Calyxo, Inc. is a medical device company headquartered in Pleasanton, California, USA. The company was founded in 2016 to address the profound need for improved kidney stone treatment. Kidney stone disease is a common, painful condition that consumes vast amounts of healthcare resources each year. Our team is led by executives and investors with a proven track record of commercializing paradigm-shifting devices to meet unmet needs within urology. Are you ready to change the future of kidney stone treatment? We are seeking high achievers who want to be part of a dynamic team working in a fun, diverse atmosphere. In This Role, You Will: - Responsible for all VAC (Value Analysis Committee) submission documentation for new customers and following up until approved. - Collaborate with Customer, Sales, Legal and Finance to support the internal New Account setup process upon or during VAC approval. - Generate, analyze and distribute customer onboarding reports. - Generate quotations for sales, maintain ERP system and generate quote to sales metrics for organization. Partner with Sales to analyze choices and financial capacities of each customer and suggest suitable solutions within company guidelines - Monitor inbox and delegate sales leads to appropriate sales and staff members - Facilitate the equipment upgrade process with customers and sales. - Support Equipment Evaluation program and coordinate the purchase conversion with Sales and Customers. - Ensure customer satisfaction by answering incoming/outbound calls and emails in a friendly, engaged and enthusiastic manner. - Review and respond to all emails with professionalism, accurate information and timely follow up. - Document customer interactions by recording details of any inquiries, requests or feedback per Standard Operating Procedures. - Maintains knowledge of and adheres to all processes, policies and procedures. - Escalates issues as necessary for guidance from others. - Work with Customer Service Management in identifying and documenting areas of process changes and/or improvements. - Collaborate with internal departments on and maintain all source documents used to facilitate a VAC submission. This will include leading the ECO process with Quality. - May support order entry process in times of need. - Other duties as assigned. Who You Will Report To: - Manager, Sales Support Requirements: - Education: High school diploma - Minimum 5 year's experience in a customer service role or equivalent combination of education and experience - Work location: Remote (West Coast) - Travel: 10% - Full time employment - Excellent interpersonal and phone etiquette skills. - High degree of attention to detail and ability to multi-task in a fast-paced environment - Problem Resolution, follow-up, planning and organizational skills, including ability to meet deadlines. - Must be able to work independently and on a team utilizing effective time management. - Must be proficient with typing and the use of MS Word, Excel, Outlook, Teams. - Must have ability to learn quickly and adapt to new technologies and applications. - Netsuite, SalesForce, QuickBooks system experience preferred - Must be able to work at a computer workstation for extended periods of time. - Medical Device experience required. - Compliance with relevant county, state, and Federal rules regarding vaccinations. What We Offer: At Calyxo, you will be part of a knowledgeable, high-achieving, experienced and fun team. You will work in a diverse work environment with experienced, proven leaders and have an opportunity to shape our company culture. You will experience constant learning and dynamic challenges to help you grow and be the best version of yourself. We also offer a compensation plan as follows: - Competitive base salary range of $79,000 - $95,000 - Stock options – ownership and a stake in growing a mission-driven company - Employee benefits package that includes 401(k), healthcare insurance and Paid Time Off (PTO) Calyxo is deeply committed to fostering an environment where diversity and inclusion are not only valued but also prioritized. We believe a diverse and inclusive community empowers us to act courageously, care deeply, and dream boldly to impact people in big ways. Diverse viewpoints bring diverse capabilities, which strengthen our focus and fuel our growth. Calyxo is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected characteristics Legal authorization to work in the United States is required. In compliance with federal law, all persons hired will be required to verify their identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Disclaimer: At Calyxo, we prioritize a transparent and structured interview process to ensure the best fit for both our candidates and our team. Please be aware of the following: - Structured Interview Process: Our hiring process includes multiple stages of interviews where you will have the opportunity to communicate directly with Calyxo employees. This ensures that you gain a comprehensive understanding of the role and our company culture. - Verification of Identity: We do not extend job offers without first meeting candidates, either virtually or in person. This step is crucial to maintain the integrity of our hiring process and to ensure mutual alignment. - Beware of Scams: Calyxo will never request sensitive personal information, such as your full name, address, phone number, or identification documents, via email or online forms before an official interview. Calyxo representatives will always contact you using an email format of firstname.lastname@calyxoinc.com. If you receive a request for information from any other domain, please contact us directly at info@calyxoinc.com to verify the legitimacy of the communication. We appreciate your interest in joining Calyxo and look forward to getting to know you through our official channels.

