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Expanding the Capacity to Care
Senior Workflow Consultant
Location
United States
Posted
143 days ago
Salary
0
Seniority
Senior
Job Description
Senior Workflow Consultant
TeleTracking
• Provide expert level patient flow consultation to health system executives, clinicians, and operational teams throughout project lifecycles, including post-delivery. • Collect and analyze workflow data, assess organizational implementation readiness. • Manage project deliverables, timelines, and stakeholder relationships in alignment with company policies. • Facilitate detailed workflow design sessions with cross-functional teams, document process changes, and align training strategies with stakeholder needs. • Translate process changes into system build configurations and settings. • Conduct workflow validation sessions to evaluate organizational readiness for change. • Serve as a key interface with senior client executives. • Act as a subject matter expert for leadership, collaborating on process and software improvement initiatives. Mentor Workflow Consultants and Application Specialists.
Job Requirements
- Four or more years of hospital experience including two years designing and implementing workflows.
- At least two years in clinical, patient placement, or health system operation role.
- Minimum two years of client-facing experience with a strong understanding of client/vendor dynamics.
- Two or more years of experience leading stakeholder engagement initiatives.
- Exceptional communication skills including public speaking to client audiences preferred.
- Experience leading organization change.
- Strong written communication skills with system documentation experience preferred.
- Expert in capacity management and patient flow.
- Demonstrated ability to identify and communicate process improvements.
- Excellent conflict resolution and group facilitation skills.
- Proven ability to manage multiple projects and independently prioritize tasks.
- Ability to maintain composure under pressure and demonstrate a consistently positive attitude.
- Deep understanding of application reporting and alignment with client outcomes.
- Demonstrated analytical and technical proficiency including the ability to manage large data sets.
- Demonstrated expertise in designing complex health system workflows.
Benefits
- Medical/dental/vision plans 100% paid for employees and family members without coverage, which start from day one!
- Life and AD&D
- Flexible Spending Accounts: Medical, Dependent Care, and Transportation
- 401 (k) Retirement Savings
- Tuition Reimbursement
- Military Paid Leave (up to 6 months of base salary while on military leave)
- Paid Time Off
- Paid parental leave
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