• The Consultant - Customer Success Manager performs client relationship management, value measurement execution, and stakeholder engagement within consulting engagements. • Supports client Value Realization initiatives and delivery teams utilizing customer success methodologies and value measurement techniques to maximize business outcomes. • Analyzes client success patterns, translated business objectives into value realization roadmaps, and championed client outcomes. • Manages account relationships with appropriate client stakeholders, providing regular status updates on value realization progress. • Owns and monitors client success metrics and key performance indicators.

• Customer Engagement: Build and maintain strong, long-lasting relationships with key stakeholders, including executives, across assigned customer accounts. Act as the primary point of contact for strategic customers, addressing their needs and concerns effectively. Serve as a trusted advisor and advocate, providing operational management oversight, best practices, and domain expertise. • Strategic Planning: Develop and implement tailored success plans that align with customer goals and desired business outcomes. Collaborate with customers to understand their business challenges and identify opportunities for growth. • Customer Enablement: Actively participate in the implementation process for new customers, ensuring they are equipped with the tools and knowledge to maximize their use of our products/services. Provide ongoing training and resources to customers, enhancing their product proficiency and satisfaction leading to higher adoption. • Performance Monitoring: Analyze customer usage data and feedback to assess health scores and identify areas for improvement. Regularly review customer performance against success metrics and proactively address any issues. • Renewals & Expansion: Identify and pursue opportunities for upselling and cross-selling additional products/services to existing customers. Log and track these opportunities inside the company-supported CRM. Manage the renewal process, ensuring high retention rates and customer satisfaction. • Collaboration: Work closely with cross-functional teams, including CX, Sales, Product, and Support, to advocate for customer needs and drive product enhancements. Gather, document, and share high-level customer insights to inform product development and marketing strategies.

The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one. If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response). Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st Shift (United States of America) Please review the following job description: Successful and leading title insurance agency is seeking an experienced Post-Closing Coordinator to join our team. Attention to detail, great communication skills (verbal & written) great organizational skills, and ability to multi-task in a fast-paced environment are essential for success in this position. Responsibilities: Review closing documents for accuracy Experience with closing process Sending funding documents to lender for funding authorization. National experience preferred Handle Mailouts and Land Recordings Review documents for recordability and calculate transfer taxes Be well versed in completing transfer tax forms (nationally) Knowledge of State UCC Filings – National Knowledge of national date down endorsements/ NY Constructions Loans Knowledge of Simplifile and CSC E-Recording Platforms Qualifications: The annual base salary for this position is $50,000.00 - $60,000.00. General Description of Available Benefits for Eligible Employees of CRC Group: At CRC Group, we're committed to supporting every aspect of teammates' well-being – physical, emotional, financial, social, and professional. Our best-in-class benefits program is designed to care for the whole you, offering a wide range of coverage and support. Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan. CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace. EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify

Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI. The Darktrace Active AI Security Platform™ delivers a proactive approach to cyber resilience to secure the business across the entire digital estate – from network to cloud to email. Breakthrough innovations from our R&D teams have resulted in over 200 patent applications filed. Darktrace’s platform and services are supported by over 2,400 employees around the world. To learn more, visit http://www.darktrace.com . Job D escription : In the Customer Success Manager role, you will be managing a variety of named accounts across our global customer base as an individual contributor. You will be responsible for driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. Commission will be awarded for increasing Net Revenue Retention (NRR) within your portfolio, by identifying and driving upsells and renewals, based on a quarterly quota. You should have a passion to learn about cybersecurity and AI, while always wanting to deliver the best service to our customers. Please note: This role is hybrid. 3 days in office. Key Duties & Responsibilities As a Customer Success Manager, you will manage a portfolio of 80-100 existing Darktrace customers to maximize their utility from Darktrace deployments and grow their Annual Recurring Revenue (ARR). You will report to the Director of Customer Success and collaborate with Sales, Technical Resources, and Cyber Threat Analysts. Conduct business reviews with client executive leadership and health checks on the deployment to drive satisfaction and desired business outcomes. Present, discuss, and demonstrate Darktrace cyber threat defense solutions to CISOs and information security experts as required. Identify, nurture, and negotiate upsell and cross-sell opportunities by aligning our suite of products to our customers’ evolving use cases and needs. Ensure customers are set up for success and facilitate the renewal at the end of the subscription term. Analyze customer engagement levels to assess risk and execute action plans to progress account health. Manage customer escalations to resolution, leveraging cross-functional teams within the business. Mentor developing Customer Success Managers on the team by sharing best practices and helping ramp up new team members. Build strategic partnerships with Renewal Directors, Sales, Cyber Technology Specialists, and other internal teams to drive alignment and develop tailored solutions for complex accounts. Qualifications & Experience Benefits: 100% medical, dental and vision insurance, plus dependents Paid parental leave Pet insurance Discount Life insurance Commuter benefits 401(k) Employee Assistance Program