Entity: Customers & Products Job Family Group: Business Support Group Job Description: As an ERA Agent at BP Products N.A. Inc., you will play a crucial role in delivering exceptional customer service, managing inquiries, and contributing to the overall efficiency and improvement of our business processes. This position requires a proactive, customer-centric individual who can effectively prioritize workloads and adapt to evolving needs. Responsibilities - Respond to and resolve customer inquiries efficiently and effectively, demonstrating strong communication and conflict management skills. - Apply analytical thinking to identify and address customer needs and process inefficiencies. - Actively participate in business process improvement initiatives, utilizing creativity and innovation to suggest and implement solutions. - Demonstrate strong commercial acumen in all interactions, understanding the business impact of decisions. - Collaborate effectively with team members and other departments, fostering a positive and productive work environment. - Manage workload prioritization effectively to ensure timely and accurate completion of tasks. - Exhibit resilience in challenging situations and maintain a high level of professionalism. - Develop a strong understanding of customer emotions and tailor interactions accordingly. - Contribute to a culture of sustainability awareness and actively consider its implications in daily tasks. Qualifications - Proven experience in a customer service or customer-facing role. - Demonstrated understanding and application of agility core practices. - Excellent analytical thinking and problem-solving abilities. - Strong verbal and written communication skills. - Ability to effectively manage and resolve conflicts. - A creative and innovative approach to challenges and opportunities. - A deeply customer-centric mindset with a focus on delivering positive customer experiences. - Proven ability to prioritize and manage a diverse workload effectively. - High level of self-awareness and emotional intelligence. - Awareness of sustainability principles and their application in a business context. Work schedule Sunday to Thursday from 8:00am to 4:00pm EST Sunday to Thursday from 6:00am to 2:00pm EST Considering Joining bp? At bp, we support our people to learn and grow in a diverse and exciting environment. We believe that our team is strengthened by diversity. bp is committed to encouraging an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, excellent retirement benefits, and more! Travel Requirement No travel is expected with this role Relocation Assistance: This role is not eligible for relocation Remote Type: This position is fully remote Skills: Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer Service, Customer-Support, Customer Value Proposition, Digital Fluency, Resilience, Self-Awareness, Sustainability awareness and action, Understanding Emotions, Workload Prioritization Legal Disclaimer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

• Lead Collectibles Insurance Strategy: Define and execute Tint’s insurance strategy for the collectibles vertical, identifying market opportunities and developing scalable insurance solutions for collectors, dealers, and platforms. • Design and Launch Insurance Programs: Lead the design and launch of insurance programs for the collectibles market, including: • Program structure and architecture • Underwriting guidelines and eligibility criteria (e.g., item type, provenance, storage conditions) • Pricing and risk segmentation strategies • Policy forms, filings, and regulatory compliance • Build Carrier and Capacity Partnerships: Develop and manage strategic relationships with insurance carriers, MGAs, reinsurers, and brokers to secure sustainable capacity and competitive program structures for collectibles risks. • Expand Tint’s Presence in the Collectibles Ecosystem: Build relationships with marketplaces, auction houses, dealers, vault/storage providers, and collector communities to grow Tint’s customer base and develop embedded insurance opportunities. • Monitor Program Performance: Evaluate program performance across underwriting results, claims trends (e.g., theft, damage, fraud), and operational metrics, identifying opportunities to optimize profitability, risk management, and customer value. • Serve as Industry Subject Matter Expert: Act as Tint’s internal and external expert on the collectibles market, monitoring valuation trends, emerging asset classes (e.g., digital collectibles), regulatory considerations, and evolving insurance needs. • Represent Tint in the Market: Engage with carriers, brokers, marketplaces, and industry groups to position Tint as a leader in innovative insurance solutions for the collectibles industry.

