• Translate customer business and/or training requirements into functional and technical requirements to be realized within the TotaraGov product • Support of implementations including assisting with configuration, customized plugins and integration of the Totara product • Manage client upgrades to new version releases including upgrade, regression testing, and remediation • Empower continued client success through the delivery of ongoing enhancements and plugin development • Provide production support through the review, troubleshooting, and resolution of support requests • Work closely with DevOps, Security and Infrastructure teams to ensure compliance with current standards and guidelines • Develop documentation for both technical and business level resources • Support sales team members with new business pursuits through the translation and estimation of prospective client's training requirements into functional Totara solutions that drive business value • Deliver “quick win” scripts/tools and lightweight automations that reduce repetitive work and improve customer outcomes (in partnership with engineering for heavier lifts). • Use AI-assisted workflows to accelerate solutioning, scripting, and testing—without entering sensitive customer/government data into unapproved tools. • Partner with Engineering for escalations and longer-horizon product changes; this role primarily delivers customer-specific implementation work and extensions rather than owning core product roadmap delivery.

• Lead customer onboarding and training sessions to help users get productive quickly • Host office hours and follow-up sessions to support ongoing learning and adoption • Respond to customer questions and troubleshoot issues via the Support Desk, email, or Loom • Review customer usage to identify blockers, confusion, or opportunities for improvement • Escalate bugs and product issues to Engineering and track them as needed • Create and maintain enablement resources such as onboarding scripts, help docs, and Loom videos • Partner with Customer Success, Product, and Engineering to share customer feedback and insights • Support teammates by answering questions and contributing to team workflows

• Drive Value with Foundry: Lead the end-to-end implementation of data-centric solutions using Palantir Foundry. You will architect Ontologies, design pipelines, and build user-facing applications (Workshop/Slate) that solve tangible business problems. • Navigate Ambiguity: Embed yourself within client teams to identify the "unknown unknowns." You will deconstruct high-level business goals into concrete technical roadmaps. • Bridge the Gap: Collaborate with Unit8 Data Scientists and Engineers to ensure the backend logic supports the frontend reality. • Expand & Mentor: Help shape Unit8’s US presence by contributing to business development, scoping new engagements, and demonstrating the power of Foundry to prospective clients.

• Consult with clients on best practices to achieve implementation milestones. • Understand client and internal requirements to manage the implementation of behavioral solutions. • Oversee project management and technical delivery of embedded solutions. • Report implementation status and risks. • Advise on data collection and design requirements. • Partner with Solution Engineering to determine solution strategy and implementation. • Collaborate across teams to ensure accurate configuration and deployment. • Support pre- and post-sales implementation projects to guide NeuroID value. • Deliver client-facing technical documentation.