Role Description The Backup and Recovery Specialist, Mid administers and optimizes enterprise backup and recovery services that safeguard large-scale data sets and business-critical applications in a federal IT environment. This role designs and refines backup policies, storage architectures, and recovery workflows to align with business continuity and disaster recovery objectives. The specialist performs advanced troubleshooting for failed jobs and complex restore scenarios across hybrid on-premises and cloud infrastructures while providing technical guidance to junior staff and stakeholders on data protection standards and reporting. - Architect and maintain backup solutions for physical, virtual, and cloud workloads, including policy design, job scheduling, and capacity planning. - Analyze backup infrastructure performance and tune concurrency, bandwidth usage, and storage tiers to meet stringent recovery time and recovery point targets. - Perform complex restore operations such as database point-in-time recovery, granular file and application restores, and disaster recovery exercises. - Implement and maintain backup encryption, key management, and role-based access controls to protect sensitive data in transit and at rest. - Document and test disaster recovery runbooks, coordinating periodic failover and restoration drills with operations and application teams. - Integrate backup systems with monitoring and reporting solutions to provide dashboards, alerts, and compliance metrics for leadership. - Troubleshoot backup job failures and performance bottlenecks, driving root-cause analysis and remediation across the backup environment. - Mentor junior backup and infrastructure staff, sharing best practices for data protection, recovery operations, and documentation. Qualifications - Bachelor’s degree in IT, Computer Science, or a related field, or equivalent relevant work experience. - 4–7 years of experience in data backup and recovery, storage engineering, systems administration, or related IT infrastructure roles. - Proficient understanding of backup and recovery principles and technologies, including support for physical, virtual, and cloud workloads. - Hands-on experience with enterprise backup tools such as Veritas NetBackup, Veeam, CommVault, or similar platforms in medium to large environments. - Strong problem-solving and analytical skills with proven ability to resolve complex backup, storage, and recovery issues independently. - Experience using monitoring tools and documenting backup configurations, runbooks, and recovery procedures. - Active Secret clearance or ability to obtain and maintain the required investigation level. - U.S. citizenship required. Preferred Qualifications - Relevant certifications such as Veritas Certified Specialist, Veeam Certified Engineer, or CISSP. - Experience integrating backup and recovery platforms with enterprise monitoring, reporting, and compliance dashboards. - Familiarity with highly regulated federal IT environments, including security and compliance controls for protected data. - Background leading or coordinating disaster recovery exercises, tabletop scenarios, and recovery testing initiatives. Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Role Description The Mom and Baby division specializes in providing maternity related medical equipment billed through insurance. This position will be responsible for resolving claims that have been rejected by insurance and will assist with developing improvements to our collections processes. - Resolve incoming rejections for the Mom & Baby division - Analyze rejection data and insurance payment trends to identify patterns, trends, and the root cause - Correct claim data as per payer requirements (e.g., modifiers, diagnosis codes, HCPCS, NPI, etc.) - Maintain detailed records of all rejection cases, resolutions, and follow-up actions - Verify eligibility, coverage, and authorization when needed to prevent future denials - Assist with other projects for claims that have been denied or rejected - Collaborate with our billing team and leadership - Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies - Compliance is a condition of employment and is considered an element of job performance - Maintain HIPAA/patient confidentiality - Regular and reliable attendance as assigned by your schedule - Other job duties assigned Qualifications - High school diploma or GED - Ability to understand difference between HCPCS, CPT, and ICD-10 codes - Familiarity with payer portals, EDI systems, and clearinghouses - Ability to multi-task - Exposure to Google suite, Microsoft platforms Requirements - Relentless Curiosity: Proactively seeks out opportunities for process improvements - Entrepreneurial: Identifies and acts on new opportunities with a willingness to take calculated risks - Obsession to Learn: Actively seeks out opportunities to learn and grow and identifies areas for self-improvement - Confidently Humble: Freely admits knowledge gaps and seeks help from team members, and regularly solicits feedback - Strategic: Makes decisions and takes actions with a broader organizational impact - Transformative: Constantly seeks ways to improve and actively pursues growth opportunities - Tech-Savvy: Keeps up to date with modern technology and regularly develops and refines processes within the team - Commitment to People Development: Shows passion for developing talent through regular training and mentoring - Relationship Focused: Proactively builds relationships across the organization Benefits - Competitive Pay - Health Plans with FSA or HSA options - Dental and Vision Insurance - Optional Life Insurance - 401K with Company Match - 12 weeks of parental leave for birthing parent/4 weeks leave for non-birthing parent(s) - Additional Parental benefits to include fertility stipends, free diapers, breast pump - Paid Holidays - PTO Accrual from day one - Employee Assistance Programs - SO MUCH MORE!!

