Role Description This position will work from home and will include some onsite training. - Greets patients and visitors and responds to routine requests for information. - Answers telephone, screens calls, and takes messages. - Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co-pays, deductibles, and previous balances; posts payments and updates demographic and insurance information; obtains prior authorizations when needed. - Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules. - Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient. - Coordinates the scheduling of more complex patient appointments, tests, and procedures. - Instructs the patient on pre and post-procedure protocols (i.e. medication guidelines, food/beverage consumption guidelines, check-in procedures, directions to facilities, etc.). - Updates insurance, financial responsibility, and other data when changes or additions occur, and communicates to patient as appropriate. - Ensures insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third party payor requirements. - Identifies, reports, and resolves problems regarding registration or authorizations to appropriate individuals and departments. - Monitors patient flow to ensure they are cared for in the most efficient and courteous manner. - Offers various assistance to patients to include: arranging transportation needs, providing directions, locating wheelchair, etc. - Performs visit closure including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary. - May educate patients, staff, and providers regarding prior authorization requirements, payer coverage, eligibility guidelines, documentation requirements, and insurance changes or trends. - Acts as a resource to patient services staff, resolving moderately complex patient concerns. - Assists department leadership with orientation and training for patient services staff. Qualifications - High School Graduate. Requirements - Typically requires 1 year of experience in providing customer service that includes experiences in patient scheduling, registration, and department/medical clinic reception. - Excellent customer service skills. - Demonstrated ability to effectively act as a resource to other staff. - Excellent communication (written and verbal) and interpersonal skills; ability to effectively communicate with a variety of patients, staff, and physicians. - Intermediate computer skills including experience in using personal computers; including Microsoft Office or similar applications, and electronic mail. - Understanding of basic medical terms and abbreviations typically used in the patient scheduling and registration process. - Training or experience in keyboarding/data entry with an emphasis on speed and accuracy. - Excellent organizational skills. - Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically. - Ability to work in a fast-paced environment with a strong attention to detail and accuracy. Benefits - Paid Time Off programs. - Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability. - Flexible Spending Accounts for eligible health care and dependent care expenses. - Family benefits such as adoption assistance and paid parental leave. - Defined contribution retirement plans with employer match and other financial wellness programs. - Educational Assistance Program.

Position Title Client Associate - Government Banking Location Nationwide, MI 48098 Job Summary The Government Banking-Client Associate's primary function is to support assigned Government Banking Relationship Managers with retaining and enhancing existing public sector client relationships, growing new client-base, and increasing revenue for Flagstar. This includes involvement in the initial client contact to define needs, preparation of client proposals in response to the identified requirements, implementation of chosen accounts, products and services, monitoring of all on-going processes and daily personalized client service. Additionally, the Government Banking-Client Associate is responsible for the day to day servicing of the existing assigned client base including fielding questions, problem solving, and handling transactional requirements. Hourly Pay Range: $16.79 - $22.39 - $24.79Pay Range: Local Minimum Wage - $0.00 - $0.00 Job Responsibilities: JOB RESPONSIBILITIES - In partnership with assigned Relationship Manager, provide implementation, training, and service support to Government Banking treasury management and investment clients in an effort to retain and enhance existing client relationships and to attract new opportunities. - Interact with clients on a daily basis via phone, email and in-person to handle client transactions and support problem resolution, identify overall banking needs and cross sell opportunities, and complete set up of accounts and services accordingly. - Coordinate and participate in client pre-implementation meetings from the award to full set-up of core banking services, accounts and investments. - Handle implementation process including paperwork preparation and review with client, account opening, input into system to initiate set up process, and monitor progression of set-up for completion. - Once services are implemented, verify and cross check internal bank systems to confirm proper set-up and additionally perform continuing review of accounts and services to ensure accurate processing without interruption. - On-going monitoring of treasury management services and billing, and providing continued support to clients as issues arise. - Provide customer orientation and training for initial set-up, on-going support for issues and system upgrades that occur. - Participate in sales process from initial contact to final preparation of client materials insuring process is completed expeditiously for client and Flagstar. - Assist Relationship Manager to analyze clients’ processes and propose appropriate solutions. - Organize and prepare responses for banking services Request for Proposals (RFP), informal proposals; and additionally, complete treasury management analysis comparisons and profitability model. - Attend RFP pre-bid and informal proposal meetings, client implementation and relationship review meeting, and public sector association meetings with the relationship managers when requested. - Run, review and analyze system generated reports to ensure compliance with client contracts and bank requirements, and provide appropriate tracking of sales and service requirements. - Manage, design and implement reporting templates for sales pipeline, billing review and call reporting. - Generate reports to assist with tracking of sales and other services to identify additional