RAM Technologies

• Setting up, maintaining, monitoring, and troubleshooting day to day production operations. • Creating and maintaining a variety of automated processes that improve operations ability to meet client demands. • Analyzing and understand the business processes. • Design solutions that drive highest levels of automated and accurate outcomes. • Performs daily production control monitoring, scheduling, and planning of operational jobs and outputs. • Ensure daily processing is accurate and meets or exceeds daily performance metrics. • Work closely with operational partners to understand support needs and develop opportunities for efficiencies. • Create plans for the implementation and deployment of releases. • Communicate to all stakeholders, the documented plans for release deployment to all environments. • Track the release deployment progress. • Identify the risks that can delay the release and manage them to eliminate quality issues and ensure accurate deployment. • Lead the production deployment activities, working with operational, IT, and client stakeholders, to ensure successful deployment. • Work with development to incorporate automations into the product when feasible.

• Oversee the testing of new software releases • Lead the claims side of the T&V team • Assign individual work items and projects to team members • Continuously evaluate and improve T&V processes • Act as a mentor to team members • Conduct regular performance reviews for all team members

• Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. • Records client interactions, including inquiries, complaints, comments, and actions taken. • Determine information needed from client for research (logs, data dumps, screen prints, etc). • Analyzing client data to assist clients with configuration issues. • Creating and running database queries to evaluate data. • Configuring and testing within the system to make recommendations to clients. • Identifying and facilitating issue resolution with functional and technical groups.