• Provide enterprise-level leadership for Sellers Dorsey’s Quality Advisory and Client Success functions. • Own the end-to-end client lifecycle—from solution design and advisory delivery through adoption, value realization, retention, and expansion. • Scale market-ready Quality Advisory offerings and a best-in-class Client Success operating model. • Partner closely with executive leadership and cross-functional teams (Sales/Business Development, Product, Analytics, Regions, and Client Success). • Drive integration, operational excellence, and client outcomes.

• Lead, inspire, and develop a team of CSMs focused on mid-market to enterprise accounts in EMEA • Drive accountability, execution, and a high-performance culture with clear KPIs and coaching frameworks • Mentor and develop CSMs at all levels, from onboarding new hires to leveling up seasoned pros • Create clarity in chaos: Navigate ambiguity, shifting priorities, and fast-changing conditions with poise and urgency • Oversee execution of our Customer Engagement Process (CEP) across your team’s Book of Business: • Ensure onboarding is smooth and value realization is fast for adoption accounts • Identify and act on cross-sell, upsell, and new use case opportunities for expansion accounts • Intervene early, run risk mitigation plays, and execute save plans for renewal risk accounts • Use health scores, adoption data, and renewal timelines to dynamically prioritize accounts at scale • Lead and participate in internal renewal strategy calls, deal reviews, and executive business reviews (EBRs) • Partner closely with Sales, Services, Solutions, and Product to deliver seamless customer experiences • Act as a voice of the customer internally—surfacing feedback, blockers, and opportunities to inform roadmaps and strategy

Global Shared Services Coordinator, Customer Success The Global Shared Services Coordinator is part of the Customer Success Shared Services team. This position is responsible for supporting our account management and sales teams by handling various administrative tasks related to our candidate experience. Reporting Relationships: - Reports to the Customer Success Global Shared Services Director. The position will regularly interact with Account Management teams within the US and globally. Direct Reports: - None Location: - US - Remote In this role you can expect to Key Accountabilities Referral Management: - Setup ORBIT program matrices and referral templates to align with contract. - Enter referrals into LHH Candidate Management System (ORBIT) - Update, cancel, change status of records. - Interact with Account Services Management to receive data (i.e. referrals, PO#s, etc.) - Manipulate data using excel; prepare worksheets for system upload. Billing Review: - Review referrals to ensure billing requirements are met and set ready to bill. - Manage installment billing referrals to ensure all installments are billed in a timely manner. - Manage international referrals and work directly with LHH staff globally. - Monitor and manage account requests queues (Salesforce Cases and/or Shared mailboxes) Landings Research: - Research social media to determine positive candidate outcomes and update ORBIT with new landings information. All About You - Bachelor’s degree required (candidates in progress of obtaining a Bachelor’s degree will be considered) - Minimum of 1 year of professional experience in a corporate setting - Event planning / coordination experience a plus - Demonstrated oral and written communication skills. - Proficient in computer/data management skills including PPT, Excel, Word, and Outlook What we offer - Growth opportunities within a human resources global leader - We prioritize learning to stay agile in an increasingly competitive business environment. - We foster an open-minded environment where people spark new ideas and explore alternatives. - Compensation: $20.00 - $25.00 per hour Placement within this range is determined based on geographic location, experience, and other compensatory factors. - Benefits: Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. About LHH LHH empowers professionals and organizations to achieve bold ambitions and secure lasting impact through unique advisory services and talent sources. Our full suite of offerings connects solutions that are traditionally siloed, making LHH your single talent partner. In a rapidly evolving landscape with complex challenges, we create value across the entire professional talent journey. From hiring great people, developing skills, and nurturing leaders, to advancing individuals to the next stage of their careers, LHH make talent your competitive edge. We believe the future of work lies at the intersection of exceptional human care and innovation. Powered by science, technology, and proprietary data analytics, LHH’s approach is crafted to align with your business strategy and culture, delivering powerful, sustainable, and measurable impact. LHH has a team of over 12,000 professionals, across 60+ countries and more than 50 years of experience. As part of the Adecco Group, we bring together global excellence, local knowledge, and centralized coordination for thousands of companies and millions of people worldwide. Recruitment. Development. Career Transition. LHH. A beautiful working world. www.lhh.com LHH is an Equal Opportunity Employer/Veterans/Disabled.

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. The Customer Success Manager (CSM) is responsible for the day-to-day customer support of their accounts in partnership with their outside sales representative. They will take direction from their manager, outside sales rep and VP's on how to manage each customer. This role will support many day-to-day tactile tasks that must take place to provide an excellent customer experience. They will also be responsible for relationship management, retaining customers, identifying gaps in service, identifying needs, and growing their business in a designated territory. This is a supportive role to outside sales, so coordination with the outside sales rep will be critical. The CSM is expected to build direct relationships with customers, lead initiatives to grow business, deliver customer-facing communications, be responsible for updating SFDC with customer demographic information, submit price requests, monitor purchases, provide and/or schedule customer training, generate or deliver customer purchase or GPO reports. They will partner with their outside sales counterpart to retain and maximize customer engagement with McKesson and provide an excellent customer experience. Key Responsibilities - Partner with remote and outside sales to grow and retain business while providing continuous feedback on customer activity and build strategy/plan for each customer - Customer quarterback: handle day-to-day customer need, ensure customer issues are resolved both promptly and thoroughly, and ensure customer maximizes existing products and services. - Develop a knowledge base of the marketplace, environment, physician practice dynamics and concerns - Participation in training and educational key learning initiatives Minimum Requirement Typically requires 3+ years of related experience. Critical Skills - 1+ years of related experience in Account management/sales/customer care experience - Intermediate experience in Excel, including creating spreadsheets, using formulas, pivot tables, and data analysis - Strong problem-solving abilities with demonstrated capability of analyzing complex issues, identifying root causes, and implementing effective solutions to achieve business objectives Additional Skills - Microsoft Office programs - Experience in and demonstrated understanding of healthcare and distribution, GPO, Community Oncology, industry trends, EHRs, inventory management technologies, billing and coding, private and public reimbursement models and payer contracting highly desired - Experience with pharmaceutical products and buy-and-bill model - Experience with SAP preferred - Salesforce.com or CRM software experience helpful - Proactive and strategic to anticipate issues - Team player with strong interpersonal and resource management skills Working Conditions Environment - Remote with flexibility to work at hub location - Minimum travel required (up to 25%) Physical Requirements (Lifting, standing, etc.) - Large percent of time performing computer-based work is required. We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $21.43 - $35.71 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: careers.mckesson.com. McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation please contact us by sending an email to Disability_Accommodation@McKesson.com. Join us at McKesson!