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Senior Workforce Analyst
Location
Ohio
Posted
86 days ago
Salary
0
Seniority
Senior
Job Description
Senior Workforce Analyst
Safelite
• The Senior Workforce Analyst plays a critical role in advancing Safelite's workforce and capacity planning capabilities. • This role partners closely with business stakeholders, field leaders, and cross-functional teams to design, build, and enhance analytical tools and processes that improve visibility into workforce performance and support effective capacity decision-making. • This position balances hands‑on analytical work with forward‑looking solution design—developing scrappy, high-impact tools while laying the groundwork for future scalable systems, intelligence layers, and long‑term workforce capability maturity. • Design and build analytical models and tools to support capacity planning, operational visibility, and field execution. • Develop iterative solutions that drive immediate value while informing scalable future-state approaches. • Partner closely with field and business stakeholders to understand operational workflows, pain points, and capacity challenges. • Gather input that shapes tool design, analytical models, and planning frameworks, ensuring solutions are grounded in real operational needs. • Develop and refine foundational workforce planning concepts, including capacity models, staffing frameworks, scenario analyses, and demand/supply visibility tools. • Advance the organization’s workforce capability maturity through analytical and process innovation. • Build and maintain intelligence layers and automated processes, enabling proactive insights, alerting, and improved decision-making. • Collaborate with technical partners to productionize successful prototypes into stable, scalable solutions. • Ensure data quality, consistency, and interpretability across workforce metrics, tools, and processes. • Establish and uphold standards, definitions, and governance frameworks that improve workforce data stewardship. • Provide analysis, training, documentation, and ongoing support to business and field stakeholders, empowering teams to leverage workforce insights effectively in their daily operations and planning decisions.
Job Requirements
- Bachelor's Degree Analytics, Statistics, or related quantitative field or equivalent Required
- Master's Degree Analytics, Statistics, or related quantitative field Preferred
- 4-6 years Relevant experience in analytics workforce planning, capacity modeling, operations analysis, or similar fields Required
- 1-3 years Experience building analytical tools and designing processes that transition from scrappy prototypes to scalable solutions.
- Ability to write complex SQL queries for data extraction, transformation, and analysis.
- Python proficiency for automation, data transformation, and tool development.
- Advanced Excel expertise (PowerQuery, advanced formulas, model design).
- Strong analytical problem-solving skills and business acumen with the ability to translate complex business needs into actionable models and tools.
- Ability to work collaboratively with field teams and cross-functional partners, incorporating real-world feedback into solution design.
- Strong communication skills with the ability to explain complex concepts simply and clearly.
- Demonstrated experience performing complex data analysis and providing guidance to others on the use of analytical tools.
- Familiarity with common KPIs used in the industry, including conversion metrics, order funnels, Net Promoter Score, price elasticity, workforce management, call center KPIs, etc.
- Proficiency in industry-leading BI tools such as Tableau, Power BI, or similar platforms preferred.
- Knowledge of forecasting techniques and statistical modeling preferred.
- Experience in workforce/capacity planning, operational modeling, or service operations analytics preferred.
- Familiarity with operational KPIs and workforce metrics preferred.
Benefits
- Competitive weekly pay and bonus opportunities.
- Total job benefits valued at more than $10k*.
- 401(k) plan with company matching.
- Medical coverage plans customized to suit your needs.
- Commitment to work/life balance through our paid time off (PTO) programs.
- Company holidays and paid volunteer days.
- Up to $5,250 in tuition reimbursement per year.
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