
SierTeK Ltd.
Remote Jobs
SierTeK proudly serves our clients by providing expertise in the Program Management, Information Technology, and Administrative Support domains. Founded in 2007 as a minority and service-disabled veteran-owned company, we serve as prime- and subcontractor for a multitude of Federal Department of Defense contracts. By focusing on continual improvement, our services remain at the forefront of our industry, and we pride ourselves on delivering our services with the highest degree of integrity.
8 Jobs
Statistical and Psychology Research Professional* (26.13)
SierTeK Ltd.SierTeK proudly serves our clients by providing expertise in the Program Management, Information Technology, and Administrative Support domains. Founded in 2007 as a minority and service-disabled veteran-owned company, we serve as prime- and subcontractor for a multitude of Federal Department of Defense contracts. By focusing on continual improvement, our services remain at the forefront of our industry, and we pride ourselves on delivering our services with the highest degree of integrity.
Job DetailsJob Location: SIERTEK LTD - BEAVERCREEK, OH 45431Position Type: Full TimeSierTeK proudly serves our clients by providing expertise in the Program Management, Information Technology, and Administrative Support domains. Founded in 2007 as a minority and service-disabled veteran-owned company, we serve as prime- and subcontractor for a multitude of Federal Department of Defense contracts. By focusing on continual improvement, our services remain at the forefront of our industry, and we pride ourselves on delivering our services with the highest degree of integrity. SierTeK Ltd. is seeking a Statistical and Psychology Research Professional to support an opportunity remotely. Essential Job Functions • Assist in the development and execution of comprehensive study protocols, including hypothesis formulation, methodology design, data collection strategies, and statistical analysis plans, in coordination with USAFSAM/FESP professional staff. • Conduct scientific literature reviews and perform data analyses to support customer leadership; participate in technical discussions with USAFSAM/FESP staff. • Advise USAFSAM/FESP personnel on appropriate statistical methodologies and perform descriptive and inferential statistical analyses of study data. • Ensure the validity and integrity of statistical products and data repositories; maintain data security in accordance with IRB protocols and safeguards. Maintain confidentiality of sensitive data, reports, and findings, and complete all required IRB training and documentation. • Prepare scientific and technical reports to support publications, presentations, and other dissemination efforts in coordination with USAFSAM/FESP and 711 HPW staff. Deliverables will be based on the relevance and availability of research findings. • Provide professional support through travel, as required, for customer consultations, leadership briefings, and conference presentations. Coordinate travel expectations with USAFSAM/FESP personnel and maintain effective, secure communication with all stakeholders. • Manage project data, including acquisition, entry, maintenance, formatting, and storage. Support collection, maintenance, and integration of assessment data into project databases. • Provide project operations support, including assistance with USAFSAM/FESP research activities and data acquisition to meet project objectives. • Coordinate, facilitate, and participate in research team meetings, including leading a recurring weekly meeting to ensure effective communication and progress toward research goals. • Support additional USAFSAM/FESP research efforts, as required, during periods of reduced workload or interruptions in primary research activities. QualificationsMinimum Position Requirements • Master’s degree in Research Psychology, Industrial-Organizational Psychology, or a related field. • Minimum of 5 years of experience in database development, data collection and organization, statistical analysis, research reporting, and development of actionable recommendations to improve human performance. • Minimum of 5 years of experience designing and conducting statistical analyses using software such as JMP, SPSS, R, or equivalent. • Minimum of 5 years of experience developing and delivering research products, including professional presentations, peer-reviewed publications, and/or technical reports. • Minimum of 5 years of experience in administrative management related to study design, methodology, and dissemination of research findings. • Must have a signed Non-Disclosure Agreement (NDA) in place prior to start of performance, with documentation provided to the Government Program Manager. Highly Desired Qualifications • Doctoral degree, or Master’s degree with 7+ years of relevant experience, in Research Psychology, Industrial-Organizational Psychology, or a related field. • Experience conducting human performance or behavioral science research within a Department of Defense environment. • Experience developing and administering validated psychological assessments via mobile or web-based platforms. • Authorship or co-authorship of peer-reviewed journal articles or official USAF/DoD technical reports related to human performance or behavioral science research. • Certification in administering psychological assessments (e.g., NEO, Hogan, EQ-i) and providing individualized feedback. SierTeK is an equal opportunity employer. Employment is decided based on qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, gender identity and sexual orientation. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training. If you need assistance or accommodation due to a disability, you may contact us at 1+833.743.7835.
