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Impiricus

The future of HCP-Pharma connectivity. Impiricus is the HCP-preferred platform to engage with Pharma.

Senior Client Services Manager

Client Services RepresentativeClient ServicesFull TimeRemoteSeniorTeam 11-50Since 2020H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

73 days ago

Salary

$95K - $110K / year

Seniority

Senior

4 yrs expEnglish

Job Description

Senior Client Services Manager

Impiricus

• Oversee multiple campaigns in the pharmaceutical space across different therapeutic areas, driving both strategic alignment and execution • Serve as the project-level lead, partnering closely with the client to ensure projects are strategically planned, executed, and aligned to client brand objectives, all while being delivered on time • Act as the primary day-to-day contact, confidently guiding discussions, translating brand goals into actionable plans, and maintaining clear alignment across stakeholders • Assist in Medical Legal Regulator review submissions and work with the Director and internal teams to ensure accuracy and timely approvals • Work cross-functionally with pharmaceutical clients, agencies, and internal teams, proactively manage timelines, anticipate risks, and ensure campaigns progress smoothly and efficiently from kickoff through launch

Job Requirements

  • 4+ years of experience in pharmaceutical life sciences, health tech, or a SaaS/platform environment serving pharma clients across an increasing size/complexity of clients
  • Demonstrated experience managing simultaneous multi-phase projects with parallel workstreams across cross-functional teams — with end-to-end ownership of the master project plan
  • History of independently managing complex campaigns across multiple pharma stakeholders, with accountability for on-time, on-spec delivery
  • Demonstrated ability to translate client goals into actionable campaign plans with clear phasing, milestones, and ownership
  • Strong command of project management tools (Asana or equivalent) — not just logging tasks, but owning a live project plan across a high-volume book of business at all times
  • Experience operating in or alongside a SaaS or technology product environment where campaigns intersect with platform build cycles, QA gates, and technical dependencies
  • Extreme attention to detail with the ability to manage high task volume across accounts simultaneously without dropping threads
  • Ability to work in a fast-paced, deadline-driven environment as an organized, autonomous operator — this role does not wait to be told what needs to happen next
  • Travel up to 1-2x per quarter

Benefits

  • Medical, dental, and vision coverage for you and your dependents + on-demand healthcare concierge
  • Pre-tax savings options for healthcare and dependent care, with monthly employer contributions to HSA (if enrolled in a high-deductible plan)
  • 100% paid short- and long-term disability, plus life and AD&D insurance
  • Take the time you need with a flexible vacation policy — recharge your batteries your way
  • 12 weeks of paid leave to spend time with your newborn, adopted, or foster child (available after 6 months)
  • If you’re close to an office, we encourage spending some time in-person to collaborate and connect. If not, remote is always an option.
  • We’ll ship you the gear you need to create a comfortable workspace at home.
  • Save for your future with tax advantages (and company match!)

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