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Bilingual Call Center Representative

Call Center RepresentativeCall Center RepresentativeOtherRemoteJuniorTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

Colorado

Posted

123 days ago

Salary

$19 - $24 / hour

Seniority

Junior

High School1 yr expSpanishEnglish

Job Description

Bilingual Call Center Representative

Porch Light Health

• Answer phones for clinic system • Schedule and pre-register patients for appointments, outpatient visits, procedures, and other appointments. • Confirm patient information including demographic and insurance information. • Educate patients on procedure preparations, appropriate dress requirements, special instructions. • Prioritize work for optimal reimbursement and to avoid financial risk to both patient and clinic. • Refer self-pay patients to financial counseling. • Coordinate patient encounter utilizing multiple system applications: various scheduling applications, clinical operating systems, eligibility verification systems, medical necessity applications, scanning repository.

Job Requirements

  • High School diploma or equivalent
  • One (1) year customer service
  • Knowledge of medical terminology, insurance and billing
  • Bilingual in Spanish

Benefits

  • 401(k)
  • Dental insurance
  • Health insurance
  • Vision insurance
  • Paid time off
  • Discretionary bonus

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