Content Manager
SierTeK Ltd.SierTeK proudly serves our clients by providing expertise in the Program Management, Information Technology, and Administrative Support domains. Founded in 2007 as a minority and service-disabled veteran-owned company, we serve as prime- and subcontractor for a multitude of Federal Department of Defense contracts. By focusing on continual improvement, our services remain at the forefront of our industry, and we pride ourselves on delivering our services with the highest degree of integrity.
Title: Content Manager Location: Beavercreek United States Job Description: SierTeK proudly serves our clients by providing expertise in the Program Management, Information Technology, and Administrative Support domains. Founded in 2007 as a minority and service-disabled veteran-owned company, we serve as prime- and subcontractor for a multitude of Federal Department of Defense contracts. By focusing on continual improvement, our services remain at the forefront of our industry, and we pride ourselves on delivering our services with the highest degree of integrity. SierTeK Ltd. is seeking a Content Manager to support an opportunity remotely. Essential Job Functions Digital Content Distribution Manage digital content distribution and delivery across both unclassified and classified platforms Manage the full catalog of digital content produced by the MMO ensuring its availability to authorized individuals. Examples include distribution of software, models, datasets, documentation, or briefings through web-based portals Physical Content Distribution Manage physical content distribution and delivery for the subset of products which the MMO chooses to offer through physical media. Examples include distribution of software, models, datasets, or documentation using portable hard drives, discs, or classified courier Content Moderation Moderate content contributed to shared, community platforms by end users and other stakeholders of MMO products and services Tasks include, but are not limited to: Maintaining contribution policies, applying security classification guidance, or implementing records management plans tailored for each platform Content Access and Authorization Manage authorization and access control processes surrounding the use of both unclassified and classified platforms Tasks include, but are not limited to: Processing system authorization paperwork, resolving access request tickets, and granting appropriate user permissions. Content Concierge Act as the primary concierge for user and stakeholder requests for information about MMO products and services Improve the discoverability and accessibility of information in the process of serving these inquiries and requests Minimum Position Requirements - Bachelor's Degree in Communications, Information Management, Library Science, Computer Science, or a related discipline - 5+ years of experience SierTeK is an equal opportunity employer. Employment is decided based on qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, gender identity and sexual orientation. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.
Content Manager
SierTeK Ltd.SierTeK proudly serves our clients by providing expertise in the Program Management, Information Technology, and Administrative Support domains. Founded in 2007 as a minority and service-disabled veteran-owned company, we serve as prime- and subcontractor for a multitude of Federal Department of Defense contracts. By focusing on continual improvement, our services remain at the forefront of our industry, and we pride ourselves on delivering our services with the highest degree of integrity.
Job DetailsJob Location: SIERTEK LTD - BEAVERCREEK, OH 45431SierTeK proudly serves our clients by providing expertise in the Program Management, Information Technology, and Administrative Support domains. Founded in 2007 as a minority and service-disabled veteran-owned company, we serve as prime- and subcontractor for a multitude of Federal Department of Defense contracts. By focusing on continual improvement, our services remain at the forefront of our industry, and we pride ourselves on delivering our services with the highest degree of integrity. SierTeK Ltd. is seeking a Content Manager to support an opportunity remotely. Essential Job Functions Digital Content Distribution Manage digital content distribution and delivery across both unclassified and classified platforms Manage the full catalog of digital content produced by the MMO ensuring its availability to authorized individuals. Examples include distribution of software, models, datasets, documentation, or briefings through web-based portals Physical Content Distribution Manage physical content distribution and delivery for the subset of products which the MMO chooses to offer through physical media. Examples include distribution of software, models, datasets, or documentation using portable hard drives, discs, or classified courier Content Moderation Moderate content contributed to shared, community platforms by end users and other stakeholders of MMO products and services Tasks include, but are not limited to: Maintaining contribution policies, applying security classification guidance, or implementing records management plans tailored for each platform Content Access and Authorization Manage authorization and access control processes surrounding the use of both unclassified and classified platforms Tasks include, but are not limited to: Processing system authorization paperwork, resolving access request tickets, and granting appropriate user permissions. Content Concierge Act as the primary concierge for user and stakeholder requests for information about MMO products and services Improve the discoverability and accessibility of information in the process of serving these inquiries and requests QualificationsMinimum Position Requirements Bachelor's Degree in Communications, Information Management, Library Science, Computer Science, or a related discipline 5+ years of experience SierTeK is an equal opportunity employer. Employment is decided based on qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, gender identity and sexual orientation. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training. If you need assistance or accommodation due to a disability, you may contact us at 1+833.743.7835.
