Viventium Software

Role Description The Client Success Manager will focus on proactive outreach and engagement with Viventium clients to understand the outcomes they seek and develop a plan to deliver by working with Development, Sales, Account Management, and Client Services. The successful Client Success Manager will establish relationships with assigned clients, partner with them in delivering value (outcomes), increase renewals, and reduce attrition due to increased satisfaction with Viventium. Essential Duties and Responsibilities - Engage and inform key end users of Viventium solutions - Coordinate and conduct business reviews and executive business reviews based on segmentation targets - Proactively establish productive and professional relationships with key personnel in assigned client accounts with recurring checkpoints and reviews - Monitor assigned client renewal dates and proactively establish intent to renew and mitigate churn - Coordinate the involvement of company personnel, including support, development, professional services, sales, and leadership resources, to identify and deliver the client’s desired outcomes - Proactively establish a strategic client success planning process that develops mutual performance objectives, financial targets, and long-term critical milestones - Proactively assess, clarify, and validate client needs continuously - Facilitate resolution to unresolved client issues - Maintain and manage the overall health of assigned clients and address clients at risk based on established health indicator criteria - Based on successful planning and engagement, generate qualified upsell opportunities for the Account Management team - Identify, manage, and maintain the current phase of assigned clients relative to the established client lifecycle - Work with assigned clients to enhance adoption, manage risk, proactively mitigate risk, and achieve client outcomes - Ability to demonstrate and convey, at a high level, key functionality within assigned core platform/solution - Conduct health checks/optimizations to identify areas of the application that, if leveraged, support the client's business goals and outcomes - Travel 20%-25% as required by client segment/need Qualifications - 2+ years experience in engaging clients, identifying issues/opportunities, and resolving issues - Excellent verbal and written communication skills - Strong listening skills and presentation skills - Ability to build strong rapport and establish trust and credibility through a consultative, proactive, and attentive approach - A self-starter who can effectively work within a strong team culture - Time management skills - able to manage multiple priorities effectively - “Demo level”/high-level product knowledge and familiarity - A problem-solving aptitude - Proven and successful client rapport - C-level and end-user relationship management skills and experience Preferred Qualifications - Experience in payroll and/or HCM industry - Experience in the Homecare, Hospice, Private Duty, Skilled Nursing, LPC, or Senior Living

Position Purpose Viventium is looking to hire a Lead HR Business Partner to join our People team. You’ll play a critical role in shaping how our people strategy fuels business performance – partnering with leaders across all departments to strengthen leadership, scale capabilities, and evolve the employee experience. This role is designed for someone who thrives in a high-growth, high-tech environment, flexing between strategy and execution – from advising senior leaders on organizational design to rolling up your sleeves to drive day-to-day talent programs forward. You’re comfortable with ambiguity and are able to navigate complex challenges with curiosity, agility, data, and influence, enabling leaders make sound, people-centered decisions that drive impact. If you are energized by working independently when needed and within a team, can work well remotely and build strong connections internally, we’d love to hear from you. This role will support our global workforce. Key Objectives - Strategic Business Partner - Serve as a thought partner to leaders and managers, helping translate business goals into actionable people strategies. Use data and insights to influence org design, workforce planning and manager effectiveness. - Coach & Advisor - Build leadership capabilities by providing thoughtful coaching to managers. Guide teams through performance, change, and growth with clarity and empathy. - Talent & Organizational Planning - Lead or support cyclical and ad hoc People programs (such as performance, compensation, promotion, engagement, and career development) to ensure alignment with company goals, internal equity, and consistent talent outcomes across teams. - Org Health & Leadership Insight - Partner with leaders to assess organizational effectiveness, leadership capability, and team dynamics. Identify opportunities to strengthen alignment, decision velocity, and engagement. - Cross-Functional Collaboration - Partner closely with peers within the People team to ensure cohesive program delivery and a seamless employee experience. - Compensation & Career Pathing Partnership - Apply strong fluency in compensation philosophy, leveling, and