To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Are you a technically-minded, courageous communicator with a startup mentality and a passion for innovation? Do you thrive in a fast-paced environment where you can build, scale, and evangelize cutting-edge solutions? The world of IT Service Management is changing and Salesforce is leading the charge by heavily investing in ITSM space. Salesforce has launched Agentforce IT Service, a next-generation ITSM solution built on the world’s #1 Service Cloud. Unlike legacy tools trapped in “portal-to-ticket” workflows, Agentforce is agent-first, conversation-first, and workflow-driven - redefining how employees resolve issues through AI-powered, 24/7 conversational experiences. This is your opportunity to be part of Salesforce’s bold entry into the ITSM market - helping customers automate up to 80% of IT tasks end-to-end with the combined power of Agentforce, Data Cloud, and Einstein AI. This Specialist Solution Engineer role sits within our Emerging Business Unit, focusing on products in a similar growth lifecycle phase. The EBOU’s mission is to incubate, scale, and grow these solutions with a startup mindset. You'll operate as a subject matter expert, articulating the value of our solutions and their seamless integration within the broader Salesforce portfolio. This is a dynamic role where your ability to think outside the box, challenge the status quo, and identify solutions that drive sales will be key to our team's success. Product Overview As a Specialist Solution Engineer supporting Agentforce IT Service, you will be instrumental in demonstrating and evangelizing in these areas: Our IT Service Management (ITSM) solution revolutionizes how employees get help and how IT teams deliver it. Built on the world’s #1 Service Cloud platform, Agentforce IT Service replaces outdated “portal-to-ticket” systems with an agent-first, conversation-first, workflow-driven experience. You’ll be selling a solution that helps companies: -- Deliver Conversational, Always-On Support: Empower employees to get help in minutes, not hours, without leaving their workflow. Agentforce meets users where they work — in Slack — allowing them to request hardware, reset passwords, or report issues through natural conversation rather than complex forms. -- Automate End-to-End Incident Management: Accelerate resolutions with AI-driven triage, auto-creation of incidents, and intelligent routing to the right specialists. Reduce manual effort and improve agent productivity by letting Einstein handle repetitive tasks. -- Unify IT and HR Service on One Platform: Eliminate silos by bringing IT, HR, Facilities, and other service teams together within Salesforce. Deliver consistent, cross-departmental experiences with shared workflows, automation, and analytics. -- Gain Full Visibility with a Native CMDB: Leverage Salesforce’s Configuration Management Database (CMDB) to visualize asset relationships, dependencies, and health in real time. Identify root causes, track service impacts, and resolve issues before they cascade. -- Boost Productivity and Reduce Costs: Automate up to 80% of IT tasks end-to-end through workflow automation, AI assistance, and self-service. Free up IT talent to focus on innovation instead of routine ticket handling. -- Enable the Agentic Enterprise: Combine human expertise with AI assistance to create a self-healing, proactive support environment where employees and digital agents collaborate to solve problems faster than ever before. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $113,330 - $180,250 annually There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $124,670 - $198,170 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

• Identify, prospect, and close net-new enterprise accounts within the Energy sector to meet and consistently exceed sales quotas. • Develop and execute a strategic territory plan, utilizing proactive outbound outreach, industry networking, and deep market analysis to generate a predictable pipeline. • Lead the end-to-end sales process, from initial discovery and executive pitching to complex contract negotiation and successful deal closure. • Partner effectively with the Go-to-Market (GTM) team to structure compelling proof of concepts (POCs) and launch targeted enterprise campaigns. • Serve as the strategic bridge during the transition of closed accounts to Project Management and Support teams, while maintaining high-level relationships to drive future account expansion. • Act as the voice of the market, translating prospect feedback into actionable insights for the Quvia Product team to help drive our product roadmap and feature enhancements.

• Identify opportunities to improve quality, optimize efficiency, and integrate pathology imaging solutions across the customer base and across the entire cancer diagnosis and treatment pathway • Gain agreement and path forward on solving customer needs • Clearly articulate the value of digital pathology • Drive targeted, sustainable improvements and recommendations that are tied to clinical, financial and operational performance outcomes by leveraging Lean and Six Sigma tools, consulting skills, and change management process • Lead process to identify, evaluate and measure impact of tailored Evident Scientific’ Pathology imaging solutions necessary to optimize digital pathology • Collaborate with internal and external customers for the purpose of benchmarking performance and knowledge building of industry best practices to guide customers to their ideal integrated digital pathology solution • Perform customer workflow evaluations and create plans to help customers achieve their digital pathology goals • Clearly communicate complex and technical product information as well as technical IT and networking information to a variety of customer stakeholders • Serve as the technical expert for digital pathology hardware and software product line • Maintain current knowledge of competition and market through study of competitive marketing information, competitive literature, and field surveillance of competition • Complete client IT security documents and RFP’s, using appropriate internal resources to gather information when needed • Update SFDC and/or daily management files • Consult with and help customers with the implementation of reporting needs

• Own the Expansion Revenue Engine. Build the strategy and operating rhythm that turns customer results into measurable revenue growth. Lead Tekmetric’s expansion business across the installed customer base, including: • Build a Repeatable Expansion Motion. Create a predictable and measurable expansion pipeline. • Enable Product-Led Growth and In-Product Discovery. Partner with Product and Marketing to drive product discovery and adoption. • Lead Cross-Functional Expansion Strategy. Collaborate on initiatives that increase product attach rate, customer lifetime value, and adoption of new products. Serve as the GTM leader responsible for aligning expansion revenue across: • Build and Lead the Expansion Team. Recruit, develop, and lead a high-performing expansion sales team. Key leadership responsibilities include: • Payments Revenue Partnership. Maintain leadership partnership with Payments Sales to ensure alignment between payments adoption and broader expansion strategy. Payments is a critical lever in delivering the next stage of customer results and overall revenue growth.