Product Manager and Business Analyst
SierTeK Ltd.SierTeK proudly serves our clients by providing expertise in the Program Management, Information Technology, and Administrative Support domains. Founded in 2007 as a minority and service-disabled veteran-owned company, we serve as prime- and subcontractor for a multitude of Federal Department of Defense contracts. By focusing on continual improvement, our services remain at the forefront of our industry, and we pride ourselves on delivering our services with the highest degree of integrity.
Role Description SierTeK Ltd. is seeking a Product Manager and Business Analyst to support an opportunity remotely. Seeking a Strategic Product Manager to support the Mission Management Office (MMO) in planning, coordinating, and optimizing a diverse portfolio of defense programs and products. Responsibilities include: - Strategic planning - Resource management - Risk and opportunity assessment - Stakeholder engagement - Performance monitoring The role involves advising on multi-year roadmaps, tracking cost/schedule/performance metrics, supporting funding documentation, and promoting continuous improvement through Agile and process enhancement methods. Ideal candidates will have experience aligning with DoD, DAF, AFMC, and AFRL objectives. In this cutting-edge new MMO, the Business Analyst shall advise or assist the MMO to manage budgets, monitor costs, and provide financial or business analysis in support of program planning, budgeting, and execution activities. Qualifications - Bachelors in Relevant Field (i.e., Business Administration, Systems Engineer, Program Management) - 7-10 yrs of relevant experience Requirements Essential Job Functions (Product Manager) - Support strategic planning for programs, products, and enterprise alignment - Coordinate execution across cross-functional teams and initiatives - Assist with resource allocation and budget planning, including UFRs - Identify risks/opportunities via market research, IR&D, SBIR, and stakeholder input - Engage with stakeholders and represent the MMO in meetings - Monitor performance using KPIs and assess contractor execution - Drive continuous improvement through Agile retrospectives and process reviews Essential Job Functions (Business Analyst) Planning and Budgeting - Advise or assist the MMO in budget development and tracking of execution plans at the program and organizational levels - Maintain complete budgets and financial/accounting status for active contracts and coordinate, track, reconcile, and report of available funding, funding requirements, commitments, obligations, or disbursements - Develop financial forecasts or projections to support long-term planning and decision-making. Acquisition Support - Draft, prepare, and review requirements and funding documents to ensure compliance with applicable financial regulation, law, and policy - Coordinate receipt and disbursement of funding from external sources through mechanisms such as Military Interdepartmental Purchase Request (MIPR) or Purchase Request (PR) - Initiate funding obligations and actions across multiple appropriations required to sustain contracted activities Cost Estimation - Advise or assist the MMO to develop cost estimates in support of Agile, software-intensive projects or programs - Estimates may include MMO estimates, independent Government cost estimates, or Rough Order of Magnitude (ROM) estimates of project costs through the lifecycle of a software-intensive program - Apply analytical methods and techniques to assess program, project, or product roadmaps to assist the MMO in the efficient allocation of funding and manpower resources Cost Monitoring and Control - Track and analyze costs throughout the program or project lifecycle, ensuring that projected costs align with budgets and identifying any potential financial risks that may impact schedule and performance - Use project management, financial tracking, or forecasting systems mandated by organizational regulation, policy, or convention - In coordination with the MMO, the contractor shall monitor the execution of obligation plans and/or spend plans at the program or organizational levels Reporting - Advise or assist the MMO in the preparation of reports, briefings, or other documentation required to communicate progress, plans, or issues for financial or programmatic reviews Risk Assessment - Advise or assist the MMO (and CO for a given acquisition activity) in the identification and mitigation of acquisition-related risks - Risks may include impact to schedule, cost, quality, or scope requiring action on the part of the MMO or its funding sponsors Benefits SierTeK is an equal opportunity employer. Employment is decided based on qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, gender identity and sexual orientation. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training. If you need assistance or accommodation due to a disability, you may contact us at 1+833.743.7835.
