• Own and ensure the successful, predictable, and scalable execution of all lab deliveries formally managed by the Delivery Operations team. • Own delivery assurance for all labs designed as managed by Delivery Operations and ensure all key metrics are recorded and monitored regularly. • Lead the team in planning through launch of delivery for designated events, including regular monitoring and engagement to meet customer needs for all highly visible deliveries. • Establish and enforce delivery of readiness standards for consistency and scalability of Skillable lab use across customers. • Co-ordinate pre-instancing, scale testing, and deployment validation. • Maintain rolling delivery forecasts for managed programs and develop concurrency models and resource planning frameworks, in collaboration with Customer Experience teams. • Build, publish and maintain best practices for lab design which ensure high scale delivery through design optimization, design patterns, and resource usage. • Lead post-delivery reviews and retrospectives to drive continuous improvement of delivery operations. • Partner with Product and Technical PMs to influence platform enhancements that increase delivery success. • Guide customer facing teams on scalable lab program design to ensure broad knowledge share across Skillable, in support of customer needs. • Ensure all critical team members across the organization understand delivery requirements and operational constraints. • Represent delivery readiness, including regular reporting on key data points, within leadership planning discussions. • Build, manage and retain a high performing team with strong redundancy and knowledge share, through strong leadership and talent development. • Develop future talent and succession plans for key roles through assigning regular occurring responsibilities, mentoring, and strategic delegation. • Focus daily on execution and risk management (i.e. monitor active deliveries, respond to incidents, triage and resolve delivery issues, lead planning sessions, review and optimize lab content, ensure real-time coordination during live events). • Focus monthly on forward planning and alignment (i.e. maintain visible 3-month rolling delivery plan for managed programs, identify tier 1 and high-risk deliveries, validate capacity and infrastructure readiness, review forecast accuracy, adjust delivery plans). • Focus quarterly on strategic readiness and evolution (i.e. forecast delivery, infrastructure and fabric needs, deployment standards and delivery best practices, new tools and scale strategies, structured post-delivery reviews, capacity modeling and monitoring frameworks). • Manage, coach and mentor direct reports to foster skill development, knowledge sharing, and technical growth. • Support and promote the company values through positive interactions with both internal and external partners and customers on a regular basis. • Other strategic business initiatives or special cross-functional project involvement as required.

• Own data hygiene, quality, integrity, and governance across HubSpot • Build and maintain dashboards and reports for pipeline health and metrics • Onboard and train team members on systems and processes • Lead change management for new tools and processes

• Work closely with the Executive Director to define the organization’s strategic direction and team priorities. • Monitor key performance indicators to ensure Morada Comum achieves its goals, reporting regularly to the Board and OCH together with the Executive Director. • Collaborate with the Executive Director on reporting to funders and maintaining clear and effective reporting processes. • Support the Executive Director in tracking engagement with funders, advisors, and board members. • Work with the OCH People & Culture team and the Executive Director to support staff development, strengthen organizational culture in Brazil, and define team engagement processes. • Monitor organizational development, identify risks, and prepare forecasts for growth or potential scaling down. • Oversee the organization’s overall budget, financial planning, and financial execution. • Work with the Project Manager to ensure campaign timelines, budgets, and targets are delivered as planned. • Manage relationships with external providers, including legal, accounting, and operational services, and maintain effective communication with organizational teams, suppliers, and partners. • Identify and implement tools, technologies, and processes that improve operational efficiency.

Role Description We are looking for a highly detailed, execution-focused Operations Manager to join one of our clients, Guidepost Marketing. This is not a "sit back and delegate" role; we need a "system architect" who is impatient with inefficiency and thrives on mapping out delivery pipelines. You will report directly to the Founder/CEO (Kyle) and support our Ads, Automations, and Dev teams to ensure our clients receive world-class results on time, every time. Your primary goal in the first 6 months is to own ClickUp as the "source of truth." You will map our service delivery pipelines, build out the documentation (SOPs) that currently lives in our heads, and lead the team to hit deadlines with surgical precision. Responsibilities - Project & Delivery Oversight: Using ClickUp to ensure all client deliverables are completed efficiently and on schedule. - Process Mapping: Designing and optimizing service delivery pipelines and internal workflows. - Documentation: Creating the company playbook—building and documenting SOPs for client acquisition, ad launches, and internal operations. - Team Leadership: Managing task flows for the Ads and Dev teams, ensuring they have what they need to execute, and ensuring client deliveries are met on time. - Reporting: Providing organizational health reports and performance updates to the CEO. - Communication: Managing occasional client emails and internal updates (you are the bridge, but you won't be stuck in meetings all day). - System Design: Identifying opportunities for automation and better workflow integration between our marketing and fulfillment arms. Qualifications - 5+ years of experience in Operations or Project Management, preferably within a Marketing Agency or fast-paced digital environment. - ClickUp Mastery: You should be able to build complex workflows, dashboards, and dependencies in ClickUp in your sleep. - We are looking for a "high-drive" personality who is detail-oriented, a bit impatient with delays, and obsessed with "getting it done." - Marketing Fluency: You don't need to run ads yourself, but you must "speak the language" of digital marketing and customer acquisition. - System Architect Skills: Experience with Zapier and HubSpot is highly desirable to keep our tech stack talking. - Bias for Action: You are a "hands-on" planner who builds the plane while helping us fly it. - Independence: A high level of autonomy and the ability to prioritize a complex task list without hand-holding. Requirements - Compensation: USD2,500 - USD3,500 - 100% Remote: Work from anywhere. - Generous Time Off: 9 National Holidays per year + unlimited PTO - Growth Path: Clear trajectory Logistics - Type: Full-Time (40 hrs/week). - Mandatory Hours: Overlap with the EST time zone as much as possible - Setup: You will need a quiet workspace, fast internet, a webcam, and a microphone for video calls.