• Review client-submitted online applications to assess risk and coverage needs • Advise customers on appropriate property and casualty coverage, limits, and endorsements • Present and explain quotes from multiple carriers clearly and confidently • Guide customers through binding and checkout with accuracy and efficiency • Deliver a polished, customer-centric experience, including for referral and partner-driven clients • Manage a high-volume pipeline in a performance-driven environment • Work closely with internal teams and carrier partners to resolve underwriting or eligibility issues • Maintain accurate documentation and follow-up using CRM and internal tools

Entity: Customers & Products Job Family Group: Business Support Group Job Description: As an ERA Agent at BP Products N.A. Inc., you will play a crucial role in delivering exceptional customer service, managing inquiries, and contributing to the overall efficiency and improvement of our business processes. This position requires a proactive, customer-centric individual who can effectively prioritize workloads and adapt to evolving needs. Responsibilities - Respond to and resolve customer inquiries efficiently and effectively, demonstrating strong communication and conflict management skills. - Apply analytical thinking to identify and address customer needs and process inefficiencies. - Actively participate in business process improvement initiatives, utilizing creativity and innovation to suggest and implement solutions. - Demonstrate strong commercial acumen in all interactions, understanding the business impact of decisions. - Collaborate effectively with team members and other departments, fostering a positive and productive work environment. - Manage workload prioritization effectively to ensure timely and accurate completion of tasks. - Exhibit resilience in challenging situations and maintain a high level of professionalism. - Develop a strong understanding of customer emotions and tailor interactions accordingly. - Contribute to a culture of sustainability awareness and actively consider its implications in daily tasks. Qualifications - Proven experience in a customer service or customer-facing role. - Demonstrated understanding and application of agility core practices. - Excellent analytical thinking and problem-solving abilities. - Strong verbal and written communication skills. - Ability to effectively manage and resolve conflicts. - A creative and innovative approach to challenges and opportunities. - A deeply customer-centric mindset with a focus on delivering positive customer experiences. - Proven ability to prioritize and manage a diverse workload effectively. - High level of self-awareness and emotional intelligence. - Awareness of sustainability principles and their application in a business context. Work schedule Sunday to Thursday from 8:00am to 4:00pm EST Sunday to Thursday from 6:00am to 2:00pm EST Considering Joining bp? At bp, we support our people to learn and grow in a diverse and exciting environment. We believe that our team is strengthened by diversity. bp is committed to encouraging an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, excellent retirement benefits, and more! Travel Requirement No travel is expected with this role Relocation Assistance: This role is not eligible for relocation Remote Type: This position is fully remote Skills: Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer Service, Customer-Support, Customer Value Proposition, Digital Fluency, Resilience, Self-Awareness, Sustainability awareness and action, Understanding Emotions, Workload Prioritization Legal Disclaimer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

• Lead Collectibles Insurance Strategy: Define and execute Tint’s insurance strategy for the collectibles vertical, identifying market opportunities and developing scalable insurance solutions for collectors, dealers, and platforms. • Design and Launch Insurance Programs: Lead the design and launch of insurance programs for the collectibles market, including: • Program structure and architecture • Underwriting guidelines and eligibility criteria (e.g., item type, provenance, storage conditions) • Pricing and risk segmentation strategies • Policy forms, filings, and regulatory compliance • Build Carrier and Capacity Partnerships: Develop and manage strategic relationships with insurance carriers, MGAs, reinsurers, and brokers to secure sustainable capacity and competitive program structures for collectibles risks. • Expand Tint’s Presence in the Collectibles Ecosystem: Build relationships with marketplaces, auction houses, dealers, vault/storage providers, and collector communities to grow Tint’s customer base and develop embedded insurance opportunities. • Monitor Program Performance: Evaluate program performance across underwriting results, claims trends (e.g., theft, damage, fraud), and operational metrics, identifying opportunities to optimize profitability, risk management, and customer value. • Serve as Industry Subject Matter Expert: Act as Tint’s internal and external expert on the collectibles market, monitoring valuation trends, emerging asset classes (e.g., digital collectibles), regulatory considerations, and evolving insurance needs. • Represent Tint in the Market: Engage with carriers, brokers, marketplaces, and industry groups to position Tint as a leader in innovative insurance solutions for the collectibles industry.

• Lead and shape the success of our claims department, focusing on efficiency, cost control, and exceptional service • Manage and motivate claims staff with focus on IN and PA claims teams, ensuring workflow, workload, and service levels are met efficiently • Develop strategies to reduce loss costs and ensure efficient claim processing • Set and measure performance indicators to ensure accountability and team success • Monitor and ensure regulatory compliance and minimize complaints • Oversee, evaluate, and authorize claims, keeping high priority IN and PA PPA cases closely monitored • Coach adjusters handling IN and PA PPA claims to meet or exceed service objectives and regulatory standards • Negotiate claims, achieve favorable outcomes, and minimize expenses • Foster collaboration within the Claims Department, working closely with staff, supervisors, and managers • Identify opportunities to improve processes and ensure operational excellence