Admissions Coordinator Full-Time | Remote 📍 Supporting Davie, FL Operations 🕚 11:00 AM – 7:00 PM (Monday–Friday) Must-Have Qualifications - 2+ years in admissions, client care, call center, or sales (required) - Ability to manage high-volume calls (60–80/day) - Strong customer service + sales skills (guiding conversations, handling objections) - Calm and effective in crisis or emotionally charged situations - Tech-savvy (CRM/EMR, Microsoft Office) - High responsiveness, follow-through, and accountability The Role Serve as the first point of contact for individuals and families seeking care at PRC and AWA. This role blends customer service, sales, and behavioral health—requiring empathy, efficiency, and strong communication in high-volume, fast-paced environments. What You’ll Do - Handle inbound calls, emails, and inquiries as the first point of contact - Manage 60–80 calls/day with professionalism and efficiency - Guide clients and families through admissions conversations - Navigate crisis and emotionally sensitive situations - Coordinate next steps (assessments, tours, admissions) - Document all activity in CRM/EMR systems - Collaborate with clinical and operations teams Preferred - Spanish-speaking - Behavioral health or local market familiarity - Interest in growth within admissions/outreach About Us PRC provides individualized substance use treatment for adults. AWA supports adolescents and families through PHP/IOP mental health care. We meet people where they are—and help them move forward.

Role Description This position will work from home and will include some onsite training. - Greets patients and visitors and responds to routine requests for information. - Answers telephone, screens calls, and takes messages. - Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co-pays, deductibles, and previous balances; posts payments and updates demographic and insurance information; obtains prior authorizations when needed. - Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules. - Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient. - Coordinates the scheduling of more complex patient appointments, tests, and procedures. - Instructs the patient on pre and post-procedure protocols (i.e. medication guidelines, food/beverage consumption guidelines, check-in procedures, directions to facilities, etc.). - Updates insurance, financial responsibility, and other data when changes or additions occur, and communicates to patient as appropriate. - Ensures insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third party payor requirements. - Identifies, reports, and resolves problems regarding registration or authorizations to appropriate individuals and departments. - Monitors patient flow to ensure they are cared for in the most efficient and courteous manner. - Offers various assistance to patients to include: arranging transportation needs, providing directions, locating wheelchair, etc. - Performs visit closure including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary. - May educate patients, staff, and providers regarding prior authorization requirements, payer coverage, eligibility guidelines, documentation requirements, and insurance changes or trends. - Acts as a resource to patient services staff, resolving moderately complex patient concerns. - Assists department leadership with orientation and training for patient services staff. Qualifications - High School Graduate. Requirements - Typically requires 1 year of experience in providing customer service that includes experiences in patient scheduling, registration, and department/medical clinic reception. - Excellent customer service skills. - Demonstrated ability to effectively act as a resource to other staff. - Excellent communication (written and verbal) and interpersonal skills; ability to effectively communicate with a variety of patients, staff, and physicians. - Intermediate computer skills including experience in using personal computers; including Microsoft Office or similar applications, and electronic mail. - Understanding of basic medical terms and abbreviations typically used in the patient scheduling and registration process. - Training or experience in keyboarding/data entry with an emphasis on speed and accuracy. - Excellent organizational skills. - Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically. - Ability to work in a fast-paced environment with a strong attention to detail and accuracy. Benefits - Paid Time Off programs. - Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability. - Flexible Spending Accounts for eligible health care and dependent care expenses. - Family benefits such as adoption assistance and paid parental leave. - Defined contribution retirement plans with employer match and other financial wellness programs. - Educational Assistance Program.

