• Drive Value with Foundry: Lead the end-to-end implementation of data-centric solutions using Palantir Foundry. You will architect Ontologies, design pipelines, and build user-facing applications (Workshop/Slate) that solve tangible business problems. • Navigate Ambiguity: Embed yourself within client teams to identify the "unknown unknowns." You will deconstruct high-level business goals into concrete technical roadmaps. • Bridge the Gap: Collaborate with Unit8 Data Scientists and Engineers to ensure the backend logic supports the frontend reality. • Expand & Mentor: Help shape Unit8’s US presence by contributing to business development, scoping new engagements, and demonstrating the power of Foundry to prospective clients.

• Consult with clients on best practices to achieve implementation milestones. • Understand client and internal requirements to manage the implementation of behavioral solutions. • Oversee project management and technical delivery of embedded solutions. • Report implementation status and risks. • Advise on data collection and design requirements. • Partner with Solution Engineering to determine solution strategy and implementation. • Collaborate across teams to ensure accurate configuration and deployment. • Support pre- and post-sales implementation projects to guide NeuroID value. • Deliver client-facing technical documentation.

• Partner with Sales/CS to ensure identified candidates are migration eligible (if applicable) • Actively participate in customer implementations, providing hands-on guidance for both new customers and those transitioning from the classic ICANotes program. • Track customer touchpoints in Zoho and liaise with other internal teams to ensure milestones are met • Serve as the escalation point for complex implementation challenges. • Design, refine, and implement workflows to improve the efficiency and effectiveness of the implementation process. • Collaborate with cross-functional teams (e.g., product, support, training) to identify and resolve process bottlenecks. • Ensure a seamless onboarding experience, addressing customer concerns promptly and effectively. • Monitor and act on customer feedback to enhance implementation quality and satisfaction. • Track and report implementation progress, success metrics, and challenges in regular meetings and to leadership. • Ensure implementation timelines, quality benchmarks, and customer satisfaction goals are consistently met. • Develop a handoff process for post go live customers to transition to the Account Management team.

• Own the end-to-end client journey—from onboarding and implementation through account management, renewal, and expansion. • Ensure each customer realizes measurable value from our solutions while driving adoption, engagement, and satisfaction. • Lead all aspects of client onboarding and implementation, ensuring 95%+ of projects are delivered on time and within scope. • Track and improve Time-to-Value (TTV) and Implementation Completion Rate to accelerate client success. • Develop and execute engagement strategies to achieve 80–90%+ active usage rates. • Proactively monitor accounts to identify risks and provide strategic recommendations to clients. • Own assigned client accounts and serve as the primary point of contact for enterprise clients. • Maintain 95%+ gross renewal rate and 110%+ net revenue retention (NRR) through proactive relationship management. • Identify upsell and cross-sell opportunities representing 10–15% of total portfolio ARR annually. • Address and resolve escalations and operational issues with a target of 90%+ closure within SLA and CSAT ≥ 4.5/5. • Advocate for client needs internally, collaborating with Product, Engineering, and Support teams. • Contribute to process improvements to enhance operational efficiency, reduce onboarding cycle times (10–15% YOY improvement), and optimize the client experience. • Maintain dashboards and reports to track essential metrics such as Net Revenue Retention (NRR) and CSAT.