• Define and own iHerb's AI enablement roadmap, aligned with company OKRs and long-term growth strategy. • Partner with the CTO and senior leadership to embed AI into iHerb's operating model, from supply chain and logistics to personalization and customer service. • Evaluate and recommend AI tools, platforms, and vendor partnerships across the organization. • Stay ahead of the AI landscape — identifying emerging technologies, risks, and opportunities relevant to global e-commerce and health & wellness. • Build and lead an AI Enablement function that equips teams across iHerb to effectively use AI in their daily workflows. • Design and roll out AI literacy programs, training curricula, and internal communities of practice for both technical and non-technical staff. • Establish a Center of Excellence (CoE) for AI, creating standards, best practices, governance frameworks, and playbooks for responsible AI deployment. • Champion the adoption of AI tools — including generative AI, predictive analytics, and automation — across Marketing, Merchandising, Customer Service, Finance, and Operations. • Identify and prioritize high-value AI use cases with measurable ROI across business units. • Partner with engineering and data science teams to move AI initiatives from proof-of-concept to production at scale. • Define and track KPIs to measure AI adoption, productivity gains, and business impact across the organization. • Manage a portfolio of AI enablement projects, balancing speed with quality and governance. • Develop and enforce policies around responsible AI use, including data privacy, bias mitigation, and regulatory compliance aligned with GDPR and global standards. • Ensure AI systems across iHerb are explainable, auditable, and aligned with iHerb's values.

• Develop clear product requirements for AI-powered People workflows: conduct user research, map processes, and identify how AI can have the greatest impact. • Design and build AI tools: agents, automations, and knowledge retrieval systems — that scale how the People expertise is delivered. • Structure the knowledge layer: translate HR policies, playbooks, frameworks, and org context into AI-ready formats. • Partner with People Data Science and Engineering on data integrations: Workday, data warehouse, surveys, internal sources. • Define safety and governance guardrails: escalation to humans, handling sensitive topics, privacy and accuracy standards. • Evaluate build vs. buy tradeoffs: assess enterprise tools vs. custom solutions and recommend what will work in practice. • Own adoption and impact: lead rollout, manager training, feedback loops, and success metrics (e.g., response quality, employee satisfaction).

Location Designation: Fully Remote Role Overview: The Absence Subject Matter Expert (SME), Complex Implementations, provides advanced subject matter expertise to support complex new business and in-force absence implementations. This role partners closely with the Implementation Manager to ensure thorough discovery, accurate translation of client requirements, and effective implementation of absence and leave solutions aligned with New York Life's administrative capabilities. The SME serves as a senior technical resource for complex absence implementations, including FMLA, PFML, ADA, state-mandated programs, company leave policies, and integrated disability/leave solutions. The role focuses on operational design, compliance alignment, and high-quality execution to support successful go-live and client satisfaction. What You'll Do: Strategic Client Advisory & Discovery - Lead detailed absence discovery sessions for complex implementations in partnership with the Implementation Manager. - Document current-state absence practices, workflows, vendor relationships, and operational challenges. - Conduct comprehensive requirements gathering across FMLA, state PFML, ADA, company leave policies, and integrated disability programs. - Translate client needs into clear, structured business and system requirements. - Educate clients on NYL's administrative model, case management approach, compliance framework, and service model. - Provide guidance on best practices aligned to NYL's established absence administration framework. - Participate in finalist presentations as a subject matter contributor. Implementation Design & Execution - Serve as the absence subject matter resource during complex implementations (typically 1,000+ lives). - Collaborate with Configuration, Leave Operations, Claims, Data Exchange, Premium Administration, Contracts, and Enrollment teams to support accurate system setup. - Develop and validate business requirement documents, process flows, case setup specifications, and leave policy rules. - Support customization of communications, eligibility rules, file feeds, pay rules, and administrative services agreements. - Identify implementation risks and escalate appropriately to the Implementation Manager and leadership. - Provide technical guidance regarding file feed requirements, HRIS integrations, case configurations, and downstream system considerations. - Support merger & acquisition implementations and complex in-force modifications involving absence programs. Governance, Risk & Quality Support - Proactively identify potential gaps or inconsistencies during implementation and recommend solutions. - Validate compliance alignment with federal and state leave regulations within established NYL standards. - Support go-live readiness validation and operational sign-off processes. - Ensure completeness and accuracy of absence-related data elements for internal setup teams. Client & Stakeholder Engagement - Serve as primary absence subject matter contact for clients, brokers, TPAs, and internal partners during implementation. - Facilitate cross-functional discussions to ensure clarity of roles, deliverables, and timelines. - Support development of client-facing absence education materials and documentation. - Communicate complex absence concepts clearly to both internal and external stakeholders. Leadership & Continuous Improvement - Provide informal guidance and mentorship to implementation team members. - Support resolution of complex absence questions during implementation. - Participate in cross-functional process improvement initiatives. - Contribute to development of documentation templates, workflows, and implementation best practices. - Educate internal teams on absence administration guidelines and compliance requirements. What You'll Bring: - 7+ years of experience in absence management, disability, or leave administration (FMLA, state-mandated leaves, ADA, company policies). - Strong expertise in vendor-based and carrier-based absence administration models. - Experience supporting complex client implementations or consulting engagements. - Demonstrated ability to analyze complex requirements and translate them into structured documentation. - Strong knowledge of HRIS platforms, case management systems, integrations, file feeds, and compliance frameworks. - Experience managing large, multi-location or national clients (1,000+ lives preferred). - Excellent facilitation, documentation, and stakeholder management skills. - Bachelor's degree preferred. Role Impact: This role enhances the quality and consistency of complex absence implementations by providing advanced subject matter expertise, strengthening requirement clarity, supporting compliance integrity, and reducing downstream rework. The Absence SME plays a key role in delivering accurate, efficient, and client-aligned absence solutions within NYL's established implementation framework. Pay Transparency Salary Range: $90,000-$115,000 Overtime eligible: Exempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Company Overview At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you'll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what's next, and your growth powers it. Our Benefits We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Commitment to Inclusion At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space. Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com. Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities. Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs. Job Requisition ID: 93588