opportunities. - Generate and review monthly billing statements to confirm Treasury Management contract pricing is being assessed and charged accordingly. - Daily review of system reports for overdrafts and positive pay exceptions, and appropriate ACH activity and other transactions to ensure limits and guidelines are adhered. - Communicate results to Group Manager, Relationship Manager and Treasury Sales as needed. - Serve as back up for Operations Generalist and other Government Banking Sales Analysts as needed. - Handle daily transaction requirements of clients including initiation of new account implementation documents, opening of accounts, opening and renewal of maturing certificates of deposit, transfers between Flagstar accounts and initiation of wire transfers to other financial institutions. - Lead special projects as assigned. - Uses independent judgement and discretion to make decisions. - Analyzes and resolves problems. ADDITIONAL ACCOUNTABILITIES - Performs special projects, and additional duties and responsibilities as required. - Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations. JOB REQUIREMENTS Required Qualifications: - Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent. - Minimum experience required: 2+ years of experience working with clients and internal bank departments on a daily basisvia telephone, email, and face-to-face. Preferred Qualifications: - Certified Treasury Professional (CTP). - Treasury Management Product knowledge. - Public Sector client experience, preferred. - Proficient in DNA, ACM and Salesforce, preferred. Job Competencies: - General knowledge of treasury management products and processes including: understanding of treasury management product and service functionality, purpose or use of each service for the client, ability to identify “cross-sell” opportunities and to discuss available services with client, implementation processes required for set up, and the end result to the client when using the treasury management services (how services flow and interact together). - Experienced in client and internal bank department daily interactions via telephone, email, and face-to-face. - Working knowledge of back office operations in regard to how these interact with treasury management products and services. - Practiced in understanding and interpreting monthly account and analysis statements. - Ability to identify clients’ need for additional products, services, and follow-up to ensure continued enhancement of clients overall relationship with Flagstar. - Basic understanding of branch banking processes, consumer related accounts and services, business cash flows and account processes, and core banking requirements of business clients. - Strong project and process management skills. - Ability to manage multiple projects of competing priorities simultaneously. - Robust verbal and written communication skills. - Ability to work effectively with all levels of an organization. - Solid interpersonal, problem solving, conflict resolution and team building skills. - Strong customer service demeanor with the ability to bring together both the best interests of the client and the Bank. - Proficient in Microsoft applications including Word, Excel and PowerPoint along with email applications. - Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results. - Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience. - Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders. - Physical demands (ADA): No unusual physical exertion is involved. Flagstar is an Equal Opportunity Employer Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank Qualified applicants with arrest or conviction records will be considered for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, and the San Francisco Fair Chance Ordinance, as appliable.

• Supports the Ancillary Center of Excellence team by assisting with group quoting, RFP creation, CRM management, and additional administrative functions designed to improve workflows • Uses carrier and vendor quoting tools to complete and/or coordinate quotes and proposals for all new and renewal business • Manages and executes assigned department CRM workflows, including client data updates and broker/client documentation updates • Supports the development of requests for proposal through documentation management and departmental reporting support • May work with benefit communications and/or technology teams to confirm client data • Collaborates with key stakeholders and subject matter experts to execute project work

The Role: Do you love weddings and wedding planning, building relationships, and providing exceptional service? Do you thrive in a fast-paced, lively atmosphere? If so, read on! Minted is a design marketplace, sourcing exceptionally creative content from independent artists around the globe and selling the best designs to the world in the form of art, home decor, and stationery. At Minted, we cultivate strategic partnerships with event professionals, including wedding planners, designers, and venues, through our Wedding Trade Programs, to help connect their clients to our wide range of wedding products and services. Minted is seeking a Wedding Trade Concierge to join our team to provide white-glove service to our community of Wedding Professionals. As a Wedding Trade Concierge, you’ll provide Wedding professionals with a personalized tour of Minted products and services, as well as provide a point of contact for all of their questions. The Wedding Trade Concierges will provide the same level of support to trade professionals’ clients, ensuring the best experience for everyone. Wedding Trade Concierges will use their strong relationship-building skills and knowledge of Minted’s products to support the Wedding professional and their clients’ experience. Reporting to the Associate Manager, Trade Concierge Program, Concierges have excellent written and verbal communication skills and are savvy in working with a variety of systems and technology. Minted Concierges are exceptionally patient, empathetic, and passionate team members whose #1 objective is to offer the best experience possible for any customer. Candidates must be available evenings. The hours & schedule for the role are variable. You will: - Build a long-term relationship with every Wedding trade professional you are assigned to, in order to help increase the number of their customers who could use Minted for their upcoming events - Serve as a dedicated customer advocate and brand ambassador, influencing the Wedding trade professional and their customer’s perception of Minted - Host consultations with wedding planners and customers over video chat. For