Ushur

• Interfacing with customers and sales teams to recommend intelligent automation solutions, help solve problems and learn new opportunities for product enhancements • Work as a trusted advisor to client to help them meet their strategic business goals with our technology • From discovery through implementation, provide ongoing technical support to customers and the sales team to help close deals • Build relationships with client to build presence in accounts and impact successful outcomes • Scoping and specifying complete process and conversation AI solutions • Handling customer technical discovery process, providing the best recommendations for customer initiatives and support for deployments at large accounts often performing sales presentations and customized product demonstrations • Creating Proofs-of-Concept for prospects including uncovering technical needs, deploying product, managing POC milestones and issues, answering security and implementation questions • Provide demonstrations of product solutions, answering customer questions and capturing technical discussions • Working alongside our clients’ teams to configure the Ushur product, ensure that the information in Ushur is accurate, train key users, and provide guidance on how best to use the tools

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Ushur is looking for a driven and results-oriented Enterprise Sales Development Representative (SDR), to join our rapidly expanding team within a high-growth, high-impact start-up environment. This is a fantastic opportunity with uncapped commission and a path towards an Enterprise Sales Account Executive career. For remote positions, Ushur’s U.S. hiring is open to candidates who are residents of the following states: AZ, CA, CO, FL, GA, HI, ID, IL, MD, ME, MI, MN, MO, MA, NE, NJ, NC, OH, PA, SC, TX, UT, VA, WA, NY. Employees located within approximately 25 miles of our HQ in Santa Clara, CA are required to work in the office at least three days per week. Specific hybrid expectations will be determined and communicated by your manager. What You'll Do - Identifying revenue opportunities within the prospect base through various inbound and outbound marketing programs such as cold calling, lead follow-up, and opportunity qualifications - Meets or exceeds activity metrics for outbound calls, appointments set, opportunities added, and prospecting time - Researching prospective customers, identifying key players, and generating interest to expand the list of sales qualified leads - Successfully manages and overcomes prospect objections - Provides opportunities to the sales team, working closely with sales reps as necessary about the opportunity - Builds relationships and effectively communicates with Sales Directors - Proactively looks for opportunities to improve, optimize outbound lead management - Effectively presenting Product suite and Services to C-level and senior executive clients - Leverage modern sales tools and AI-driven insights to streamline prospecting, personalize outreach at scale, and uncover new pipeline opportunities more efficiently Qualifications - 3+ years of B2B SaaS SDR prospecting experience - Exceptional written and verbal communication skills - Professional, determined, and results oriented - Intrinsic drive, highly coachable, and great time management skills - Positive attitude, team oriented, and a self-starter - Proficient in the following tools: Outreach, LinkedIn Sales Nav, ZoomInfo, and Salesforce Requirements This is a non-exempt position with an hourly pay range of $25 to $28, plus bonus and equity. However, base pay offered may vary depending on skills, experience, job-related knowledge and location. Benefits - Unlimited PTO, paid holidays (10 holidays + full week off at the end of December) - Comprehensive health, dental, and vision plans - Life insurance, accident coverage, and more - 401(k) plan to support retirement savings - Stock options to give you a stake in the company’s success - Opportunities for development, including assistance with certifications and continuing education - Hybrid work model for employees based near HQ

