• Deliver outstanding customer service experiences by managing and triaging client requests from start to finish • Performing simple WordPress maintenance tasks yourself (updates/changes, plugins, and basic hosting tasks) and coordinating with our development team for more complex tasks projects • Conducting discovery calls and meetings with clients to identify underlying needs and pain points, scoping opportunities as appropriate • Serving as primary liaison between clients and internal development team, translating technical concepts into client-friendly language and vice versa • Identifying opportunities for additional services that could help clients reach their goals • Building client trust through consistent, quality delivery • Act as Project Manager on larger/more complex engagements, coordinating logistics, managing timelines, containing scope, and ensuring successful delivery • Conducting assessments for PageSpeed, ADA Compliance, and Security improvements • Collaborating on account expansion opportunities and client retention strategies • Helping to improve account services team and company-wide processes

Role Description AO Globe Life is expanding its remote team and seeking experienced professionals who want to combine meaningful work with long-term career growth. This opportunity is well suited for individuals with backgrounds in leadership, operations, client service, or management who are looking to apply their professional experience in a flexible, remote environment. In this role, you will connect with individuals and families who have requested information about supplemental benefit programs. You will schedule virtual consultations, guide clients through available options, and provide support throughout the enrollment process while contributing to a collaborative, service-focused team. Whether you are continuing to build your career in a leadership-minded role or transitioning from a management position into a remote environment, this opportunity provides the structure and support to help you succeed. Key Responsibilities - Connect with individuals who have expressed interest in learning about benefit programs - Schedule and conduct virtual consultations with clients via Zoom - Assess client needs and provide guidance on available supplemental benefit options - Support clients throughout the enrollment process and provide follow-up assistance - Maintain accurate digital documentation and client records - Participate in weekly training sessions, development programs, and team collaboration - Contribute insights and best practices to support overall team performance Qualifications - Have experience in management, client service, operations, consulting, or leadership roles - Communicate confidently in virtual environments - Are highly organized and self-motivated when working remotely - Enjoy helping others while contributing to team success - Are comfortable using digital platforms such as Zoom and CRM tools Requirements - Must be legally authorized to work in the United States - Reliable internet connection - Windows-based laptop or desktop computer with a functioning webcam Benefits - 100% remote work environment — work from anywhere in the United States - Flexible scheduling - Warm leads provided — no cold calling or prospecting - Weekly pay via direct deposit - Full training and licensing support - Monthly and quarterly performance bonuses - Leadership development opportunities and advancement pathways - A collaborative and service-oriented team culture Company Description For more than 70 years, AO Globe Life has partnered with labor unions, credit unions, and veteran organizations to provide supplemental life and health benefits to working families across the United States. Our remote-first organization focuses on service, leadership development, and meaningful career opportunities for professionals nationwide. Apply Today If you are an experienced professional looking for a flexible remote career where you can apply your leadership mindset while helping families access important benefits, we encourage you to apply and learn more about joining our team.

• Proactively engage clients to support and drive adoption and usage of specific products and features within the Phreesia solution, ensuring maximum business benefits for the client • Partner with client executives and key business leaders • Collaborate with Phreesia teams, including Business Development, Support, Product Management, Client Services and Sales to address customer issues • Act as the Subject Matter Expert and product Super User for the existing client base, implement new add on features and products • Ensure overall satisfaction and engagement for Phreesia's clients • Proactively address client risks based on product usage trends and key performance indicators

• Proactively engage clients to support and drive adoption and usage of specific products and features within the Phreesia solution, ensuring maximum business benefits for the client • Partner with client executives and key business leaders • Collaborate with Phreesia teams, including Business Development, Support, Product Management, Client Services and Sales to address customer issues • Act as the Subject Matter Expert and product Super User for the existing client base, implement new add on features and products • Ensure overall satisfaction and engagement for Phreesia's clients • Proactively address client risks based on product usage trends and key performance indicators