Technology Transfer Specialist and Cybersecurity Engineer
SierTeK Ltd.SierTeK proudly serves our clients by providing expertise in the Program Management, Information Technology, and Administrative Support domains. Founded in 2007 as a minority and service-disabled veteran-owned company, we serve as prime- and subcontractor for a multitude of Federal Department of Defense contracts. By focusing on continual improvement, our services remain at the forefront of our industry, and we pride ourselves on delivering our services with the highest degree of integrity.
Role Description SierTeK Ltd. is seeking a Technology Transfer Specialist and Cybersecurity Engineer to support an opportunity remotely. In this cutting-edge new MMO, the Technology Transfer Specialist shall advise or assist in technology transition or transfer of MMO products and services through the appropriate Office of Research and Technology Applications (ORTA) and its officers. Shall enhance and maintain the cybersecurity posture of MMO products and services, to include AFSIM. The contractor shall advise or assist in developing a comprehensive assurance strategy to continuously identify and mitigate potential security vulnerabilities or weaknesses and promote a secure software development lifecycle. Essential Job Functions (Technology Transfer Specialist) - Technology Transfer Strategy: - Advise or assist in formulating and executing effective technology transition or transfer strategies tailored for MMO products and services. - Assessing or evaluating product market viability, commercialization opportunities, foreign releasability, and corresponding Intellectual Property (IP) management plans. - Agreement Management: - Coordinate U.S. Government, U.S. Industry, and foreign government requests for technology transfer of MMO products and services through applicable technology transfer agreements and authorities. - Advise or assist in the execution of specialized agreements for instance, agreements that govern the use of MMO products or services in derivative works. - Export Control and Compliance: - Coordinate U.S. Industry requests for technology transfer or export license and articulate MMO positions regarding the safeguarding of critical MS&A technologies in accordance with national policy. - Security Cooperation: - Advise or assist in planning, directing, coordinating, and managing international security cooperation programs such as The Technical Cooperation Program (TTCP). - Advise or assist in the development of new agreements that concern the transfer of MMO products and services to international partners. Essential Job Functions (Cybersecurity Engineer) - Cybersecurity Awareness: - Conduct training sessions to promote secure software development practices and raise awareness among developers about vulnerabilities, weaknesses, and exploits that pertain to relevant programming languages, technologies, libraries, or platforms. - Cybersecurity Strategy: - Advise or assist in the design, implementation, and maintenance of a secure software development approach capable of satisfying diverse cybersecurity risk profiles (i.e., across managed DoD networks and classification domains). - This approach should balance assurance with speed, promote a secure by design paradigm, and provide the necessary evidence to underwrite a continuous Authority to Operate (cATO). - Continuous Monitoring: - Implement continuous monitoring to maintain DoD enterprise software certifications or Certificates to Field (CtFs). - Monitor codebase changes as part of automated quality gates. - Perform security audits to ensure the sufficiency of both manual and automated practices and procedures. - Monitor third-party libraries for emerging vulnerabilities and weaknesses, particularly those vulnerabilities as identified in the public Common Vulnerabilities and Exposures (CVE) list. - Participate in critical design or code reviews and inspections. - Vulnerability or Weakness Remediation: - Advise or assist in the tracking and remediation of potential vulnerabilities and weaknesses associated with MMO products or services. - Perform security impact assessments and communicate risk to stakeholders through Information Assurance Vulnerability Management (IAVM) channels. - Incident Management and Response: - Advise or assist in the design, implementation, and maintenance of a cyber incident management and response plan. - Coordinate MMO response activities during training events, tabletop exercises, or real-world incidents. - Continuous Authorization and Compliance: - Advise or assist in the preparation and generation of required cybersecurity assessment and/or authorization documentation related to MMO products and services. - Engage with enterprise processes or coordinate with Authorizing Officials (AOs), as required to secure appropriate product certifications or certificates to field. Qualifications - Bachelor’s degree in Engineering, Science, Technology, Business, or a related field. - 5+ years experience in technology transfer or intellectual property management. - Bachelor's Degree in Cybersecurity, Information Technology, Computer Science, or a related discipline. - 7+ years of experience. Company Description SierTeK proudly serves our clients by providing expertise in the Program Management, Information Technology, and Administrative Support domains. Founded in 2007 as a minority and service-disabled veteran-owned company, we serve as prime- and subcontractor for a multitude of Federal Department of Defense contracts. By focusing on continual improvement, our services remain at the forefront of our industry, and we pride ourselves on delivering our services with the highest degree of integrity.
