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Latchel

Increase Revenue and Elevate Your Resident Experience with Latchel's 24/7 Home Assistant

Operations Associate – Call Center

Call Center RepresentativeCall Center RepresentativeOtherRemoteMid LevelTeam 11-50H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

123 days ago

Salary

0

Seniority

Mid Level

3 yrs expEnglish

Job Description

Operations Associate – Call Center

Latchel

• Support the Operations team to ensure consistent, high-quality handling of inbound communication across SMS, phone, and email channels. • Perform basic troubleshooting, collecting and documenting key information. • Ensure inquiries are properly documented and resolved. • Perform prompted follow-up contacts to confirm resolution, identify lingering issues, and uphold a consistent customer experience. • Play a key role in maintaining service quality standards and identifying recurring issues.

Job Requirements

  • 3+ years of experience in customer service-oriented role (performed via phone, text, webchat, email)
  • English proficiency
  • Spanish speaking is preferred
  • Comfort using support platforms (e.g., Zendesk, Freshdesk, Intercom) and/or CRM tools to manage tickets or cases
  • Previous experience in Property Management industry is strongly preferred
  • Strong previous experience in technical support.
  • Previous experience supporting upset customers in urgent situations

Benefits

  • Computer
  • External monitor (strongly preferred)
  • Noise-canceling headphones
  • Quiet, professional work environment

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