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PT Solutions logo
PT Solutions

At PT Solutions, we’re more than colleagues; we’re a tight-knit community united in our mission to expand access to quality care. As we aim to be the go-to rehabilitation provider, we seek committed professionals eager to join us in that mission. A career with PT Solutions is an opportunity to shape the industry and make a lasting impact. Let’s go further together and transform care. Join the #PTSLife today! To see what #PTSLife is like, visit Instagram, Facebook, and LinkedIn.

Patient Access Representative

Call Center RepresentativeCall Center RepresentativeOtherRemoteMid LevelTeam 1,001-5,000

Location

United States + 1 moreAll locations: United States | Georgia

Posted

68 days ago

Salary

$16 - $18 / hour

Seniority

Mid Level

No structured requirement data.

Job Description

Patient Access Representative

PT Solutions

The Patient Access Representative (PAR) is responsible for managing referrals and scheduling for a group of assigned clinics within a regionalized scheduling model. This role ensures accurate and timely appointment booking, referral processing, and adherence to standardized workflows to deliver a best-in-class patient experience. The PAR serves as a key communication link between patients, clinics, and internal teams, requiring strong organizational skills, attention to detail, and a patient-centered approach. Essential Functions Scheduling & Referral Management - Schedule patient appointments across multiple clinics following standardized protocols and templates. - Schedule patients appropriately based on clinics and providers who can provide care needed, availability, and desired location. - Manage incoming referrals to completeness including verification of demographics, insurance details, and provider notes. - Communicate proactively regarding schedule changes, cancellations, and documentation gaps. - Manage and process referrals across all required EHRs accurately and promptly to ensure timely patient communication and status updates. Patient Communication & Experience - Provide exceptional service to patients, families, and caregivers during scheduling interactions. - Assist patients with questions related to appointments, insurance, and therapy processes. - Ensure all interactions reflect a professional, empathetic, and patient-first philosophy. - Document necessary information needed to communicate effectively amongst clinic teams. - Utilize approved scheduling strategies Administrative & Operational Support - Document all scheduling activities accurately in the EMR and other required systems. - Coordinate with Authorization and Verification teams to resolve access issues. - Monitor scheduling compliance and escalate concerns to the District Supervisor when needed. Compliance & Documentation - Adhere to HIPAA, privacy, and confidentiality standards. - Follow workflows related to insurance verification, authorization communication, and referral documentation. Team Collaboration - Partner with Patient Access Coordinators, Clinic Managers, and regional teams to support operational needs. - Participate in staff meetings, training, and scheduling initiatives. - Offer insight on any specific barriers encountered to help improve workflows and patient access. Required Skills & Abilities - Strong communication, collaboration, and customer service skills. - Ability to multitask and prioritize effectively in a fast-paced environment. - High level of accuracy and attention to detail. - Strong problem solving and adaptability skills. - Proficiency in Microsoft Office and comfort using EMR and scheduling platforms. - Professional, empathetic, and patient-centered approach. Required Credentials - High school diploma or equivalent required. - 1–2 years of experience in healthcare scheduling, patient access, or customer service preferred. - Experience using EMR systems and scheduling platforms strongly preferred. Schedule - Full-time (schedule varies and could include 7-4, 8-5, 9-6 or 10-7) - This is a remote role, but we ask that the candidate reside in Georgia. Compensation - Pay Range: $16-$18/hr - (Any posted pay range considers multiple compensations factors including background, experience, and work location while also allowing for salary growth within the position) A Mission That Moves Us  At PT Solutions, we are a team united by a shared purpose: expanding access to transformative care. No matter where you are in your career, we’re committed to your professional growth and empowering you to shape the future of rehabilitation therapy.  Join us and transform care. Let’s go further together.  Learn more about careers with PT Solutions at Physical Therapy Careers | PT Solutions  Follow #PTSLife on Instagram, Facebook, and LinkedIn to see our community in action.  We are an equal opportunity employer and welcome all qualified candidates to apply.

Job Requirements

  • Strong communication, collaboration, and customer service skills.
  • Ability to multitask and prioritize effectively in a fast-paced environment.
  • High level of accuracy and attention to detail.
  • Strong problem solving and adaptability skills.
  • Proficiency in Microsoft Office and comfort using EMR and scheduling platforms.
  • Professional, empathetic, and patient-centered approach.
  • High school diploma or equivalent required.
  • 1–2 years of experience in healthcare scheduling, patient access, or customer service preferred.
  • Experience using EMR systems and scheduling platforms strongly preferred.
  • Schedule
  • Full-time (schedule varies and could include 7-4, 8-5, 9-6 or 10-7).
  • This is a remote role, but we ask that the candidate reside in Georgia.
  • Compensation
  • Pay Range: $16-$18/hr (Any posted pay range considers multiple compensation factors including background, experience, and work location while also allowing for salary growth within the position).

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