• Work directly with our clients to assist in launching, monitoring, and optimizing media and advertising campaigns • Track engagement metrics such as clicks, leads, impressions, and conversions • Analyze the behavioral patterns of ad-click audiences to identify shared pain points, and translate these insights into actionable sales tools like scripts and Battle Cards for more targeted client engagements • Launch, monitor, and improve campaigns • Work closely with the sales and campaign teams to to improve lead quality and conversion • Support the sales team with the ideation and development of client marketing campaigns and proposals • Conduct detailed research to identify and compile potential leads • Validate lead data to ensure accuracy and relevance • Prioritize and qualify leads based on established criteria • Maintain and update lead databases with accurate and current information • Stay informed about industry trends and key market players

CLIENT LIAISON REPRESENTATIVE Please note: E-verify required - not open to agencies or to individuals located outside of the United States. Remote | Reports to Chief Clinical Officer $17–$20/hour About Open Mind Health Open Mind Health provides virtual behavioral health services nationwide. Our team is committed to compassionate care, operational excellence, and continuity for every client we serve. We believe in radical caring — paired with reliability and accountability. About the Role Client Liaisons are the first and ongoing point of contact for our clients. This role ensures that patients are scheduled efficiently, prepared properly, authorized correctly, and supported throughout their care journey. This is a high-contact, high-activity position. It requires persistence, professionalism, emotional steadiness, and comfort with measurable performance standards. What You’ll Do - Schedule new and returning clients - Secure recurring appointments - Verify insurance and authorizations - Collect payment information - Follow up on missed appointments and incomplete documentation - Maintain CRM and EHR accuracy - Communicate professionally with clients and payers - Escalate concerns appropriately What Success Looks Like - Strong appointment conversion rates - Recurring appointments secured - Insurance and documentation completed prior to visits - Provider calendars optimized - Calm, policy-aligned responses to client objections You are comfortable holding boundaries when needed and following policy consistently. You do not avoid difficult conversations. Qualifications - Minimum 2 years healthcare scheduling or patient coordination experience - Behavioral health experience preferred - Comfortable in high phone-volume environments - Strong objection-handling skills - Ability to work independently in a remote setting - Private, distraction-free home workspace - Reliable high-speed internet - Full availability during scheduled 8-hour shifts Work Structure - Full-time (40 hours/week) - Must be available during the entire scheduled workday - Ongoing activity monitoring (EHR, CRM, call systems) - Occasional weekend rotation may be required This role is ideal for individuals who enjoy helping people while working within clear performance expectations. Compensation & Benefits - $16–$18/hour depending on experience - PTO and paid holidays - Health, dental, and vision benefits - 401(k) plan - $50/month technology stipend

• Oversee multiple campaigns in the pharmaceutical space across different therapeutic areas, driving both strategic alignment and execution • Serve as the project-level lead, partnering closely with the client to ensure projects are strategically planned, executed, and aligned to client brand objectives, all while being delivered on time • Act as the primary day-to-day contact, confidently guiding discussions, translating brand goals into actionable plans, and maintaining clear alignment across stakeholders • Assist in Medical Legal Regulator review submissions and work with the Director and internal teams to ensure accuracy and timely approvals • Work cross-functionally with pharmaceutical clients, agencies, and internal teams, proactively manage timelines, anticipate risks, and ensure campaigns progress smoothly and efficiently from kickoff through launch

• Attend client meetings to observe, take notes, and support follow‑up tasks. • Assist with preparing timelines, meeting recaps, and status updates. • Help organize client materials and ensure documentation is accurate and up to date. • Support the setup and maintenance of project plans in Asana, including tasks, deadlines, and milestones. • Track progress across workstreams and flag questions or potential risks to the project lead. • Assist in preparing client‑facing materials such as kickoff decks and status documents. • Work with internal teams (Product, Content, Operations) to gather information and update project trackers. • Participate in internal check‑ins and help document next steps and dependencies. • Support coordination of campaign activities such as reviews, QA steps, and launch preparation. • Maintain organized project files, trackers, and version‑controlled documents. • Assist with updating timelines, change notes, and other project documentation. • Help collect and summarize basic campaign metrics at project close.