• Lead and shape the success of our claims department, focusing on efficiency, cost control, and exceptional service • Manage and motivate claims staff with focus on IN and PA claims teams, ensuring workflow, workload, and service levels are met efficiently • Develop strategies to reduce loss costs and ensure efficient claim processing • Set and measure performance indicators to ensure accountability and team success • Monitor and ensure regulatory compliance and minimize complaints • Oversee, evaluate, and authorize claims, keeping high priority IN and PA PPA cases closely monitored • Coach adjusters handling IN and PA PPA claims to meet or exceed service objectives and regulatory standards • Negotiate claims, achieve favorable outcomes, and minimize expenses • Foster collaboration within the Claims Department, working closely with staff, supervisors, and managers • Identify opportunities to improve processes and ensure operational excellence

About Tint Tint enables SaaS platforms and marketplaces to unlock growth and improve profitability through embedded insurance. We offer plug-and-play and white-labeled integrations, equipping brands we partner with a sophisticated mix of technology infrastructure, services, and deep industry expertise. Embedded insurance can transform insurance from a product bought separately to a feature of brands consumers love and we are on a mission to make that happen. Happy Tint customers include Turo, Deel, uShip, Guesty, Montway, Neighbor, and CitizenShipper, among others. We've raised $30M and are backed by world-class investors such as Y Combinator, QED, Deciens, Nyca, Plug and Play, WIN, Soma Capital, and Pioneer Fund. About the role Tint is seeking a Head of Collectibles Insurance Programs to lead the strategy, development, and growth of insurance solutions serving the collectibles market, including fine art, trading cards, memorabilia, luxury goods, and other high-value assets. This leader will own the design and scaling of insurance programs tailored to collectors, dealers, marketplaces, and custodians. Working closely with insurance carriers, brokers, marketplaces, and internal product and operations teams, you will architect innovative insurance solutions that address the unique risks of ownership, storage, valuation, and transaction of collectibles. The ideal candidate brings deep expertise in specialty insurance (e.g., collectibles, fine art, inland marine, or high-net-worth personal lines), along with experience designing and launching insurance programs in partnership with carriers and distribution partners. This role is highly strategic and requires both insurance domain expertise and the ability to build and scale new market opportunities. What you will do - Lead Collectibles Insurance Strategy: Define and execute Tint’s insurance strategy for the collectibles vertical, identifying market opportunities and developing scalable insurance solutions for collectors, dealers, and platforms. - Design and Launch Insurance Programs: Lead the design and launch of insurance programs for the collectibles market, including: - Program structure and architecture - Underwriting guidelines and eligibility criteria (e.g., item type, provenance, storage conditions) - Pricing and risk segmentation strategies - Policy forms, filings, and regulatory compliance - Build Carrier and Capacity Partnerships: Develop and manage strategic relationships with insurance carriers, MGAs, reinsurers, and brokers to secure sustainable capacity and competitive program structures for collectibles risks. - Expand Tint’s Presence in the Collectibles Ecosystem: Build relationships with marketplaces, auction houses, dealers, vault/storage providers, and collector communities to grow Tint’s customer base and develop embedded insurance opportunities. - Monitor Program Performance: Evaluate program performance across underwriting results, claims trends (e.g., theft, damage, fraud), and operational metrics, identifying opportunities to optimize profitability, risk management, and customer value. - Serve as Industry Subject Matter Expert: Act as Tint’s internal and external expert on the collectibles market, monitoring valuation trends, emerging asset classes (e.g., digital collectibles), regulatory considerations, and evolving insurance needs. - Represent Tint in the Market: Engage with carriers, brokers, marketplaces, and industry groups to position Tint as a leader in innovative insurance solutions for the collectibles industry. You should apply if you have... - Proven experience (5+ years) in specialty insurance such as collectibles, fine art, inland marine, or high-net-worth personal lines. - Proven experience designing or launching insurance programs, including underwriting structures, filings, and carrier partnerships. - Strong understanding of risk characteristics for collectibles, including valuation, authentication/provenance, storage, transit, and fraud/theft risks. - Experience working with insurance carriers, MGAs, brokers, and reinsurers to structure insurance programs. - Ability to work cross-functionally with product, engineering, operations, and sales teams. - Strong analytical and strategic thinking skills with the ability to translate market opportunities into scalable insurance solutions. - Excellent communication and relationship-building skills, with the ability to influence stakeholders across