internal equity to advise leaders on pay decisions, promotion readiness, and calibration. Partner with managers to build clear career pathways and enable high-quality growth conversations—ensuring outcomes are consistent, fair, and aligned with business needs. - Future-Forward HR Practice - Experiment with ways to embed technology and AI into everyday HRBP work - using tools, data, and systems thinking to simplify processes and enhance decision making. Essential Duties and Responsibilities The essential functions include, but are not limited to the following: - A strategic doer – equally comfortable shaping strategy with leaders and executing tactically in the details. - A connector –you build credibility and trust across levels both within and outside of People, from individual contributors to senior leadership that are centered around advancing a top-notch employee experience. - A curious learner – you champion excellence and continuous improvements that seek simplicity; you ask bold questions, explore new approaches, and see ambiguity as an opportunity. - A data-informed thinker – you leverage analytics, trends, and storytelling to influence and guide action. - A tech- and AI-curious HR champion – excited by the future of work and ready to integrate modern tools and mindsets into HR practice. Minimum Qualifications - A minimum of 7+ years in an HR Business Partner role - Proven ability to influence, challenge, and coach senior leaders and managers with business insight and empathy - Experience navigating organizational change, workforce planning, and employee relations with sound judgment - Skilled in translating people data into actionable insights and strategic recommendations - Exceptional communicator-clear, concise, and persuasive - Comfortable operating in a global, remote and fast-evolving environment

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Viventium is looking to hire a Lead HR Business Partner to join our People team. You’ll play a critical role in shaping how our people strategy fuels business performance – partnering with leaders across all departments to strengthen leadership, scale capabilities, and evolve the employee experience. This role is designed for someone who thrives in a high-growth, high-tech environment, flexing between strategy and execution – from advising senior leaders on organizational design to rolling up your sleeves to drive day-to-day talent programs forward. You’re comfortable with ambiguity and are able to navigate complex challenges with curiosity, agility, data, and influence, enabling leaders to make sound, people-centered decisions that drive impact. If you are energized by working independently when needed and within a team, can work well remotely and build strong connections internally, we’d love to hear from you. This role will support our global workforce. Key Objectives - Strategic Business Partner: Serve as a thought partner to leaders and managers, helping translate business goals into actionable people strategies. Use data and insights to influence org design, workforce planning, and manager effectiveness. - Coach & Advisor: Build leadership capabilities by providing thoughtful coaching to managers. Guide teams through performance, change, and growth with clarity and empathy. - Talent & Organizational Planning: Lead or support cyclical and ad hoc People programs (such as performance, compensation, promotion, engagement, and career development) to ensure alignment with company goals, internal equity, and consistent talent outcomes across teams. - Org Health & Leadership Insight: Partner with leaders to assess organizational effectiveness, leadership capability, and team dynamics. Identify opportunities to strengthen alignment, decision velocity, and engagement. - Cross-Functional Collaboration: Partner closely with peers within the People team to ensure cohesive program delivery and a seamless employee experience. - Compensation & Career Pathing Partnership: Apply strong fluency in compensation philosophy, leveling, and internal equity to advise leaders on pay decisions, promotion readiness, and calibration. Partner with managers to build clear career pathways and enable high-quality growth conversations—ensuring outcomes are consistent, fair, and aligned with business needs. - Future-Forward HR Practice: Experiment with ways to embed technology and AI into everyday HRBP work - using tools, data, and systems thinking to simplify processes and enhance decision making. Essential Duties and Responsibilities - A strategic doer – equally comfortable shaping strategy with leaders and executing tactically in the details. - A connector – you build credibility and trust across levels both within and outside of People, from individual contributors to senior leadership that are centered around advancing a top-notch employee experience. - A curious learner – you champion excellence and continuous improvements that seek simplicity; you ask bold questions, explore new approaches, and see ambiguity as an opportunity. - A data-informed thinker – you leverage analytics, trends, and storytelling to influence and guide action. - A tech- and AI-curious HR champion – excited by the future of work and ready to integrate