Wedding professionals, these consultations may include an introductory overview for the planner to become familiar with everything Minted has to offer. For clients of planners, this will include helping them to find and personalize their designs and wedding websites. - Handle all email communication with the Wedding professionals and their customers, including proactive outreach, as needed, to introduce them to new products and services that Minted is offering, as well as sharing upcoming promotions - Document customer interactions thoroughly and accurately in our CRM, while following departmental policies - Use support tools & training, including our knowledge base, to respond to inquiries and ensure our customers’ satisfaction and a high-quality concierge experience - Utilize data to proactively track orders on behalf of the planners and their clients - Identify opportunities for improving the customer experience and share those with leadership - Maintain detailed notes on every interaction with the Wedding trade professional and their customers You are: - Able to confidently, positively, and efficiently guide the customer through Minted’s product and service offerings, and prioritize multiple tasks in a fast-paced, high-volume environment - A proactive problem solver who can anticipate customers’ needs in advance and who can quickly solve any issues - Organized, paying close attention to detail, in order to accommodate all clients - Able to take direction and quickly learn new procedures, processes, and products - Open to feedback, believing in a culture of continuous improvement as you work toward individual and departmental goals - Technologically adept; familiarity and experience with eCommerce a plus - Able to reliably meet a required flexible/variable hour work schedule, including weekends, based on business needs, and adhere to the company attendance policy You have: - Strong relationship-building skills and a love for supporting the customer - Design orientation and a love of weddings and wedding planning - A calm, professional working environment - Excellent written and verbal communication skills - High attention to detail, are organized, and able to follow through - Experience with Salesforce or other CRM software is a plus - The ability to appropriately represent the Minted brand on screen with customers - A Bachelor’s degree or equivalent work experience - 2+ years of experience working with customers (preferably at a premium brand) Compensation: The compensation range for the role applies to employment offers from Minted. Our employment offers fall between the minimum and midpoint of the range to allow for continued salary growth during your employment at Minted. The upper half of the range accommodates this growth and supports our intention to create an environment that encourages lasting relationships between Minted and our employees. Minted utilizes a market-based compensation model with four geographic tiers. Final compensation is determined based on the candidate’s primary work location, defined as their residence within 60 miles of a metropolitan area: Geo 2: Boston, MA; Washington, DC; Chicago, IL; Seattle, WA; Austin, TX; Atlanta, GA; Portland, OR - $22.23/hr - $29.18/hr Geo 3: All other U.S. metro locations - $20.40/hr - $26.78/hr Salaries will vary based on various factors, including but not limited to professional and academic experience, associated job responsibilities, and/or other business or organizational needs. *CONTRACT END DATE - 12/31/2026* DISCLAIMER: We verify identity at the start of interviews to ensure fairness and security. We reserve the right to withdraw candidates who misrepresent their identity, experience, or qualifications at any stage of the process. Notice of AI Use in Employment Decisions: We use AI-powered tools, including Brainner AI, to support our hiring and employment processes. These tools help assess job-related qualifications and improve efficiency, but all decisions involve human review. About Minted: Artists shape culture. They spark conversation, create connection, and bring beauty into the world. Minted is where they come together to reach further. Our marketplace empowers a thriving community of independent artists to sell and scale their work. We nurture self-expression, cultivate community, and bring the best in visual art to a global audience. We’re building a new way to discover the world’s best creative talent. We’re here for the emerging talent ready to take off, the local favorites ready to grow, and the established artists ready to dream bigger. At Minted, our people don’t just believe in the power of art–we live it. We have our finger on the pulse of what’s new and now. We’re obsessed with great design, art, and interiors. We’re in galleries, at fairs, and constantly finding inspiration online. We seek undiscovered talent that deserves to stand up and stand out. We connect with artists that have something to say, and we collaborate to amplify their work. The Minted community’s art, stationery, and textiles products have reached over 75 million homes worldwide. Our marketplace brings the best in independent design to consumers everywhere. We recognize the challenges independent artists face, and we leverage our resources to level the playing field and create a platform that gives artists the freedom to develop their craft and grow their business. We are headquartered in San Francisco, CA and currently employ 350+ full-time employees, plus additional temporary workers during the holiday season. We have raised over $300M from top-tier investors including Benchmark Capital, T. Rowe Price, Permira, Ridge Ventures, Technology Crossover Ventures, and Norwest Venture Partners. Angel investors include Marissa Mayer, Jeremy Stoppelman, Julia & Kevin Hartz, Yishan Wong, and more. Minted is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws. Minted participates in the E-verify program. How Our Process Works: Minted uses technology and innovative practices to bring unique, best-selling design to market at scale. Using its crowdsourcing technology, consumers are empowered to vote for the designs they love and want to see sold, ensuring that Minted always sells continuously fresh and trend-forward product. The winning designs are manufactured by Minted, enabling artists from around the world to share and sell their work while letting Minted do the rest. Since launch in 2007, the company has expanded to serve consumers in new categories including wall art, textiles, digital content and home decor, as well as serve major retailers and consumer products brands with data-backed design through licensing and wholesale partnerships.