• Develop and maintain strong client relationships, ensuring alignment with customer needs • Serve as the primary point of contact for customer inquiries and ensure timely resolution of issues • Create detailed reports, analyses, and recommendations based on JoomPulse data for our customers • Lead regular meetings with customers and conduct ongoing product training sessions • Drive growth through upsell and cross-sell opportunities while continuously improving NPS and success KPIs • Manage end-to-end customer onboarding and the technical adoption of our data tools

• Design, build, and orchestrate complex no-code workflows using industry best practices • Own customer implementations from discovery through go-live • Develop clear solution and technical documentation • Implement software solutions addressing diverse business needs • Engage with Technical Success Managers and Account Executives • Lead scope definition, requirements analysis, and application configurations • Provide hands-on technical implementation across multiple engagements • Participate in customer-facing activities including discovery sessions and demos • Share knowledge and best practices with peers • Track product gaps and collaborate with Product and Engineering • Complete weekly time tracking and timesheet submissions • Allocate time to client-facing meetings

• Provide expert level patient flow consultation to health system executives, clinicians, and operational teams throughout project lifecycles, including post-delivery. • Collect and analyze workflow data, assess organizational implementation readiness. • Manage project deliverables, timelines, and stakeholder relationships in alignment with company policies. • Facilitate detailed workflow design sessions with cross-functional teams, document process changes, and align training strategies with stakeholder needs. • Translate process changes into system build configurations and settings. • Conduct workflow validation sessions to evaluate organizational readiness for change. • Serve as a key interface with senior client executives. • Act as a subject matter expert for leadership, collaborating on process and software improvement initiatives. Mentor Workflow Consultants and Application Specialists.

• Architect and deliver C-level business cases and TCO/ROI analyses for strategic accounts • Govern the global library of value-selling assets and collaborate with technical teams • Lead value workshops and financial presentations for C-level external stakeholders • Develop sophisticated financial models and methodology frameworks