Position Summary The Operations Senior Analyst supports leaders by analyzing data, creating reports, and improving systems and processes. This role helps track performance, audit data, support new hires, and lead process improvement projects. You will work closely with teams across multiple call center sites to support daily operations and business goals. Key Responsibilities - Create and maintain reports to track performance and service levels - Analyze data and provide clear recommendations for improvement - Support leadership with reporting, audits, and special projects - Audit and validate time sheets and operational data - Support new hire onboarding and system setup - Improve processes by identifying gaps and streamlining workflows - Prepare and review operational and financial documents - Monitor production targets and ensure controls are in place - Manage projects and support program implementation - Resolve non‑routine issues escalated from junior team members - Work independently while partnering with senior team members as needed Qualifications - High School Diploma or GED required - 2+ years of analytical, reporting, or technical experience preferred - Experience using Workday, Excel, PowerPoint, and databases required - Strong skills in data analysis, reporting, and systems navigation - Experience creating reports and using data to drive decisions - Prior experience as a Lead, Coach, or Supervisor role preferred - Strong organizational, time management, and attention to detail skills - Ability to manage multiple priorities in a fast‑paced environment - Comfortable working with changing priorities and limited direction - Proven project management and problem‑solving skills - Strong communication and relationship‑building skills If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an hourly rate of 24 - 41 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

The job profile for this position is Business Project Lead Analyst, which is a Band 3 Senior Contributor Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. Position Summary The Business Project Lead Analyst is an individual contributor who supports the Claims organization as a subject matter expert (SME) on enterprise projects and ClaimsXten (CXT) initiatives. This role focuses on improving claim processes, increasing automation, reducing costs, and driving efficiency. The analyst manages day‑to‑day project tasks independently and works closely with business and IT partners to deliver results. Key Responsibilities - Create and test ClaimsXten (CXT) scripts using medical claim systems such as Proclaim, Facets, PMHS, and PPN. - Partner with Quality Engineering (QE) teams to support testing, retesting, and issue resolution. - Document workflows, test results, and system changes clearly and accurately. - Work with business leaders and change teams to support readiness, training, and implementation. - Provide clear project updates, reporting, and post‑implementation monitoring. - Identify opportunities to automate processes, improve service quality, and reduce operating costs. - Support or lead small projects or components of larger initiatives. - Coordinate with business SMEs and IT partners to meet scope, cost, and timeline goals. - Ensure project plans are documented, approved, and executed as designed. Qualifications - High School Diploma or GED required. - 3+ years of experience with one or more of the following medical claim systems (Proclaim, Facets, PMHS, or PPN) required. - Experience creating or testing ClaimsXten (CXT) edits strongly preferred. - Coding or system configuration experience preferred. - Experience supporting project readiness activities such as training, procedures, and implementation. - Ability to work independently in a fast‑changing environment. - Strong skills in documenting business requirements and process changes. - Ability to manage multiple priorities and meet deadlines. - Strong problem‑solving, decision‑making, and communication skills. - Proficient in Microsoft Office, SharePoint, and project tools; advanced Excel skills preferred. - Proven ability to work well with cross‑functional teams and stakeholders at all levels. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 75,700 - 126,100 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Make a difference. Be happy. Grow your career. The Hospital Billing - Senior Analyst provides EHR design, build, testing and advanced troubleshooting services for Nordic’s more complex clients. They bring strong technical and soft skills. They perform most of the day-to-day work for our clients with oversight and assistance from Application Advisors and Senior Application Advisors. They will be responsible for, but not be limited to: Technical - Performing advanced troubleshooting and problem-solving within their application to ensure the integrity, integration, and stability of EHR applications for Nordic’s complex customers - Fulfilling system requests from customers by performing issue analysis within their application, translating needs into detailed requirement specifications, and performing system build and testing - Performing analysis of workflows system setup, and system audits, including participating in system upgrades and testing Project and Issue Management - Exercising moderate judgment and contributing to decisions, under the supervision of Application Advisors, in support of Managed Services customers that could have impacts to patient safety, financial integrity, and regulatory compliance; contributing to decisions regarding what escalation is appropriate - Managing multiple customer assignments with minimal oversight from Application Advisors, including awareness of unique customer build and process, management of open issues in a ticketing system, email communication, and calendar management - Managing multiple complex clients and projects simultaneously with minimal oversight from Application Advisors, including maintaining awareness of unique customer build and process, managing open issues in a ticketing system, and monitoring customer specific email and calendar - Accurately completing up-to-date documentation in relevant ticketing system(s), regarding requests processed and incidents solved while still meeting Service Level Agreements (SLAs) - Following proper change control policies for migrating application build and configurations - Working on projects that may be assigned on an ad hoc basis, and assisting in other internal initiatives as necessary, directed, assigned, or requested Teamwork and Customer Service - Providing outstanding customer service by anticipating and meeting shifting customer needs, and delivering high quality support, and valuing and building relationships with customer IT and operations staff, including customer end-users, operations managers, IT analysts, and IT managers - Participating in communication and change-management of proposed changes, ensuring concerns and input from affected groups are addressed, and system changes are understood and properly used - Contributing to a supportive team culture where everyone is focused on the overall goals of Managed Services; Adapting their own focuses of time and energy, under the guidance of Managers and Application Advisors, to deliver on most-important priorities - Assisting in the onboarding of new team members to customer support team, including orienting to unique client configuration and processes, and introducing employees to customer counterparts Growth and Mentorship - Understanding complex system setup, and able to explain and communicate that setup in ways that are easy to understand for internal staff and day-to-day customer counterparts - Taking on new responsibilities and challenges to continually grow and develop skills to meet the evolving needs of Managed Services and our customers - Seeking opportunities to delegate and explain less complicated tasks to peers and less-experienced team members; guiding and overseeing the completion of delegated tasks Skills And Experience - Bachelor's degree in a related field (relevant education and/or 8+ years’ industry experience). - Epic Certification in Hospital Billing with strong understanding of functionality within that application - 3-5+ year of experience implementing, training, or supporting EHR modules - Must demonstrate and embody Nordic’s maxims - Ability to apply problem solving skills - Excellent communication skills, written and verbal - Proficient with Microsoft Office applications - Strong attention to detail and ability to organize - Must be able to work independently, as well as within a team environment - Prior experience with ticketing systems and change management processes - Strong customer service track record - Knowledge of Information Technology Infrastructure Library (ITIL) processes, previous management and project management experience, and participation in previous systems implementations, preferred Additional Details - Ability to take on-call rotations outside of core business hours, including nights and weekends - Ability to travel up to 10% Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.

