• Be the demo expert: Be the expert of our product and come up with workflow solutions and articulate complex concepts in simple and compelling ways to the prospects • Professional development: Assisting in sales rep professional development via documentation, and making of the materials, pitch coaching • Be the domain expert: Keep up-to-date on any legislative and policy changes in the space we serve, counseling, WBL, CCR accountability • Product Liaison: Provide feedback from the front lines to our product teams in a way that allows our teams to improve our products and services • Position the SchooLinks platform as a solution (and as a partner) to all stakeholders, from shallow to deep, from storytelling, to technical deep-dives • Develop, refine, and deliver tailored product demonstrations that are thoughtful, simple, but engaging • Effectively communicate complex technology, workflows and implementations to a variety of stakeholders – e.g. telling a compelling story to educators and administrators, as well as leading credible, in-depth technical discussions with information technology experts • Act as a trusted strategic and technical advisor with our prospective customers, thoughtfully considering customer vision and needs to design the best solutions with detailed workflow considerations and change management best practices to drive urgency for adoption • Work with our Writers to respond to functional and technical elements of RFIs/RFPs • Coach and mentor fellow team members on all things counseling and CTE workflows and legislative changes related to CCR accountability across states • Track progress on projects through consistent record-keeping and documentation • Share knowledge and facilitate the enablement to ensure we are upskilling our Account Executives to be able to articulate and solution sell our products

• Guide a high‑performing team of consultants and technical experts responsible for designing and delivering advanced Total Lab Diagnostic Solutions across the Western US. • Shape modern laboratory operations, drive digital transformation, lead teams influencing advanced healthcare systems. • Partner across the organization to build future‑ready lab environments. • Influence healthcare outcomes at scale, contribute to meaningful innovation, and grow within a culture that values diverse perspectives and bold ideas. • Define and execute a consulting vision for US lab diagnostics. • Partner with leaders to set long‑term strategies aligned with regional priorities. • Identify growth opportunities and emerging technologies. • Build high‑trust cross‑functional relationships. • Oversee consulting engagements end to end. • Lead, mentor, and empower automation and informatics consultants. • Establish KPIs, playbooks, and quality standards. Ensure seamless integrated automation and digital solution delivery. • Stay ahead of diagnostics, automation, and digital health trends. • Contribute to thought leadership and new frameworks. • Identify workflow, cost, and efficiency optimization opportunities.

• Configure and manage the Eightfold Talent Intelligence and Workday Recruiting platforms • Responsible for designing, implementing, and supporting end-to-end processes between Eightfold and Workday. • Work closely with HR, Engineering, vendors, and third-party integrators to optimize talent workflows and ensure data integrity across platforms • Partner with stakeholders to define and enhance talent acquisition, internal mobility, and talent management processes • Troubleshoot issues and ensure data integrity, synchronization, and security across platforms • Support the rollout of new Eightfold and Workday features and capabilities • Create and maintain documentation for system configurations, integration flows, and business processes • Stay current with updates to Eightfold, Workday and HR technologies, recommending improvements as needed

• Serve as a trusted solutions consultant, driving fast, successful customer implementations and adoption. • Design and deliver post-sales solutions (analytics, processes, documentation, infrastructure) that accelerate time to value. • Optimize tools and data (Gong, Pylon, Kapa, Datadog, Amplitude, AI self-service) to improve workflows and customer experience. • Guide customer engineering teams on SDK and API best practices to reduce timelines and scale rollouts. • Triage and resolve technical issues across customers and internal teams to maintain momentum. • Create playbooks and implementation guides to speed onboarding and drive usage. • Partner cross-functionally and with executives, leading technical deep dives and platform optimization. • Stay current on crypto/fintech trends; travel occasionally (~1x/month).