Business Analyst
SierTeK Ltd.SierTeK proudly serves our clients by providing expertise in the Program Management, Information Technology, and Administrative Support domains. Founded in 2007 as a minority and service-disabled veteran-owned company, we serve as prime- and subcontractor for a multitude of Federal Department of Defense contracts. By focusing on continual improvement, our services remain at the forefront of our industry, and we pride ourselves on delivering our services with the highest degree of integrity.
Job DetailsJob Location: SIERTEK LTD - BEAVERCREEK, OH 45431Position Type: Part TimeSierTeK proudly serves our clients by providing expertise in the Program Management, Information Technology, and Administrative Support domains. Founded in 2007 as a minority and service-disabled veteran-owned company, we serve as prime- and subcontractor for a multitude of Federal Department of Defense contracts. By focusing on continual improvement, our services remain at the forefront of our industry, and we pride ourselves on delivering our services with the highest degree of integrity. SierTeK Ltd. is seeking a Business Analyst to support an opportunity remotely (part-time). POSITION OVERVIEW SECTION In this cutting-edge new MMO the Business Analyst shall advise or assist the MMO to manage budgets, monitor costs, and provide financial or business analysis in support of program planning, budgeting, and execution activities Essential Job Functions Planning and Budgeting Advise or assist the MMO in budget development and tracking of execution plans at the program and organizational levels Maintain complete budgets and financial/accounting status for active contracts and coordinate, track, reconcile, and report of available funding, funding requirements, commitments, obligations, or disbursements Develop financial forecasts or projections to support long-term planning and decision-making. Acquisition Support Draft, prepare, and review requirements and funding documents to ensure compliance with applicable financial regulation, law, and policy Coordinate receipt and disbursement of funding from external sources through mechanisms such as Military Interdepartmental Purchase Request (MIPR) or Purchase Request (PR) Initiate funding obligations and actions across multiple appropriations required to sustain contracted activities Cost Estimation Advise or assist the MMO to develop cost estimates in support of Agile, software-intensive projects or programs Estimates may include MMO estimates, independent Government cost estimates, or Rough Order of Magnitude (ROM) estimates of project costs through the lifecycle of a software-intensive program Apply analytical methods and techniques to assess program, project, or product roadmaps to assist the MMO in the efficient allocation of funding and manpower resources Cost Monitoring and Control Track and analyze costs throughout the program or project lifecycle, ensuring that projected costs align with budgets and identifying any potential financial risks that may impact schedule and performance Use project management, financial tracking, or forecasting systems mandated by organizational regulation, policy, or convention In coordination with the MMO, the contractor shall monitor the execution of obligation plans and/or spend plans at the program or organizational levels Reporting Advise or assist the MMO in the preparation of reports, briefings, or other documentation required to communicate progress, plans, or issues for financial or programmatic reviews Risk Assessment Advise or assist the MMO (and CO for a given acquisition activity) in the identification and mitigation of acquisition-related risks Risks may include impact to schedule, cost, quality, or scope requiring action on the part of the MMO or its funding sponsors QualificationsMinimum Position Requirements Associates or Bachelor’s Degree in a relevant field 3+ years of experience SierTeK is an equal opportunity employer. Employment is decided based on qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, gender identity and sexual orientation. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training. If you need assistance or accommodation due to a disability, you may contact us at 1+833.743.7835.
Technology Transfer Specialist
SierTeK Ltd.SierTeK proudly serves our clients by providing expertise in the Program Management, Information Technology, and Administrative Support domains. Founded in 2007 as a minority and service-disabled veteran-owned company, we serve as prime- and subcontractor for a multitude of Federal Department of Defense contracts. By focusing on continual improvement, our services remain at the forefront of our industry, and we pride ourselves on delivering our services with the highest degree of integrity.
