• Plan, design, configure, deploy, support, and maintain system configurations and modifications for the enterprise HR/Payroll application to ensure accurate data, high system performance, and compliance with organizational policies. • Perform highly advanced analysis and contribute to special projects and cyclical processes such as production expansion projects (e.g., new agency/entity deployments, new entity creation, deployment of new functionality), fiscal year-end close, legislative or regulatory system changes, third‑party integrations, software image upgrades, and decommissioning of functionality. • Support customer agencies/entities with discovery, prototyping, configuration, security, conversion, integration, and acceptance testing for both implementation and post‑production support activities. • Execute work in alignment with defined project scope, milestones, deliverables, and due dates, ensuring adherence to established processes, policies, and procedures. • Manage and enforce role-based access control (RBAC) and least‑privilege models within the HR/Payroll application and connected systems. • Design and maintain segregation of duties (SoD) rules; identify, analyze, and remediate SoD conflicts across business processes. • Review and validate security roles, permission sets, and custom authorizations within the HR/Payroll application and all ancillary systems. • Monitor and analyze authentication, authorization, and privilege‑escalation logs for suspicious behavior and coordinate findings with information security stakeholders. • Oversee secure integration of third‑party applications using SAML, OAuth, OIDC, SCIM, and custom APIs, ensuring adherence to security and compliance standards. • Validate system changes, customizations, and workflows for security and compliance impact and recommend mitigation strategies where needed. • Respond to and investigate identity‑related security incidents, including account compromise, unauthorized access, and potential fraud indicators. • Plan, design, implement, and maintain information technology security measures to safeguard system data and ensure confidentiality, integrity, and availability. • Participate in annual SOC‑1 attestation audits and ensure that control design and operation address security, availability, processing integrity, confidentiality, and privacy in all solutions. • Ensure all digital products and content associated with the HR/Payroll application meet WCAG 2.1 accessibility standards, maintaining perceivable, operable, understandable, and robust experiences for all users. • Regularly review content and interfaces for accessibility compliance and coordinate remediation of identified issues. • Maintain standards for security, performance, compliance, and architecture across the HR/Payroll application ecosystem. • Review and recommend approval for security deliverables related to application architecture, system development lifecycle (SDLC), disaster recovery, system security plans (SSP), and related security documentation for current and planned applications. • Provide Level 2 Service Desk support, including ticket handling for complex issues, in‑depth troubleshooting, root‑cause analysis, and basic configuration changes, following established and auditable processes. • Collaborate and coordinate with Managed Services vendors performing Level 3 support activities, ensuring clear communication, appropriate escalation, and timely resolution of issues. • Actively respond to and maintain customer ticket requests via the service desk, providing current status and documentation for break‑fix issues, incidents, required maintenance activities, and enhancement requests. • Perform all work in accordance with ITIL principles and practices for IT service management (ITSM) and IT asset management (ITAM), ensuring alignment of IT services with business needs. • Actively participate in Major Incident Management (MIM) processes for high‑priority (P1 and P2) incidents, within assigned modules or functional areas. • Participate in disaster recovery planning, exercises, and execution, as well as upgrade testing and validation activities. • Assist with system and customer expansion activities, including onboarding new entities and deploying new functionality or modules. • Contribute to and deliver presentations at user groups and stakeholder forums to communicate system changes, best practices, and key metrics. • Other duties as assigned.