• Partner with Sales/CS to ensure identified candidates are migration eligible (if applicable) • Actively participate in customer implementations, providing hands-on guidance for both new customers and those transitioning from the classic ICANotes program. • Track customer touchpoints in Zoho and liaise with other internal teams to ensure milestones are met • Serve as the escalation point for complex implementation challenges. • Design, refine, and implement workflows to improve the efficiency and effectiveness of the implementation process. • Collaborate with cross-functional teams (e.g., product, support, training) to identify and resolve process bottlenecks. • Ensure a seamless onboarding experience, addressing customer concerns promptly and effectively. • Monitor and act on customer feedback to enhance implementation quality and satisfaction. • Track and report implementation progress, success metrics, and challenges in regular meetings and to leadership. • Ensure implementation timelines, quality benchmarks, and customer satisfaction goals are consistently met. • Develop a handoff process for post go live customers to transition to the Account Management team.

• Own the end-to-end client journey—from onboarding and implementation through account management, renewal, and expansion. • Ensure each customer realizes measurable value from our solutions while driving adoption, engagement, and satisfaction. • Lead all aspects of client onboarding and implementation, ensuring 95%+ of projects are delivered on time and within scope. • Track and improve Time-to-Value (TTV) and Implementation Completion Rate to accelerate client success. • Develop and execute engagement strategies to achieve 80–90%+ active usage rates. • Proactively monitor accounts to identify risks and provide strategic recommendations to clients. • Own assigned client accounts and serve as the primary point of contact for enterprise clients. • Maintain 95%+ gross renewal rate and 110%+ net revenue retention (NRR) through proactive relationship management. • Identify upsell and cross-sell opportunities representing 10–15% of total portfolio ARR annually. • Address and resolve escalations and operational issues with a target of 90%+ closure within SLA and CSAT ≥ 4.5/5. • Advocate for client needs internally, collaborating with Product, Engineering, and Support teams. • Contribute to process improvements to enhance operational efficiency, reduce onboarding cycle times (10–15% YOY improvement), and optimize the client experience. • Maintain dashboards and reports to track essential metrics such as Net Revenue Retention (NRR) and CSAT.

• Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform • Manage the deployment of Samsara technology to customers, enabling customers to achieve quick time to value in their investment • Create launch plans and a roadmap to increase product usage • Track implementation progress, participation, product adoption, and account health • Run training sessions, demonstrate Samsara’s technology, and work through challenges with customers and day-to-day users of the system across numerous use cases • Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers • Deeply understand the Samsara platform’s capabilities and explain them to customers of all types • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Workday Conversion Consultant leads data migration activities, ensuring accurate, validated, and timely data loads into Workday. Key Responsibilities - Lead data conversion strategy and execution for Workday implementations. - Analyze legacy data and define transformation and cleansing rules. - Execute data loads using EIBs and conversion tools. - Validate converted data and resolve discrepancies. - Partner with functional teams to ensure data readiness and accuracy. Qualifications - Bachelor’s degree in Information Systems, Business, or related field. - Experience supporting Workday data conversions. - Strong data analysis and validation skills. - Experience with EIBs and reporting. Requirements - Workday Data Conversion Certification (preferred). Note - No 3rd parties; No Sponsorship - USC or Greencard.