The Brydon Group

• Define and execute the product vision and roadmap for the NextGen Manufacturing OS, a platform built for regulated and secure air-gapped DoD/DoE manufacturing and the Defense Industrial Base (DIB) • Lead the strategic evolution of the TME legacy platform, ensuring continuity for existing customers while building a pathway to next-generation capabilities • Drive product-market fit within our niche: secured manufacturing of mission-critical systems and items within the DIB, including government-owned (GO) facilities, GOCO/COCO transitions, and Tier 2/3 private sector defense manufacturers • Translate complex regulatory requirements — CMMC, NIST 800-171, FAR/DFARS, ATO compliance — into intuitive, high-performance product experiences that create measurable operational value • Build and maintain a product roadmap that supports three parallel growth motions: account management and expansion within existing defense clients, upselling and modernization within government-operated clients, and new-logo acquisition in DoD and commercial lookalike accounts • Develop AI capabilities — including maintenance prediction, downtime attribution, and automated QA/compliance reporting — purpose-built for classified and restricted network environments • Shape the Secure and Disconnected Facility strategy — a repeatable, pre-configured deployment package designed to dramatically reduce SCIF and other secure air-gapped facilities standup time and compliance burden • Engage directly with facility operators, program managers, contracting officers, and compliance leads to validate product decisions and uncover the highest-leverage pain points • Establish scalable product practices and processes: discovery frameworks, prioritization discipline, go-to-market readiness, and adoption metrics • Make hard trade-offs with clarity and conviction — our market is niche, our window is time-sensitive, and the product must stay focused • Own the Community Hub, an AI self generating community for manufacturing mission critical systems and items within Government and the Defense Industrial Base.

• Identify, qualify, and develop new DoD and DoE manufacturing and repair facility opportunities — executing a disciplined discovery sprint to build and maintain a live pipeline of 20+ target facilities, with a PLG Prototype to pilot program • Engage program managers, operations directors, facility leads, and contracting officers early in the acquisition lifecycle — shaping requirements and positioning Mass Group before formal solicitation. • Own the BD relationship with Mass Group’s existing defense customer base — driving upsell, expansion, and 110+% net retention across Tier 1 accounts. • Deliver the Mass Group Capture Playbook in the field: target the right facilities, lead with the right value propositions, and hand off qualified opportunities to the Capture Manager with a clear win strategy. • Map and leverage contract vehicles — GSA, IDIQ/BPA, VOSB/SDVOSB/WOSB/8(a) set-aside lanes — to match each opportunity to the right acquisition pathway. • Use partnership as a credentialing asset to open program office doors and differentiate in competitive engagements. • Feed field intelligence back to leadership: what’s resonating, what’s not, and what needs to sharpen — keeping the ICP and messaging current.

**Inside Sales / Account Executive / Business Development Representative** - You'll own the full sales cycle - from outbound prospecting to close. This isn't a hand-off role. You build the pipeline, run discovery, handle objections, and bring deals home. - You'll prospect new accounts through outbound outreach and networking and build and maintain key relationships with stakeholders. - You'll represent the company at industry events and trade shows as needed. **Commercial Strategy / Business Operations** - You'll support a portfolio company executive leadership team - translating commercial priorities into execution, building the operating infrastructure, and in some cases supporting tuck-in M&A. - You'll help establish key performance indicators and metrics to track progress against commercial strategic objectives, identifying trends and opportunities across sales, marketing, and customer success.

• Develop and execute a comprehensive customer success strategy aligned with business objectives and revenue goals • Transform operations by implementing data-driven processes, playbooks, and success frameworks • Define and track key metrics (NRR, GRR, CSAT, NPS, product adoption, health scores) and use insights to drive continuous improvement • Partner closely with Sales, Product, Services and Marketing to ensure seamless customer journey and advocate for customer needs • Build a high-performance culture focused on customer outcomes, accountability, and continuous learning • Establish clear goals, performance metrics, and career development paths for team members • Lead a team of four customer success and customer support representatives • Optimize customer segmentation, engagement models, and resource allocation strategies • Implement and refine CS technology stack (CRM, CS platforms, analytics tools) to improve efficiency and insights • Create scalable onboarding, adoption, and expansion playbooks that drive consistent customer outcomes • Establish early warning systems and intervention strategies to reduce churn and identify expansion opportunities • Own executive relationships with key accounts and serve as an escalation point for complex customer situations • Conduct regular business reviews and strategic planning sessions with customers • Gather customer feedback and insights to inform product roadmap and go-to-market strategies • Serve as the voice of the customer internally, advocating for improvements across the organization

