely managing day-to-day operations of refinery process, finished fuels, and water treatment programs to ensure performance and value delivery for our customers Developing trusted relationships with customers and cross-functional teams to promote collaboration Applying account management fundamentals to understand customer needs, requirements Ability to drive a company vehicle as to perform job duties (motor vehicle record checks will be performed to determine eligibility to drive a company vehicle) Residing within a commutable distance to Sunray, TX (1 hour or less) Work in a way that works for you . We recognize that everyone is different , and that the way people want to work and deliver at their best is different for each of us, too. In this role, we can offer the following flexible working patterns: Typical hours will be Monday – Friday, 7 am - 4 pm (must be willing and able to support the business after hours as ) Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. Working for you Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we must push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect: Competitive sales bonus program Company-provided vehicle or vehicle allowance Competitive 401(k) program Company Stock Purchase Program Contemporary work-life balance policies and wellbeing activities Comprehensive private medical care options Safety net of life insurance and disability programs Tailored financial programs Education Assistance Generous Parental Leave Mental Health resources, Virtual Therapy Programs Dependent and Partners Care Pet Insurance Additional elected or voluntary benefits Additional information can be found at https://www.bakerhughesbenefits.com/guide You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans. This position is eligible for our comprehensive and competitive benefits package, which can be found here , and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies. The Baker Hughes internal title for this role is: Services Professional - Field Svc Ops

• Support the Operations team to ensure consistent, high-quality handling of inbound communication across SMS, phone, and email channels. • Perform basic troubleshooting, collecting and documenting key information. • Ensure inquiries are properly documented and resolved. • Perform prompted follow-up contacts to confirm resolution, identify lingering issues, and uphold a consistent customer experience. • Play a key role in maintaining service quality standards and identifying recurring issues.

• Answer phones for clinic system • Schedule and pre-register patients for appointments, outpatient visits, procedures, and other appointments. • Confirm patient information including demographic and insurance information. • Educate patients on procedure preparations, appropriate dress requirements, special instructions. • Prioritize work for optimal reimbursement and to avoid financial risk to both patient and clinic. • Refer self-pay patients to financial counseling. • Coordinate patient encounter utilizing multiple system applications: various scheduling applications, clinical operating systems, eligibility verification systems, medical necessity applications, scanning repository.