Role Description En tant que CSM freelance, vous prenez en charge un portefeuille de 5 à 10 entreprises clientes (100 à 200 dossiers en parallèle) et pilotez l’ensemble du suivi opérationnel de leurs dossiers de financement, sur l’ensemble de nos produits (MPR Ampleur, MPR monogeste, CEE). Vous êtes le point de contact privilégié de vos clients et garantissez la qualité de leur expérience : - Visibilité sur l’avancement des dossiers - Confiance dans les délais - Résolution rapide des blocages - Satisfaction durable Ce poste s’inscrit dans un contexte de transformation interne où les frontières entre les équipes Ops et CSM évoluent progressivement. La mission conservera au départ une dimension opérationnelle, mais elle est destinée à s’orienter de plus en plus vers la gestion de la relation client et le pilotage de comptes. Nous recherchons quelqu’un à l’aise avec un rôle évolutif, capable d’accompagner cette transition tout en contribuant à structurer un périmètre CSM en pleine montée en puissance, dans un environnement où les missions se redéfinissent et gagnent en maturité. Qualifications - Expérience en gestion de comptes B2B - Capacité à instaurer une relation de confiance avec les clients - Compréhension des enjeux business des clients (trésorerie, planning de chantier, besoins de financement) Requirements - Assurer le bon avancement des dossiers en cours - Identifier les points de blocage et gérer les situations sensibles - Intervenir directement sur les dossiers les plus critiques ou complexes - Piloter la progression des dossiers de la création au décaissement - Travailler en étroite collaboration avec les équipes opérationnelles - Prioriser les actions internes selon les enjeux clients - Garantir l’exécution fluide des tâches nécessaires au paiement Benefits - Suivi des indicateurs de satisfaction (CSAT) - Amélioration continue de la qualité de service - Réduction du risque de churn - Remontées structurées aux équipes Produit et Opérations pour améliorer outils et processus

• Customer Acquisition & Onboarding: Partner with the sales team to support pre-sale discovery, messaging, and success planning • Help districts understand the value of Core and Gale solutions and how they align with their instructional goals • Lead onboarding and implementation, ensuring a smooth transition and early success • Strategic Account Management: Serve as the quarterback for each adoption—coordinating internal teams and district stakeholders • Build strong relationships with district leaders and align product use with their strategic priorities • Monitor usage data and feedback to drive engagement and identify opportunities for growth • Retention & Expansion: Strategically drive renewals and seat expansion by demonstrating value and aligning with district goals • Identify and act on opportunities to increase adoption footprint within districts

Role Description AO Globe Life is expanding its remote team and seeking motivated professionals who want to build a career that offers both purpose and long-term growth. Whether you are entering the workforce or exploring a new career path, this opportunity provides the flexibility and support to succeed in a remote, mission-driven environment. - Connect with individuals who have expressed interest in learning about benefit programs - Schedule and conduct virtual consultations with clients via Zoom - Identify client needs and provide guidance on available benefit options - Assist clients through the enrollment process with professionalism and care - Maintain accurate digital records and documentation - Participate in weekly training sessions and team development calls - Collaborate with teammates to share best practices and support team success Qualifications - Strong communicators who are confident speaking with clients virtually - Goal-oriented and self-motivated professionals - Individuals who enjoy helping others and solving problems - Candidates comfortable using Zoom and other digital tools - Professionals legally authorized to work in the United States with access to a Windows-based laptop or desktop computer and reliable internet Benefits - Fully remote role — work from anywhere within the United States - Flexible scheduling - Warm leads provided — no cold calling or prospecting - Weekly pay via direct deposit - Full training and licensing support - Health insurance premium reimbursement - Monthly and quarterly performance bonuses - Opportunities for advancement into leadership roles - A supportive, team-focused culture that encourages growth Company Description AO Globe Life partners with unions, credit unions, and veteran organizations to provide supplemental benefits to working families across the United States. With more than 70 years of service, the organization continues to grow through a commitment to service, integrity, and meaningful remote career opportunities. Ready to Apply? If you’re ready to start a career that offers flexibility, support, and real growth potential, apply today to learn more about joining our remote team.

• Own a portfolio of enterprise customers across the US market • Lead onboarding coordination and ensure seamless transition from Sales to Customer Success • Develop and execute customer success plans aligned to client objectives and KPIs • Conduct regular business reviews (QBRs / EBRs) with executive stakeholders • Monitor health metrics, adoption trends, and usage data to proactively mitigate risk • Drive product adoption across traveler populations, travel managers, and administrators • Identify opportunities to optimize workflows, automation, AI capabilities, and integrations • Ensure customers realize time-to-value and ROI aligned to contractual objectives • Support change management initiatives during rollouts and program expansions • Promote best practices across booking, servicing, expense integration, and reporting • Drive renewal strategy in partnership with Account Executives • Identify and develop expansion opportunities including additional modules, markets, or services • Protect ARR through proactive engagement and executive alignment • Manage commercial risk signals and coordinate mitigation strategies internally • Partner with Sales to support upsell and cross-sell opportunities • Provide structured customer feedback to Product to influence roadmap priorities • Coordinate with Support and Professional Services to ensure timely issue resolution • Collaborate with TMC partners to ensure operational alignment • Act as customer advocate internally within Amadeus • Maintain deep understanding of the North American managed travel ecosystem • Stay current on corporate travel trends, compliance considerations, AI innovation, and distribution evolution • Represent Cytric at industry events and customer forums as needed