carriers, partners, and internal teams. - Experience operating in fast-paced environments, including startups, MGAs, or program administrators. Preferred Qualifications - Experience working with embedded insurance, program business, or digital insurance platforms. - Familiarity with collectibles ecosystems such as marketplaces, auction houses, dealers, or vault/storage providers. - Experience with valuation models, appraisal processes, or data sources for collectibles pricing and risk assessment. - Professional certifications such as Certified Insurance Counselor (CIC) or Chartered Property Casualty Underwriter (CPCU) is a plus. - Experience building or leading insurance programs serving collectors, dealers, or asset-backed portfolios. What We Value Most in a Candidate - Culture is Key. Our team is remote first. We are a diverse, global team that works well together, even when we aren't in person. We are looking for self-motivated candidates who can stay motivated and focused. But don't worry, we're still social! We work collaboratively even though we are remote and travel to team and company retreats throughout the year. - Focused on Results. We are a fast-moving small team with big goals. We need team players that feel a sense of urgency to drive meaningful results for the business. We have clear company goals and a pathway to significant growth - and this role is integral to that journey. - Customer-first. Put yourself in the shoes of someone trying to buy our solution. We need a person who can empathize with our customers and help create strategies to continually improve the customer experience. - Adaptability. We're still an early-stage start-up, and things change quickly. If you are energized by learning and discovering on-the-go, this will be an excellent fit for you. We are looking for open-minded candidates that adapt well to changing environments as our company grows and scales. Why Tint? Tint isn’t just focused on transforming the entire insurance industry - we have ambitious goals, value merit and open communication, celebrating diversity and unique ideas. At Tint, we support your personal and professional growth by offering the below benefits: - Flexible Working. With team members working across time zones, we are outcome-focused and give our people the flexibility they need to do their best work. To support flexible working, we’ll give you a stipend to get your home office dialed in and we’ll also reimburse you for co-working space memberships. - Flexible Time Off. It's pretty simple: we don't control the days and hours that each of us works, so we're free to manage our time however we want to achieve the goals and deliverables we committed to. We have unlimited vacation time. Use it whenever you need to recharge! - Competitive Compensation. In addition to a competitive salary, you’ll receive equity as part of your offer. We’re all owners - when Tint succeeds, we all succeed! We also help you maximize your money by offering an FSA and a 401(k). - Comprehensive Healthcare. Tint covers 100% of employee (and dependent!) premiums for medical, vision and dental. - Company Retreats to Exciting Locations. We meet in person as a company twice a year to make sure we have time to connect in real life and get to have those conversations that are better done in person. These retreats are a mix of business and fun and we always choose a cool, central-ish location - think Barcelona, Playa del Carmen, Mallorca… Add on a few days of your flexible time off and you’ve *almost* got a free vacation somewhere cool! Location This role is fully remote, however our ideal candidate is located in the US. Please note that at this time Tint is unable to support candidates who require employer visa sponsorship. Pay transparency Compensation for this role is designed to be highly competitive and flexible, reflecting the seniority, scope, and impact of the individual hired. Base salary is expected to fall within a broad range of $100,000–$200,000, with substantial variable compensation tied to performance and business results. For candidates operating at a senior leadership level, total compensation may significantly exceed typical benchmarks. This role offers meaningful upside through performance incentives and equity, and we are open to structuring compensation and responsibilities to match the experience and value a candidate brings. Final compensation will be determined based on experience, leadership scope, impact, and location. Resources - Tint Success Traits - Product Overview and Demo - The Tint Way of Work - Pictures of our January 2023 company retreat in Mexico - Pictures of our January 2024 Retreat in Playa del Carmen - Series A announcement - 2024 Will Reed Top 100 Winner We are committed to building a diverse and inclusive company. We welcome people of different backgrounds, experiences, abilities, and perspectives. We seek to create a culture where everyone can belong because we believe that people do their best work when they can show up daily as their authentic selves. Tint is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Tint considers qualified applicants with criminal histories consistent with federal, state, local, and international law. In our job application procedures, Tint is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. Please let your recruiter know if you need assistance or accommodation due to a disability.