Role Description Er du en dedikeret Audiologist og bosat på Vest/Midt- og Sydsjælland – og søger du friheden til at arbejde selvstændigt og gøre en forskel mens du er på farten? Lige nu leder vi efter en engageret og selvstændig udekørende Audiologist til Vest/Midt- og Sydsjælland – og bor du i området er det klart en fordel! Hos os handler det ikke kun om høreapparater – det handler om livskvalitet. Du møder mennesker dér, hvor de er, og hjælper dem med at genfinde lydene, samtalerne og relationerne, de måske har savnet – så de igen kan leve et liv uden begrænsninger. Vi tror på, at nærvær og høj faglighed går hånd i hånd – og gerne med et smil undervejs. Som Audiologist guider du dine kunder hele vejen – fra første samtale til den færdige høreløsning. Du kombinerer faglighed og empati og brænder for at levere en kundeoplevelse, der både kan høres og mærkes. Dine daglige opgaver bliver bl.a.: - Audiometri og tilhørende forundersøgelser jf. vores kvalitetshåndbog og sundhedsstyrelsens retningslinjer - Behovsafdækning, rådgivning og salg af høreapparater og tilbehør - Tilpasning og justering af høreapparater så de matcher kundens behov perfekt Qualifications - Passioneret omkring dit fag og motiveres af at gøre en forskel for dine kunder - Arbejder selvstændigt, struktureret og tager ansvar - Har et kommercielt mindset og ser salget som en naturlig del af at finde den rette løsning - Er fleksibel, har kørekort og nyder at være på farten Benefits - Selvstændig rolle i et uformelt og tillidsfuldt arbejdsmiljø - Attraktiv lønpakke - Motiverende bonusaftale - Pensionsordning - Sundhedsforsikring - Feriefridage - Firmabil – selvfølgelig! Company Description Du står aldrig alene! Med et stærkt netværk af Audiologister i hele landet og over 80 hørecentre i ryggen, bliver du en del af noget større. Her er plads til både faglig udvikling og til at sætte dit præg på en virksomhed i vækst. Vi har en kultur med højt til loftet og stor respekt for forskellige perspektiver – vi lytter til hinanden, fordi vi tror på, at det gør os til en endnu bedre arbejdsplads til gavn for både medarbejdere og kunder. AudioNova er en del af Sonova-koncernen. Interested? Kan du kombinere teknik med empati – og vil du bytte kontorstolen ud med et rullende hørecenter – så hører vi gerne fra dig! Sende din ansøgning via linket hurtigst muligt - vi er klar til at ansætte når vi har fundet den rette kandidat.