• Under minimal direction, develops conceptual solutions for P3 projects based on the project team design, Facilities Management (FM) requirements and JCI pursuit team direction and strategies. • Leads pricing processes for our final solution which meets the requirements as described in the Performance Output Specification. • Able to provide design-assist input from a facility operations and lifecycle perspective which result in greater system efficiency and lowest net present costs. • Manages the development of a compelling business case for the proposed scope of work. • Leads and manages the development of larger, complex and strategic projects from inception through Financial Close. • Responsible for generating and managing a development budget and timeline. • On assigned P3 projects, reviews client Performance Output Specification and team drawings to influence suitability of team design to Facility Management requirements. • Drives optimization of building systems and equipment design and works with Design & Construction team to develop operations plans and cost strategies to arrive at the lowest NPV solution. • Leads team of subject matter experts and strategic partners to prepare detailed operations plan, staffing structure and cost estimates for O&M services, lifecycle and transition services for submittal as the final solution to the client RFP. • Attends project team design team meetings and represents JCI in a professional and collaborative manner to review and influence design in relation to suitability with FM requirements. • Provides input and assistance as required in regards to D&C team as they develop the Energy Consumption Guarantee Target. • Participates and presents at Bi-lateral meetings/presentations with Customers and Owners team including: Design Presentation Meetings and Commercially Confidential Meetings. • Assists Sales as needed in preparing and presenting the evolving project details in internal management reviews throughout the procurement process. • Ensures a smooth transfer of knowledge to the members of the Transition team after Financial Close.

• Lead and actively work with a team of three Billing Analysts to meet deadlines and SLAs. • Drive customer billing and cash application on QuickBooks, ensuring accuracy and timeliness across all products and services. • Manage invoicing and cash reconciliations between QuickBooks and Oracle, ensuring proper audit trails and compliance. • Respond promptly to customer queries and manage the Zendesk queue with a 24-hour turnaround. • Drive cash collection efforts by partnering with Accounts Receivable on weekly and monthly receivable reporting, presenting open items in billing and receivables leadership meetings, and following up on ageing of receivables to reduce overdue balances. • Partner with Client Relationship Managers to resolve billing issues and accelerate collections. • Support audits, SOX compliance, and contribute to process improvements and control enhancements.

• Provide oversight, leadership, management, and enhancement of organizational systems, policies, and procedures, aiming to foster an internal culture of care, discipline, resilience, and innovation. • Work closely with program teams to assess operational needs and design and execute plans to operationalize a wide range of program initiatives. • Management and implementation support to establish clear, values-driven expectations and practices for staff conduct, communication, decision-making, and accountability. • Contribute towards the completion of HR systems and procedures and manage their implementation. Ensure legal compliance and risk management in all HR systems and procedures. • Supervise the Operations Manager's work and provide support and guidance. This includes conducting weekly supervision check-ins, progress reports, and annual performance reviews.

• Execute Government Programs processes accurately, efficiently, and in compliance with CMS regulations • Assignments may include one or more of the following: Employer Group Waiver Plan (EGWP) enrollment administration and oversight, financial information reporting, coordination of benefits, prescription drug event error management, etc. • Oversee schedules for processes assigned, adjust as necessary to ensure deadlines are met • Assist subject matter experts in defining and documenting process steps • Review and research errors, prioritize reconciliation efforts • Communicate effectively with various stakeholders to manage expectations and ensure timely issue resolution • Other duties as assigned.