Ushur delivers the world’s first AI-powered Customer Experience Automation™ platform purpose-built for regulated industries. Designed to enable seamless self-service, Ushur infuses intelligence into digital experiences to create more delightful and impactful customer interactions. Backed by robust compliance-ready infrastructure and enterprise-grade guardrails, Ushur powers vertical AI Agents tailored for healthcare, financial services, and insurance. With rapid, codeless deployment and flexible capabilities for both IT and business teams, enterprises can transform customer and employee journeys at scale—achieving faster time-to-value and better outcomes. Role Introduction Ushur is hiring a Head of Revenue Operations (Director) to own and scale our end-to-end revenue operating system. This role reports directly to the CFO and will be a critical partner to Sales, Marketing, Customer Success, and Finance. This is a hands-on and strategic leadership role. You will architect the revenue engine, continually optimize, and personally drive execution—especially across sales operations, forecasting, pipeline quality, and quote-to-cash . Over time, you will expand RevOps into a fully unified, AI-enabled GTM function. If you thrive in ambiguous environments, enjoy building from first principles, and have scaled enterprise SaaS revenue before, this role has real ownership and impact. Our preference is for this role to be in Santa Clara, CA at HQ, but remote applicants will be considered. For remote positions, Ushur’s U.S. hiring is open to candidates who are residents of the following states: AZ, CA, CO, FL, GA, HI, ID, IL, MD, ME, MI, MN, MO, MA, NE, NJ, NC, OH, PA, SC, TX, UT, VA, WA, NY. Candidates who reside within 25 miles of our HQ in Santa Clara, CA office will follow our hybrid work model. This includes working onsite three days per week and remotely the remaining days. What You'll Do Own and scale Revenue Operations end-to-end Build Ushur’s RevOps function across Sales, Marketing, and Customer Success Serve as the operational backbone of the revenue organization, partnering closely with the CFO and GTM leadership Establish RevOps as a decision-driving function, not a reporting layer Improve pipeline quality and enterprise deal execution Design and enforce standards for pipeline hygiene, deal inspection, and stage rigor Improve enterprise deal quality across long, complex sales cycles Identify and fix structural issues impacting win rates, sales velocity, and deal slippage Own forecasting, planning, and revenue visibility Build a forecast that leadership and the board trust Define and operationalize inspection rhythms for pipeline, forecast risk, and sales productivity Partner with Finance on revenue planning, capacity modeling, and quota design Optimize quote-to-cash Own the full quote-to-cash lifecycle , including deal desk processes, approvals, and handoffs Reduce friction across contracting, pricing, billing, and customer onboarding Ensure enterprise readiness while maintaining speed and consistency Architect and evolve the GTM tech stack Own and oversee the rollout and integration of tools Rationalize tooling and data flows to support clean, scalable GTM execution Establish data hygiene, governance, and reporting standards that scale with growth Lead AI strategy for RevOps Own the internal GTM AI strategy , from experimentation to production use cases Identify opportunities to apply AI across forecasting, pipeline inspection, account prioritization, and sales productivity Measure ROI rigorously—both internally and in how Ushur’s AI capabilities support customers What You Bring Thriving Company Culture. At Ushur, we foster a values-driven culture that prioritizes respect, inclusion, and collaboration. We empower every individual to thrive, contribute innovative ideas, and make a meaningful impact in a supportive and dynamic environment. Bring Your Whole Self to Work. We celebrate diversity and believe that innovative ideas thrive in an inclusive environment where every team member is valued. As a dynamic start-up, we recognize that every individual makes a significant impact. Rest and Recharge. Take advantage of unlimited PTO, paid holidays (10 holidays + full week off at the end of December), and more to prioritize your well-being and maintain balance. Comprehensive Health Benefits. We’ve got you covered with health, dental, and vision plans tailored to meet the needs of you and your loved ones, plus additional offerings like life insurance, accident coverage, and more. Invest in Your Future. We provide a 401(k) plan to support your retirement savings and stock options to give you a stake in our company’s success and growth. Embrace Growth. One of our core values is Growth Mindset – we believe in lifelong learning. We offer opportunities to support your development, including assistance with certifications and continuing education related to your role at Ushur. Flexible Work Options. We understand the importance of flexibility. For employees based near our HQ, we offer a hybrid work model that balances collaboration and autonomy. Fully remote roles are available for employees located outside of the HQ area, ensuring everyone can thrive in an environment that works best for them.

• Lead complex enterprise sales cycles by diagnosing root business problems • Engage CIOs, COOs, Heads of Operations, Digital, and Business Leaders as a peer-level advisor • Reframe customer challenges and quantify the cost of inaction • Build and execute strategic account plans • Map economic buyers, influencers, and blockers • Coach internal champions and manage the buying process • Build ROI models • Defend value through procurement and legal negotiations • Prepare rigorously for every meeting • Partner closely with Product, Marketing, Revenue Operations and Customer Success

• Lead complex enterprise sales cycles by diagnosing root business problems before positioning solutions. • Engage CIOs, COOs, Heads of Operations, Digital, and Business Leaders as a peer-level advisor. • Reframe customer challenges and quantify the cost of inaction, not just the benefit of change. • Build and execute strategic account plans grounded in customer economics and regulatory realities. • Map economic buyers, influencers, blockers, and internal politics within large organizations. • Coach internal champions and manage the buying process, not just sales stages. • Build ROI models and payback narratives even when data is incomplete. • Defend value through procurement and legal negotiations without defaulting to discounting. • Prepare rigorously for every meeting with clear hypotheses, objectives, and next steps. • Partner closely with Product, Marketing, Revenue Operations and Customer Success to ensure durable customer outcomes and expansions.

• Act as the primary post-sales point of contact for assigned enterprise accounts. • Build and maintain executive-level relationships with customer sponsors, champions, and technical stakeholders. • Drive value realization and ensure positive business outcomes for customers, directly influencing retention and expansion. • Partner with Account Executives, Solution Engineers, and Product teams to create a seamless, unified customer journey. • Map customer processes, data flows, and architectures to Ushur’s capabilities and platform data model. • Lead POCs, pilots, and solution delivery for strategic customers. • Act as the voice of technical authority during onboarding and expansion phases, collaborating closely with Product, Engineering, and Professional Services. • Provide hands-on guidance to customers on AI-powered workflows, automation design, and advanced configurations. • Translate customer requirements into scalable technical solutions and ensure alignment with enterprise architecture. • Monitor key success metrics and proactively recommend strategies to maximize ROI. • Drive adoption of new AI-powered product features and coach customer teams on best practices. • Partner with customers to co-create roadmaps that unlock incremental value, revenue growth, and expansion opportunities. • Act as the customer advocate internally, channeling feedback into Product, Engineering, and Executive teams to influence roadmap priorities. • Enable customer teams to self-serve through training, documentation, and workshops. • Lead executive business reviews, technical workshops, and innovation sessions showcasing Ushur’s AI-native capabilities. • Identify opportunities for customers to act as Ushur advocates via case studies, testimonials, or speaking engagements.

• Design, build, and orchestrate complex no-code workflows using industry best practices • Own customer implementations from discovery through go-live • Develop clear solution and technical documentation • Implement software solutions addressing diverse business needs • Engage with Technical Success Managers and Account Executives • Lead scope definition, requirements analysis, and application configurations • Provide hands-on technical implementation across multiple engagements • Participate in customer-facing activities including discovery sessions and demos • Share knowledge and best practices with peers • Track product gaps and collaborate with Product and Engineering • Complete weekly time tracking and timesheet submissions • Allocate time to client-facing meetings