Role Description Unifyr is looking for an individual to join our Partner Support team, someone who is passionate about customer service. Support specialists are responsible for triaging, troubleshooting, and resolving support requests from customers and partners. Unifyr believes customer support differentiates us from our competition, and we are looking for a full-time support specialist who is focused on delighting our customers with outstanding support. Role Responsibilities: - Deliver excellent customer support and manage support requests from initial logging through to closure within published SLAs (Service Level Agreement’s). - Obtain broad knowledge of all products and existing customer customizations. - Triage inbound support requests and communicate with customers and partners. - Analyse technical issues and provide training, resolution, and/or escalation to Level 2 as appropriate. - Collaborate with other team members to create and update both customer-facing and internal documentation. - Create and modify business processes relating to customer support. - Act as customer advocate within Unifyr to ensure that Unifyr always achieves excellent customer satisfaction ratings. Qualifications - 3+ years’ experience in the software industry or related field. - Tech-savvy with a familiarity with web-based enterprise software. - Dedicated to exceptional customer service with a passion for customer satisfaction. - Excellent written and spoken communication skills. - Ability to clearly, accurately and logically describe complex processes. - Ability to multi-task, manage time effectively, and exhibit a sense of urgency. - Tenacious problem solver with the strong desire to know how things work. - Ability to interpret and apply information from multiple sources to solve a problem. - Attention to detail, strong sense of ownership, and deadline focused. - Enthusiastic about working in a team and motivated by contributing to the team’s success. - Ability and desire to collaborate with other teams to optimize documentation. - Proficient with Google workspace preferred. - Must be legally authorized to work in country of employment. Preferred Qualifications - BS/BA in Information Technology or related field, or equivalent experience in the software industry. - Familiarity with Salesforce and/or MS Dynamics, preferred. - Knowledge of HTML5, CSS3, jQuery, preferred. - Experience in the following code is preferred: Java web services for new backend implementations, Frontend: JavaScript, HTML, CSS, Bootstrap, and MS SQL Server – as the database.

Role Description The Sr. Specialist, FIU is responsible for managing an ongoing fraud queue to detect and prevent fraudulent transactions, reviewing suspicious accounts using internal and external fraud tools, and taking action in accordance with policies and procedures. They research and analyze data to detect fraudulent activities, track and monitor high-volume fraud trends, and escalate issues to leadership. Through case reviews, they analyze fraud trends, provide recommendations for process improvements, and gather evidence for investigations. The role also involves interacting with members over the phone, performing Enhanced Due Diligence (EDD) reviews, monitoring high-risk members for AML risks, preparing Currency Transaction Reports (CTR), and other related tasks as needed. Responsibilities - Manage an ongoing fraud queue to detect and prevent fraudulent transactions. - Review suspicious accounts using internal and external fraud tools, and take action in accordance with policies and procedures. - Research and analyze data to detect fraudulent activity such as potentially false information, identity theft, and potential collusion with company employees in originating fraudulent loans. - Track and monitor high-volume fraud trends and escalate to leadership. - Analyze fraud trends through case reviews and provide recommendations for process improvements or procedures related to fraud mitigation strategies. - Gather and analyze evidence, including transaction records, communication logs, and other relevant information. - Interact over the phone with members to assist with fraud-related challenges or investigations as needed (inbound calls). - Conduct outbound calls to contact applicants as required by processes (FACTA calls). - Perform timely Enhanced Due Diligence (EDD) reviews in accordance with established procedures. - Continuously monitor high-risk members to identify, assess, and mitigate potential AML risks, including suspicious activity investigations, currency transaction reporting, and global sanctions screening. - Prepare Currency Transaction Reports (CTR). - Additional responsibilities as requested. Requirements - 3+ years of professional experience, including 1+ years conducting fraud operations and/or AML, KYC document reviews. - Bilingual English/Spanish (Written and Oral) is highly preferred. - Knowledge of KYC/AML, fraud and risk management strategies and principles. - Ability to analyze, summarize, and communicate findings and issues drawn from facts. - Knowledge of, and experience utilizing fraud investigative techniques and practices. - A keen eye for detail and self-driven; a high degree of independence is necessary to succeed. - Problem-solving and analytical skills required. - Exceptional interpersonal skills. - Demonstrate a strong work ethic and professional integrity. - Excellent oral and written communication skills. - Excellent organizational skills. - Ability to execute with a sense of urgency. - Ability to resolve complex issues. - Experience in answering customer inquiries and providing a positive exceptional customer experience. - Strong knowledge of desktop computer applications, such as Microsoft Word, PowerPoint, and Excel. Company Description Oportun (Nasdaq: OPRT) is a mission-driven financial services company that puts its members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $21.3 billion in responsible and affordable credit, saved its members more than $2.5 billion in interest and fees, and helped its members set aside an average of more than $1,800 annually.