• Develop and maintain detailed reports and dashboards for SAM operations • Monitor software utilization, license compliance, and procurement analytics • Generate Effective License Position (ELP) reports and audit-ready documentation • Identify cost optimization opportunities through data analysis • Ensure data integrity and consistency across reporting platforms • Track Key Performance Indicators (KPIs) to measure team performance

• The Travel Analyst coordinates and makes travel and lodging arrangements for Field Safety Specialists under the project assigned. • Responsible for evaluating flight travel time and for selecting the most efficient and cost-effective travel with the goal of minimizing staff travel time. • Responsible for flight bookings, itineraries, car rentals, etc. for Field Safety Specialists as well as entering travel requests into the company’s scheduling system. • Receive and review case work orders and confirm date and time of visit with Sponsor to schedule site visit. • Coordinate travel for Field Safety Specialists once site visits are confirmed with the Sponsor, ensuring all arrangements comply with requirements and company procedures. • Schedule and confirm Field Safety Specialist travel within 24 hours after receiving confirmation of site visit. • Work closely and in conjunction with the corporate travel contractor to book flights, lodging and ground transportation. • Responsible for entering travel requests into the company’s Scheduling System and creating work orders for each order. • Work with supervisory management and elevate concerns as needed. • Communicate travel requirement(s) to the Field Safety Specialists. • Confirm bookings with each Field Safety Specialist and appropriate parties. • Provide Field Safety Specialists date and time of arrival for each case assigned. • Aid in changing and/or canceling flights, provides Field Safety Specialist with travel-related information. • Remain aware of travel-related information that may cause delays or prevent flight connections from occurring and communicate this information to the Field Safety Specialist in route. • Make last-minute travel arrangements or cancellations due to inclement weather or other travel emergencies. • Ensure accurate transportation itinerary information is available to employees and appropriate parties. • Answer phones and return phone calls in a timely manner. • Perform other duties as assigned.

• The Senior Workforce Analyst plays a critical role in advancing Safelite's workforce and capacity planning capabilities. • This role partners closely with business stakeholders, field leaders, and cross-functional teams to design, build, and enhance analytical tools and processes that improve visibility into workforce performance and support effective capacity decision-making. • This position balances hands‑on analytical work with forward‑looking solution design—developing scrappy, high-impact tools while laying the groundwork for future scalable systems, intelligence layers, and long‑term workforce capability maturity. • Design and build analytical models and tools to support capacity planning, operational visibility, and field execution. • Develop iterative solutions that drive immediate value while informing scalable future-state approaches. • Partner closely with field and business stakeholders to understand operational workflows, pain points, and capacity challenges. • Gather input that shapes tool design, analytical models, and planning frameworks, ensuring solutions are grounded in real operational needs. • Develop and refine foundational workforce planning concepts, including capacity models, staffing frameworks, scenario analyses, and demand/supply visibility tools. • Advance the organization’s workforce capability maturity through analytical and process innovation. • Build and maintain intelligence layers and automated processes, enabling proactive insights, alerting, and improved decision-making. • Collaborate with technical partners to productionize successful prototypes into stable, scalable solutions. • Ensure data quality, consistency, and interpretability across workforce metrics, tools, and processes. • Establish and uphold standards, definitions, and governance frameworks that improve workforce data stewardship. • Provide analysis, training, documentation, and ongoing support to business and field stakeholders, empowering teams to leverage workforce insights effectively in their daily operations and planning decisions.

• Analyze LLM visibility and Share of Voice, create a continuous feedback loop across various teams to optimize Twilio's presence in AI search/AEO (answer engine optimization), drive enablement and operational efforts to ensure consistent tool usage and storyline. • Support the strategy, data ingestion, and modeling required to build and maintain net new and existing brand measurement components. Drive a single, cohesive narrative combining disparate data sets. • Inspire experimentation adoption in teams. Build the frameworks and structure to drive experimentation rigor and clarity of incrementally of marketing initiatives. • Support Media Mix Modeling (MMM) and Multi-Touch Attribution (MTA) initiatives to understand the impact of various marketing channels on Sign Ups, SQLs, activations, and guide budget allocation. • Translate complex data sets into actionable insights and strategic recommendations for exec-level audiences. • Own enablement efforts for emerging channels, sharing accomplishments, KPIs, and cross-team collaborations broadly across the marketing organization.