• Lead customer onboarding and training sessions to help users get productive quickly • Host office hours and follow-up sessions to support ongoing learning and adoption • Respond to customer questions and troubleshoot issues via the Support Desk, email, or Loom • Review customer usage to identify blockers, confusion, or opportunities for improvement • Escalate bugs and product issues to Engineering and track them as needed • Create and maintain enablement resources such as onboarding scripts, help docs, and Loom videos • Partner with Customer Success, Product, and Engineering to share customer feedback and insights • Support teammates by answering questions and contributing to team workflows

• Drive Value with Foundry: Lead the end-to-end implementation of data-centric solutions using Palantir Foundry. You will architect Ontologies, design pipelines, and build user-facing applications (Workshop/Slate) that solve tangible business problems. • Navigate Ambiguity: Embed yourself within client teams to identify the "unknown unknowns." You will deconstruct high-level business goals into concrete technical roadmaps. • Bridge the Gap: Collaborate with Unit8 Data Scientists and Engineers to ensure the backend logic supports the frontend reality. • Expand & Mentor: Help shape Unit8’s US presence by contributing to business development, scoping new engagements, and demonstrating the power of Foundry to prospective clients.

• Consult with clients on best practices to achieve implementation milestones. • Understand client and internal requirements to manage the implementation of behavioral solutions. • Oversee project management and technical delivery of embedded solutions. • Report implementation status and risks. • Advise on data collection and design requirements. • Partner with Solution Engineering to determine solution strategy and implementation. • Collaborate across teams to ensure accurate configuration and deployment. • Support pre- and post-sales implementation projects to guide NeuroID value. • Deliver client-facing technical documentation.

• Partner with Sales/CS to ensure identified candidates are migration eligible (if applicable) • Actively participate in customer implementations, providing hands-on guidance for both new customers and those transitioning from the classic ICANotes program. • Track customer touchpoints in Zoho and liaise with other internal teams to ensure milestones are met • Serve as the escalation point for complex implementation challenges. • Design, refine, and implement workflows to improve the efficiency and effectiveness of the implementation process. • Collaborate with cross-functional teams (e.g., product, support, training) to identify and resolve process bottlenecks. • Ensure a seamless onboarding experience, addressing customer concerns promptly and effectively. • Monitor and act on customer feedback to enhance implementation quality and satisfaction. • Track and report implementation progress, success metrics, and challenges in regular meetings and to leadership. • Ensure implementation timelines, quality benchmarks, and customer satisfaction goals are consistently met. • Develop a handoff process for post go live customers to transition to the Account Management team.