modern tools and mindsets into HR practice. Qualifications - A minimum of 7+ years in an HR Business Partner role - Proven ability to influence, challenge, and coach senior leaders and managers with business insight and empathy - Experience navigating organizational change, workforce planning, and employee relations with sound judgment - Skilled in translating people data into actionable insights and strategic recommendations - Exceptional communicator – clear, concise, and persuasive - Comfortable operating in a global, remote, and fast-evolving environment Preferred Qualifications - The opportunity to work in a highly visible role at the center of our Company - The chance to have a significant impact on Viventium employees as well as the People Team - An influential role at the intersection of people, performance, and growth - Exposure to innovative people initiatives and cross-functional projects that expand your growth

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description An exciting and unique opportunity to join a high growth organization with immense career potential. The primary function of this position is to act as our implementation "warrior" where you will be the initial point of contact and Viventium brand ambassador to new clients, promoting our vision and core values, executing them by becoming acquainted with client’s payroll contacts, data and practices, resulting in successfully converting them to our cloud-based HCM software in an accurate and timely manner ensuring a seamless transition to Client Services. The duties of this job require a high degree of specialized expertise and skill in maintaining established standards of quality and accuracy. Drive, determination, and a self-disciplined approach to achieving results that meet these established criteria are necessary for successful job performance. While the pace of the work is faster than average, quality is never compromised. The focus of communication and organizational relationships is based on technical expertise. The work requires specialized technical problem solving and ingenuity while working within approved organizational systems and technology, and the demonstration of the values of integrity, quality and caution. New ideas and concepts are also important but will be carefully analyzed and tested before communication and adoption. The position encompasses a span of control and opportunity for someone who engenders trust, demonstrates a sense of urgency and assures consistent achievement of quality standards. The work requires making decisions that support company guidelines authoritatively and quickly. Qualifications - Ability to handle multiple implementations at one time - Average company size exposure: up to 50-250 people - Ability to handle all aspects of implementation: Basic knowledge of PTO, GL, Wage Parity, Time and Attendance, custom reports, taxation, data extraction and manipulation, file uploads - Excellent attention to detail, time management, organization and prioritization skills - Proficiency in Microsoft Office Suite (Outlook, Word, Excel) - Excellent project management skills - Strong sense of ownership and results oriented - Strategic thinker with ability to understand and communicate client requirements and find corresponding solutions - Troubleshooting and problem-solving experience - Ability to handle escalations with minimal to no supervision - Experience managing simultaneous projects with 3rd party vendors Requirements - 1+ year(s) of experience in payroll/HCM - 1+ year(s) of experience in payroll implementation - Experience with HealthCare Industry and Unions Essential Duties and Responsibilities - Manages the collection and review of new client paperwork for proper format and completion to ensure the integrity of the intake process is upheld - Identifies possible errors in new client paperwork, effectively communicates and/or escalates to the appropriate team members (i.e., Clients, Implementation and/or Tax partners) to resolve as needed (i.e., resource coordination) - Conduct/compose launch calls/emails setting proper client expectations - Comprehensive analysis ensuring completion and accuracy of submitted new client data - Utilize payroll knowledge to streamline client experience and ensure compliance with payroll best practices, Tax (Federal, State, Local), FLSA and ACA laws - Schedule and confirm follow-up calls, client training, the first process and check dates - Enter new client information in the system according to documented procedures - Collect, enter and balance previous year-to-date payroll and employee information - Setup all value-add services such as Direct Deposit, Tax Service, PTO, ESS, etc. - Support client training on software ensuring comprehension of applicable features, as needed - Offer client support for first few payrolls ensuring client comfort level with the process - Oversee transition to client service which includes hand-off email/call with client and CSR - Collaborate and support teammates maintaining a positive work relationship - Participate in special projects and department initiatives as requested - Maintains strict confidentiality of sensitive client data - Attend annual Implementation bootcamp in person