Role Description At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are hiring Remote Bilingual Call Center Representatives to join our customer support team. This role is perfect for individuals who are passionate about helping others, enjoy working from home, and thrive in a fast-paced environment. You’ll be the first point of contact for our customers, providing exceptional service and support. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Qualifications - Must be 18 years or older - High school diploma/GED - 1+ year of experience in a call center or customer service role - Excellent verbal and written communication skills - Ability to multitask and manage time effectively in a remote setting - Proficient with computers and customer service software - Reliable internet connection and a quiet home workspace - Fluent in English and Spanish Requirements - Answer inbound calls and respond to customer inquiries in a professional manner - Resolve customer issues efficiently while maintaining a positive attitude - Document all interactions accurately in the CRM system - Follow communication scripts and standard operating procedures - Escalate complex issues to the appropriate department when necessary - Meet or exceed performance metrics including call quality, response time, and customer satisfaction Benefits - Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship - MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect

Anticipated End Date: 2026-04-24 Position Title: Patient Enrollment Specialist Job Description: The Patient Enrollment Specialist I is responsible for new and existing patients. This role involves outreach to patients, explaining the benefits of our programs, and guiding them through the enrollment process. *Bilingual Spanish Candidates* Location: Virtual - This role enables associates to work virtually full-time, with the exception of required in-person training sessions (when indicated), providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law. How you will make an impact: - Reviewing and prioritizing patient census. - Reaching out to patients to explain services and enrolling them into the appropriate programs based on the line of business. - Coordinate with internal teams, including clinical and care coordination teams, to ensure seamless patient onboarding. - Meet or exceed enrollment targets and key performance indicators. - Providing support by addressing inquiries and scheduling the initial and annual appointments. - Enters documentation into the designated systems. Minimum Requirements: - Requires a HS diploma or equivalent and 1 year of experience in call center, sales, health care or customer focused environment; or any combination of education and experience which would provide an equivalent background. - Bilingual (English and Spanish) required for the Carelon Global PR business unit. Job Level: Non-Management Exempt Workshift: Job Family: CUS > Care Support Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.

Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's. HOW YOU’LL MAKE AN IMPACT: The Call Center Universal Agent is the first point of contact for Carter's customers via Phone, Email, and/or chat. In this role, the agent will assist in identifying and resolving customers' issues while demonstrating strong customer service and sales skills to optimize each customer interaction. This role reports to the Call Center Supervisor and is a fully remote position, with the potential to convert to a permanent role based on performance and business needs. Must be able to work a schedule that includes a weekend day and holiday schedule as defined by Management (including complying with blackout periods as determined by Management). 50% - Customer Interaction & Communication: − Identify and handle all customer inquiries completely and accurately via Phone, Email, and/or Chat as determined by business needs − Demonstrate strong customer service and sales skills to optimize the experience for each customer contact − Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem − Resolve customer complaints and concerns to the satisfaction of the customer and escalate as needed to a call center lead agent 20% Technology, Training, Sales & Follow-Up: − Use technology tools as directed and within established guidelines to support daily tasks − Participate in individual and team training sessions to stay current with knowledge and best practices − Educate customers on Carter’s and OshKosh products to maximize upsell and cross-sell opportunities − Schedule and manage any required customer follow-ups following Contact Center guidelines 30% Documentation & Data Management: − Complete necessary documentation to manage customer complaints and solutions − Maintain accurate customer data including documentation of discussions, issues, customer requests, or other relevant information in Contact Center systems - Maintain confidentiality of the organization’s customer data WE’D LOVE TO HEAR FROM YOU IF: (REQUIREMENTS SECTION) Must have: − 6+ months of customer service experience − Ability to communicate effectively in both written and verbal communication MAKE A CAREER AT CARTER’S: − Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter’s University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess. NOTE: This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description. All Call Center (CC) positions will undergo cross-training to support both Consumer Affairs and eComm calls. Agents are expected to assist in both areas as necessary, depending on business demands and call volume. Flexibility and adaptability are crucial to maintaining smooth and efficient service for our customers. Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.

Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's. How you’ll make an impact: The Temporary Call Center Universal Agent is the first point of contact for Carter's customers via Phone, Email, and/or chat. In this role, the agent will assist in identifying and resolving customers' issues while demonstrating strong customer service and sales skills to optimize each customer interaction. This role reports to the Call Center Supervisor and is a fully remote position, with the potential to convert to a permanent role based on performance and business needs. Must be able to work a schedule that includes a weekend day and holiday schedule as defined by Management (including complying with blackout periods as determined by Management). 50% - Customer Interaction & Communication: - Identify and handle all customer inquiries completely and accurately via Phone, Email, and/or Chat as determined by business needs - Demonstrate strong customer service and sales skills to optimize the experience for each customer contact - Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem - Resolve customer complaints and concerns to the satisfaction of the customer and escalate as needed to a call center lead agent 20% Technology, Training, Sales & Follow-Up: - Use technology tools as directed and within established guidelines to support daily tasks - Participate in individual and team training sessions to stay current with knowledge and best practices - Educate customers on Carter’s and OshKosh products to maximize upsell and cross-sell opportunities - Schedule and manage any required customer follow-ups following Contact Center guidelines 30% Documentation & Data Management: - Complete necessary documentation to manage customer complaints and solutions - Maintain accurate customer data including documentation of discussions, issues, customer requests, or other relevant information in Contact Center systems - Maintain confidentiality of the organization’s customer data We’d Love to hear from you if: (Requirements section) Must have: - 6+ months of customer service experience - Ability to communicate effectively in both written and verbal communication - Ability to work independently, adhere to work schedule, and manage regular duties with minimal supervision Preferred skills and experience: - Call center, Retail, and/or E-commerce experience is a plus - Technical aptitude is a plus, but not required Make a career at Carter’s: - Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter’s University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess. NOTE: This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description. All Call Center (CC) positions will undergo cross-training to support both Consumer Affairs and eComm calls. Agents are expected to assist in both areas as necessary, depending on business demands and call volume. Flexibility and adaptability are crucial to maintaining smooth and efficient service for our customers. Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.