Position Title Client Associate - Government Banking Location Nationwide, MI 48098 Job Summary The Government Banking-Client Associate's primary function is to support assigned Government Banking Relationship Managers with retaining and enhancing existing public sector client relationships, growing new client-base, and increasing revenue for Flagstar. This includes involvement in the initial client contact to define needs, preparation of client proposals in response to the identified requirements, implementation of chosen accounts, products and services, monitoring of all on-going processes and daily personalized client service. Additionally, the Government Banking-Client Associate is responsible for the day to day servicing of the existing assigned client base including fielding questions, problem solving, and handling transactional requirements. Hourly Pay Range: $16.79 - $22.39 - $24.79Pay Range: Local Minimum Wage - $0.00 - $0.00 Job Responsibilities: JOB RESPONSIBILITIES - In partnership with assigned Relationship Manager, provide implementation, training, and service support to Government Banking treasury management and investment clients in an effort to retain and enhance existing client relationships and to attract new opportunities. - Interact with clients on a daily basis via phone, email and in-person to handle client transactions and support problem resolution, identify overall banking needs and cross sell opportunities, and complete set up of accounts and services accordingly. - Coordinate and participate in client pre-implementation meetings from the award to full set-up of core banking services, accounts and investments. - Handle implementation process including paperwork preparation and review with client, account opening, input into system to initiate set up process, and monitor progression of set-up for completion. - Once services are implemented, verify and cross check internal bank systems to confirm proper set-up and additionally perform continuing review of accounts and services to ensure accurate processing without interruption. - On-going monitoring of treasury management services and billing, and providing continued support to clients as issues arise. - Provide customer orientation and training for initial set-up, on-going support for issues and system upgrades that occur. - Participate in sales process from initial contact to final preparation of client materials insuring process is completed expeditiously for client and Flagstar. - Assist Relationship Manager to analyze clients’ processes and propose appropriate solutions. - Organize and prepare responses for banking services Request for Proposals (RFP), informal proposals; and additionally, complete treasury management analysis comparisons and profitability model. - Attend RFP pre-bid and informal proposal meetings, client implementation and relationship review meeting, and public sector association meetings with the relationship managers when requested. - Run, review and analyze system generated reports to ensure compliance with client contracts and bank requirements, and provide appropriate tracking of sales and service requirements. - Manage, design and implement reporting templates for sales pipeline, billing review and call reporting. - Generate reports to assist with tracking of sales and other services to identify additional opportunities. - Generate and review monthly billing statements to confirm Treasury Management contract pricing is being assessed and charged accordingly. - Daily review of system reports for overdrafts and positive pay exceptions, and appropriate ACH activity and other transactions to ensure limits and guidelines are adhered. - Communicate results to Group Manager, Relationship Manager and Treasury Sales as needed. - Serve as back up for Operations Generalist and other Government Banking Sales Analysts as needed. - Handle daily transaction requirements of clients including initiation of new account implementation documents, opening of accounts, opening and renewal of maturing certificates of deposit, transfers between Flagstar accounts and initiation of wire transfers to other financial institutions. - Lead special projects as assigned. - Uses independent judgement and discretion to make decisions. - Analyzes and resolves problems. ADDITIONAL ACCOUNTABILITIES - Performs special projects, and additional duties and responsibilities as required. - Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations. JOB REQUIREMENTS Required Qualifications: - Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent. - Minimum experience required: 2+ years of experience working with clients and internal bank departments on a daily basisvia telephone, email, and face-to-face. Preferred Qualifications: - Certified Treasury Professional (CTP). - Treasury Management Product knowledge. - Public Sector client experience, preferred. - Proficient in DNA, ACM and Salesforce, preferred. Job Competencies: - General knowledge of treasury management products and processes including: understanding of treasury management product and service functionality, purpose or use of each service for the client, ability to identify “cross-sell” opportunities and to discuss available services with client, implementation processes required for set up, and the end result to the client when using the treasury management services (how services flow and interact together). - Experienced in client and internal bank department daily interactions via telephone, email, and face-to-face. - Working knowledge of back office operations in regard to how these interact with treasury management products and services. - Practiced in understanding and interpreting monthly account and analysis statements. - Ability to identify clients’ need for additional products, services, and follow-up to ensure continued enhancement of clients overall relationship with Flagstar. - Basic understanding of branch banking processes, consumer related accounts and services, business cash flows and account processes, and core banking requirements of business clients. - Strong project and process management skills. - Ability to manage multiple projects of competing priorities simultaneously. - Robust verbal and written communication skills. - Ability to work effectively with all levels of an organization. - Solid interpersonal, problem solving, conflict resolution and team building skills. - Strong customer service demeanor with the ability to bring together both the best interests of the client and the Bank. - Proficient in Microsoft applications including Word, Excel and PowerPoint along with email applications. - Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results. - Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience. - Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders. - Physical demands (ADA): No unusual physical exertion is involved. Flagstar is an Equal Opportunity Employer Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank Qualified applicants with arrest or conviction records will be considered for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, and the San Francisco Fair Chance Ordinance, as appliable.