Job DetailsJob Location: SIERTEK LTD - BEAVERCREEK, OH 45431Position Type: Part TimeJob Shift: DaySierTeK proudly serves our clients by providing expertise in the Program Management, Information Technology, and Administrative Support domains. Founded in 2007 as a minority and service-disabled veteran-owned company, we serve as prime- and subcontractor for a multitude of Federal Department of Defense contracts. By focusing on continual improvement, our services remain at the forefront of our industry, and we pride ourselves on delivering our services with the highest degree of integrity. SierTeK Ltd. is seeking a Technology Transfer Specialist to support an opportunity remotely (part-time). POSITION OVERVIEW SECTION In this cutting-edge new MMO the Technology Transfer Specialist shall advise or assist in technology transition or transfer of MMO products and services through the appropriate Office of Research and Technology Applications (ORTA) and its officers. Essential Job Functions Technology Transfer Strategy Advise or assist in formulating and executing effective technology transition or transfer strategies tailored for MMO products and services Assessing or evaluating product market viability, commercialization opportunities, foreign releasability, and corresponding Intellectual Property (IP) management plans Agreement Management Coordinate U.S. Government, U.S. Industry, and foreign government requests for technology transfer of MMO products and services through applicable technology transfer agreements and authorities Advise or assist in the execution of specialized agreements for instance, agreements that govern the use of MMO products or services in derivative works Export Control and Compliance Coordinate U.S. Industry requests for technology transfer or export license and articulate MMO positions regarding the safeguarding of critical MS&A technologies in accordance with national policy Security Cooperation Advise or assist in planning, directing, coordinating, and managing international security cooperation programs such as The Technical Cooperation Program (TTCP) Advise or assist in the development of new agreements that concern the transfer of MMO products and services to international partners QualificationsMinimum Position Requirements Bachelor’s degree in Engineering, Science, Technology, Business, or a related field 5+ yrs experience in technology transfer or intellectual property management SierTeK is an equal opportunity employer. Employment is decided based on qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, gender identity and sexual orientation. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training. If you need assistance or accommodation due to a disability, you may contact us at 1+833.743.7835.
Application Support Specialist
SierTeK Ltd.SierTeK proudly serves our clients by providing expertise in the Program Management, Information Technology, and Administrative Support domains. Founded in 2007 as a minority and service-disabled veteran-owned company, we serve as prime- and subcontractor for a multitude of Federal Department of Defense contracts. By focusing on continual improvement, our services remain at the forefront of our industry, and we pride ourselves on delivering our services with the highest degree of integrity.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description SierTeK Ltd. is seeking an Application Support Specialist to support an opportunity remotely. This position is part-time. - Manage user-reported issues with MMO products and services, coordinating with other application and domain experts as necessary. Key Responsibilities: - Issue Triage: - Categorize and prioritize application support requests based on established criteria characterizing urgency and impact. - Assess the severity of user-reported issues and assign appropriate priority to ensure timely resolution. - Issue Investigation: - Perform preliminary investigation of user-reported issues through initial troubleshooting or diagnostics. - Leverage support products (e.g., documentation, training, or official knowledgebases) associated with MMO products and services to resolve common problems and validate user-reported issues. - User Engagement: - Gather additional information from end users including specific versions, error messages, operating contexts, or steps required to reproduce a problem. - Perform user education by pointing users to relevant self-help resources (e.g., documentation, training, or official knowledgebases). - Improve self-help resources, as needed. - Issue Management: - Capture and track all support interactions, maintaining detailed record of issue reports and resolution steps. - Track metrics to ensure timely resolution of issues, prioritized by urgency and impact. - Issue Escalation: - Coordinate the resolution of issues through other specialists, as necessary. Qualifications - 3-5 years of relevant experience - Active TS/SCI clearance and SAP eligibility - Bachelors in Relevant Field (i.e., Communications, Event Management, Business Administration) Company Description SierTeK proudly serves our clients by providing expertise in the Program Management, Information Technology, and Administrative Support domains. Founded in 2007 as a minority and service-disabled veteran-owned company, we serve as prime- and subcontractor for a multitude of Federal Department of Defense contracts. By focusing on continual improvement, our services remain at the forefront of our industry, and we pride ourselves on delivering our services with the highest degree of integrity.