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TrueDialog: Business Texting Platform logo
TrueDialog: Business Texting Platform

A simple and reliable SMS platform to boost engagement and streamline communications.

Senior Product Manager – Messaging and Communications Platform

Product ManagerProduct ManagerOtherRemoteSeniorTeam 11-50Since 2008H1B No SponsorCompany SiteLinkedIn

Location

California + 2 moreAll locations: California | Michigan | Texas

Posted

155 days ago

Salary

0

Seniority

Senior

Bachelor Degree6 yrs expEnglishAWSAzure

Job Description

Senior Product Manager – Messaging and Communications Platform

TrueDialog: Business Texting Platform

• Collaborates with the leadership team to capture product vision and strategy and produce company-wide associated work products • Work with the CTO and Product Owners to manage the product roadmap, aligned with company goals and market trends. • Identify opportunities for innovation in messaging workflows, integrations, and compliance-driven features. • Partner with the CTO to align product initiatives with technical architecture and scalability plans. • Work with leadership to ensure all new feature requests are based on quantified business cases such as revenue improvement, retention improvement, or competitive parity. • Work closely with the tech team to deliver high-quality product releases. • Establish KPIs and success metrics to measure product adoption, customer satisfaction, and revenue impact, in coordination with customer success, marketing and finance. • Drive prioritization and resource allocation across competing initiatives. • Engage with customers, partners, and industry stakeholders to gather insights and translate them into product requirements. • Monitor competitive landscape and regulatory changes (e.g., carrier rules, TCPA, potentially GDPR with future expansion) to ensure compliance and differentiation. • Work closely with product managers/owners and foster a culture of accountability, innovation, and operational excellence. • Serve as a product voice in executive discussions, providing clear updates and strategic recommendations. • Collaborate closely with engineering leadership to balance speed, scalability, and compliance. • Collaborate with a team of product owners, ensuring alignment across product lines and team efficiency • Actively learn and understand each product owner’s area of expertise to foster collaboration and cross-domain innovation. • Build a unified product culture that values knowledge-sharing and collective accountability. • Work with the Marketing team to translate technical features into clear, non-technical product descriptions and highlight business value, for campaigns, collateral, and customer communications. • Ensure product positioning resonates with diverse audiences, from technical buyers to business decision-makers. • Develop and maintain comprehensive product documentation, including feature specifications, release notes, and compliance updates. • Identify areas requiring updates and ensure documentation remains accurate, accessible, and aligned with regulatory standards.

Job Requirements

  • Proven experience (6+ years) in product management, ideally at communications, SaaS, or messaging platform start-up or earlier stage founder-led companies.
  • Strong understanding of SMS/MMS technologies, carrier ecosystems, APIs, and compliance frameworks. Knowledge of RCS a plus
  • Demonstrated ability to translate technical concepts into successful business outcomes for diverse audiences.
  • Track record of leading cross-functional teams and delivering products at-scale.
  • Excellent communication, stakeholder management, and executive presentation skills. The ideal candidate can effectively translate highly technical concepts into valuable content for the marketing and sales teams.
  • Analytical mindset with experience in data-driven decision-making and customer-centric product design.
  • Adept at navigating complexity, rapid decision cycles and evolving priorities.
  • Proven ability to translate founder intent into executable product plans while balancing structure, delivery discipline, and business outcomes.
  • Proactive, independently goal-driven, high integrity, highly organized.
  • Negotiation skills, particularly in reconciling diverse perspectives in the organization.
  • Advanced experience with Jira & Confluence and other products in the Atlassian ecosystem.
  • Preferred Qualifications**
  • Experience with US and Canadian messaging regulations (e.g., TCPA, carrier compliance).
  • Background in enterprise SaaS or B2B communications platforms.
  • Familiarity with cloud infrastructure (Azure, AWS) and API-first product design.
  • Prior experience with CRMs such as Salesforce, HubSpot, Microsoft Dynamics.
  • Master’s in Product Management (MPM) or advanced degree in technology, business, or related field.
  • Prior product leadership experience and certifications

Benefits

  • Dynamic Work Environment: Join a passionate team in a fast-growing company with a strong product foundation, proven financials, and ambitious growth plans. This is an opportunity to shape the future of enterprise SMS communications in a high-growth environment including direct collaboration with the CTO and executive leadership team.
  • Competitive Compensation: Attractive salary and benefits package in a remote company, including 70% of employee health benefits paid, 401k, strong PTO, and professional development opportunities.
  • Growth Opportunities: Be a key player in a market that is poised for exponential growth, and scale-up environment where your insights and leadership will directly impact the company’s future
  • Innovative Culture: Work in a collaborative culture of innovation, compliance, excellence, and customer impact. This is a forward-thinking setting that values innovation, creativity, and data-driven decision-making with a strong team and proven Executive team

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