Compensation Range: Annual Salary: $62,579.00 - $84,480.00 Position Summary The Technical Business Analyst partners with business leaders and technical teams to design, analyze, and continuously improve processes that advance organizational goals. This role elicits and translates complex business needs into clear functional requirements and technical specifications, leveraging deep knowledge of enterprise systems to support solution design, validation, and full SDLC delivery, including User Acceptance Testing. The incumbent develops detailed process maps to document current and future-state workflows, identify gaps and inefficiencies, and drive thoughtful, practical solutions aligned to business objectives. Serving as a confident facilitator and trusted liaison, the Technical Business Analyst leads meetings and complex conversations with clarity and professionalism, operating comfortably and credibly with stakeholders at all levels. This role exercises strong independent judgment with limited supervision, proactively identifies and communicates risks and impacts, acts as a subject matter expert, and mentors junior analysts to ensure successful, value-driven outcomes. Essential Functions: - Lead and facilitate requirement gathering sessions, workshops, and stakeholder meetings to elicit, clarify, and document business needs. - Translate business requirements into clear Business Requirements Documents (BRDs), Functional Specifications (FSDs), process documentation, and supporting artifacts for technical teams. - Develop comprehensive current- and future-state process maps, including business rules, decision points, and cross-functional workflows; identify gaps, risks, and improvement opportunities. - Partner with business and technical teams to design, evaluate, and validate solutions aligned to operational objectives and system capabilities. - Serve as the primary liaison between stakeholders and IT throughout the full Software Development Life Cycle (SDLC), ensuring shared understanding and alignment. - Own assigned initiatives and deliverables through analysis, design, build, testing, implementation, and post-implementation support. - Develop UAT strategy, prepare test scenarios and cases, coordinate execution with business stakeholders, and ensure traceability to requirements. - Proactively identify, assess, and communicate risks, impacts, and dependencies, exercising sound independent judgment in support of organizational priorities. - Act as a subject matter expert for supported systems and processes; provide guidance and mentorship to junior analysts as needed. - Maintain reliable attendance and perform other duties as assigned. Supervisory Responsibilities: N/A Requirements: Experience & Technical Competencies: - Bachelor's degree preferred in business management, leadership, computer science or related field. - Experience working within a technology-driven organization supporting enterprise systems and cross-functional initiatives. - Working knowledge of higher education operations and systems (e.g., SIS, CRM, ERP, LMS) and the broader student lifecycle preferred. - Demonstrated experience documenting business processes, business rules, and cross-functional workflows. - Proficiency with process mapping and flowcharting tools (e.g., Visio or similar platforms). - Experience producing structured requirements documentation (e.g., BRDs, FSDs) and supporting initiatives through the full Software Development Life Cycle (SDLC). - Working knowledge of SDLC processes, including both Waterfall and Agile methodologies. - Experience working within ticketing and work management systems (e.g., Jira or similar platforms). - Foundational knowledge of SQL and the ability to create and interpret queries to support analysis and validation activities. - Intermediate proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). - Understanding of organizational structures, governance, and operational dynamics within complex environments. Competencies/Technical/Functional Skills: - Ability to facilitate meetings, lead structured conversations, and guide stakeholders toward alignment and shared understanding. - Strong interpersonal and communication skills with the ability to engage diverse constituencies across all organizational levels. - Operates confidently and professionally in ambiguous or high-visibility situations; comfortable influencing without formal authority. - Demonstrates independent judgment, personal accountability, and sound decision-making with limited supervision. - Ability to build collaborative relationships and foster a cooperative team environment while advancing common goals. - Strong critical thinking skills; questions assumptions, identifies root causes, and proposes practical, innovative solutions. - Ability to manage multiple priorities in a fast-paced environment while maintaining focus on measurable outcomes. - Results-oriented mindset with a commitment to organizational mission, strategic objectives, and continuous improvement. Location: Remote, USA Travel: up to 10% travel #LI-Remote Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies. Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family. For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here. National University is committed to maintaining a high-quality workforce representative of the populations we serve. National University employs more than 4,500 faculty and staff and serves over 45,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our student population, including adult learners and working professionals. National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University.