• Move the organization to best practice on controllership and financial management, establishing robust financial foundations post-merger across all geographies. • Improve and streamline the monthly close process across multiple entities and geographies (US, UK, Switzerland). • Implement rigorous cash flow forecasting and enhance internal spend and cash controls across all locations. • Include a monitoring mechanism for covenant compliance with lenders and PE investors. • Establish financial controls and approval processes appropriate for a scaled, multi-entity global professional services organization. • Complete the financial integration of MCE/NexGen, including finance systems consolidation, accounting harmonization, and centralized cash management. • Provide accurate pro-forma financial reporting that combines both entities and reflects synergies realized. • Build a tracking mechanism to identify, capture, and report on synergies realized through integration. • Lead financial due diligence, valuation, and integration planning for future add-on acquisitions planned for 2026 and beyond. • Develop repeatable M&A integration playbook for finance, accounting, and systems consolidation across international operations. • Develop repeatable, effective financial reporting processes including weekly flash reports, monthly operating packages, and quarterly board materials across all entities. • Work with executive leadership and functional leaders to quantify and track KPIs that drive value creation (utilization, margins, revenue per employee, client retention, etc.) across geographies. • Design and implement a standardized process for updating financial packages and ensuring data integrity across multiple currencies and accounting standards. • Provide financial analysis to support pricing decisions, capacity planning, and resource allocation across service lines and geographies. • Lead compliance, audit, risk management, board reporting, and lender reporting processes. • Codify and drive the annual budgeting process, taking the organization through an efficient, rigorous planning cycle across all locations. • Partner with the CEO, Chief of Staff, and executive leadership team to size and refine the 2026 value creation plan. • Develop rolling forecasts and scenario planning capabilities to support strategic decision-making across the global business. • Build financial models to evaluate growth investments, hiring plans, and capital allocation decisions across markets. • Review billing and revenue recognition processes across project types and geographies, ensuring compliance with accounting standards and contractual terms. • Partner with Operations and Technology teams to implement improved billing systems, time-tracking processes, and project accounting. • Optimize collections processes and DSO management across multiple clients, currencies, and contract types. • Establish pricing frameworks and profitability analysis by client, project type, service line, and geography. • Evaluate existing finance systems and finalize upgrades to new platforms (e.g., NetSuite) to improve financial reporting, analysis quality, and scalability across international operations. • Implement automation and billing platforms to improve efficiency and data quality across all locations. • Partner with IT and vendors to ensure systems integration supports multi-currency financial consolidation and reporting requirements. • Ensure systems infrastructure supports compliance requirements across US, UK, and Swiss jurisdictions. • Think holistically about the business, serving as trusted strategic advisor to CEO and executive leadership team on business strategy, growth initiatives, and value creation. • Advise and execute on acquisitions and integrations, including valuation, deal structuring, and post-merger integration. • Make pricing recommendations based on cost analysis, competitive positioning, and value to clients across different markets. • Execute on an ambitious growth path through effective capital allocation and investment decisions. • Partner with CEO and Board on long-term value creation strategy and exit readiness. • Build out a fit-for-purpose global finance team that can execute transactions, drive business decision-making through excellent reporting and analysis, and scale with the company. • Recruit, develop, and retain high-performing finance talent across accounting, FP&A, and financial operations in multiple countries. • Partner cross-functionally with People & Culture on compensation and budgeting; with Operations on capacity planning and resource allocation; with Growth on pricing and profitability analysis. • Lead additional functions over time, potentially including IT and Administrative functions as the organization scales. • Serve as key liaison with Board, PE investors, lenders, and external auditors across multiple jurisdictions.

• Own the product vision, roadmap, and execution plan for a high growth SaaS product. • Scale the product from hundreds to thousands of customers while maintaining reliability, security, and compliance. • Translate complex regulatory requirements into clear, intuitive product experiences. • Partner closely with the CTO and engineering team to prioritize, scope, and ship high-quality features quickly. • Drive improvements in UX, onboarding, and core workflows to reduce friction and increase adoption. • Engage directly with customers, including compliance leaders, security teams, and operators, to inform roadmap decisions and validate solutions. • Maintain technical fluency and participate in discussions around architecture, APIs, data models, and platform trade-offs. • Evaluate opportunities for automation and AI that deliver real customer value and operational leverage. • Bring clarity, focus, and discipline to product development by making decisive prioritization calls and saying no when needed. • Establish scalable product practices and processes - this is an individual contributor role today with potential to grow into product org leadership as the platform scales.

• Lead technology strategy and execution across the SaaS and services platform. • Personally own core architectural decisions across application, data, and cloud infrastructure layers. • Manage and scale a lean, high-output engineering team with the mandate to scale as the platform grows. • Stay close to the codebase and systems – not as a day-to-day individual contributor, but as a technical authority who reviews designs, challenges assumptions, and guides implementation. • Own infrastructure, cloud architecture, and compliance initiatives, including positioning our infrastructure to support future FedRAMP and IL4 compliance as DIB customer requirements evolve. • Protect customer and company data, ensuring a strong cybersecurity posture. • Drive automation and AI-assisted tooling in high-volume consulting workflows—improving delivery speed, profitability, and service differentiation. • Partner closely with the CEO and VP of Product on platform strategy, prioritization, and execution. • Evaluate the technical posture of potential acquisitions and lead post-acquisition technology integrations. • Make pragmatic build, buy, and partner decisions that support growth without over-engineering. • Bring clarity and focus to technology decisions, balancing speed, risk, and long-term scalability.